Hertz Rent A Car

I work with this Hertz office several times a weeks and feel confident in their abilities to deliver what I need if not something better! Sam is the general manager and he is always willing to do whatever it takes to get the job done and keep his customers happy. I will choose Hertz for my car reservations in other locations because of the experiences that I have had here.
The reason that they only get 4 stars and not 5 is that they are a little more expensive than the other locations at this facility, so if you are price sensitive I would recommend Enterprise instead.

I had a good experience here with a car rental for the week. I got a 2015 Ford Focus (which I ended up really enjoying) and it took me from point A to point B while my Champagne Baby was in the shop. It’s a straight up car rental that I got to check in/​out efficiently, booked an awesome deal ahead of time online and had no problems.
Just remember to make sure you take everything out of your car before you return the rental including the garage opener control lol: P

Have rented with them before and had issues with my reservations. On the second time they couldnt even say my first name correctly, had me wait for 30 mins only to tell me that they knew all along that they didnt have any cars available. Will not be reserving from them again.

I’ve rented here a few times, and it’s hit-​or-​miss at best. Sometimes there aren’t any cars available. Sometimes you get stuck with a lower car class than you reserved, but you pay the original reservation price. On my most recent trip, I received a mysterious $ 80 service charge on my emailed receipt. I called the office and spoke to a «manager». Although they’re the ones that assessed the charge, they were unable to tell me what it was for and they were unable to remove it.
They insisted that I call the billing department at a 1 – 800 number to remove the charge. I attempted to call multiple times and was unable to talk to an actual human being, despite the fact that I was calling during the stated business hours of 7 AM to 7 PM Central Time Mon to Fri. Overall this place has been a miserable experience. Avoid if you can.

I see that this place hasn’t changed since my last visit/​review. Because my Commercial Travel Office over rode my request to use a local Avis rental agency, I begrudgingly decided to give my local Hertz agency another shot. Once again, no cars when I arrived. Was asked to wait 15 minutes. After waiting 10 minutes and then seeing the desk attendant depart to go to some remote location to obtain me a car, I knew it was going to be longer than 15 minutes. So off to Avis I went. They had vehicles and the rates were a LOT cheaper than Hertz. I’ve lost my President’s Status with Hertz because I’ve refused to rent from my local Hertz counter. If I could blacklist this location, I would.
For the record… I’d choose Hertz over Avis. The Hertz frequent rental program is superior to Avis. If not for the crappy service from this location, I’d choose Hertz over Avis all day, every day.

2 weeks after returning my car they charged $ 100 to my card on file with no notification which included the fuel charge which I had prepaid for. I have called 5 times now over the last 2 weeks and their joke manager has yet to return my phone calls despite being told repeatedly that I would hear from him soon and even that he had said he had returned my call and resolved the situation even though that never happened. I called the 800 number and they said that this one incompetent employee is some how the only person who can refund the charges. If you have no choice but to rent from this company then be careful with the card you leave on file and watch your bank account.

Worst car rental place ever !!! what is the point of making an reservation and prepaying for your car if they don’t make sure there’s one here when your suppose to pick it up?!? Make me late for the things I have to do because your not ready to do your job and that’s my problem wtf ?!?

DO NOT RENT FROM THIS PLACE. Complete liars and scum bags who give you false information to get you to rent from them. I pre-​paid for one day and the woman at the desk charged me two days because I was late 53 minutes. They refused to credit the charges because the «contract was closed».

At first everything was great over the phone, customer service, prices, etc… I get to the airport office only to find out my reservation has been canceled without my knowledge or notification. They have NO alternate vehicle to offer me at the same price! On top of everything I am now stuck at this location waiting for a ride home! Thank you very much Hertz.
NEVER RENTING FROM THIS COMPANY AGAIN!

Let’s just say this was the most efficient and effective rental car company I have ever rented with. Pay no mind to the other ridiculous, entitled reviews. Sure they were a little busy but they moved the people along quickly and had my car ready for me. The service was great even through the chaos and I will definitely be back!

Worst company to go through. I originally rented it from the Ventura blvd location. It took 15 minutes before someone helped me and I was the only person there. The car only had a half tank of gas, it was dirty and had trash from a previous customer in it.
Because the Ventura blvd location didn’t have a drop box, I had to drop it off at another location. What they failed to tell me was that I was going to get charged for changing locations! I called customer service and they were rude, didn’t believe my story and still charged me the additional fees. I’ll never use Hertz again!!!

Jill provided exceptional customer service, especially dealing with difficult customers as myself. Definitely will do business here again.

I was in my first ever car accident and I decided to go with Hertz for a rental car. When I got there the employee said they needed my credit card as a temporary hold of $ 50 will be charged but then reimbursed for taking possession of the vehicle. The employee told my dad and myself that the car had gas, all we needed to do when returning the vehicle was to make sure it was a quarter of a tank full. As time went on I took the rental car to my dealership and they returned it. Come to look on my bank statement and they charged me $ 80 for not filling the car up with a full tank. First of all the car did not have a full tank and second of all that’s not the information my dad and myself were given. And $ 80 for fuel when the car I was given a Chevy Cruze would never even take $ 80 in gas? We called the branch department in Ventura, CA and the employee was of no help and very rude. Her manager was obviously not a real manager because they are usually all about customer service, they basically didn’t care that this was completely fault of one of their employees who obviously didn’t give the right information. Will never ever rent a car from Hertz and I actually told my place of employment because they rent cars from Hertz every once in awhile for trips. They all are no longer renting from them… we will take our business to Enterprise.