Quest Diagnostics

Got here on a Saturday. Sitting for about 20mins to be told, Saturday are by appointment only. No where in the office does it state that. Extremely upset. Please post some flyers around office, not fair for patients to be standing around thinking they will be seen.

My appointment was at 700am. It’s now 714a, and there is still no one is at the front desk to take my paperwork. If you plan your appt so as not to be late for work, beware! Quests are ususlly better about honoring appointments for us working folk. However, the lab techs are great, it’s clean, safe, and convenient with plenty of parking.

Conveniently located on a corner suite surrounded by windows and within a property that offers a lush tropical setting that will make you forget we’re in a drought, I honestly love parking on the opposite side of the building just to walk thru this mini paradise. Yet inside the office suite all the blinds are drawn so none of the natural light comes in. Gives off somewhat of a cold, uninviting feeling. Huge waiting room. No TV, no music, just silence… which made waiting feel longer than what it actually was. Luckily, they are pretty quick! In and out in no time. There is never really a line at this place, and if there is, they’re pretty quick to get your labs and on your merry way. So if you look past first impressions of the oversized, quiet, echoe-​y waiting room, you’ll be in and out in no time to resume a relaxing stroll thru the enchanted tropical gardens.

The lady with the red hair has no business in the field. She is rude, has horrible customer service skills and speaks to people a rude tone. Also I did not go to the circus so there is no reason why both ladies in the front have clown hair. They have a professional job where it should require them to have a professional look.

This should be the last place to be recommended for services! The lady (heavy set, Caucasian, with red curly hair, and a bad attitude) who works in this office has the worst customer service I’ve ever witnessed in my life. If you see her you should give her a taste of her own medicine for being so rude to elders. Not only does she think she’s in charge but she also thinks she knows what it takes to hold down a 1 year old who has a horrible fever who was sent by his physician to have blood work. This is my first and last time that I will ever come to this office as long as she is around!!! Beware because I think they have the case of the Bad attitude syndrome.

Lady at the front desk with pink/​red hair was quite rude to my son and addressed a problem very loud and obnoxiously so the whole waiting room can hear. And because of this problem she would put him at the end of the waiting list. Comment was made at least 3 times which was uncalled for. While waiting she also rudely addressed another problem with another patient, with no sense of compassion or respect. Still waiting, she was snappy at a coworker to stop what he was doing and to hurry up with a separate task because she needed to go on her lunch. She did end up making my son wait at the end of the waiting list, which was very unnecessary.
Patients come in fasting, nervous, scared, etc. The last thing we need is someone unprofessional who needs to be reminded what career field she is in.

Very professional and upbeat staff all-​around, in all of my experiences — a dozen or more over the last five years.
No-​frills waiting room, but very spacious and clean.
Super easy online (and perhaps telephone) appointment system that the staff will very closely adhere to. No account required.

Fairly clean. Standard waiting room.
Some of the staff need to do something about their attitude and tone. They seem to talk to you like they know it all and that you dont know english or something.
Must be having a bad day or something.