FedEx Office Print & Ship Center

Could have set up a pick up but since i was driving around thought i would just drop off a prepaid packing box from a lab. They said the box wasn’t sufficient and i would need to pay for a box when this was the box the lab supplied, and I’m sure I’m not their first client sending a lab in. I said no so they said i had to drive across town (back home) and schedule a pickup (which they wouldn’t even help me arrange). What a waste of space this location is. So the box would not be good enough for drop off but is good enough for pick up, really??? Commission anyone?

This specific FedEx Office location was one of the worst places I probably could have gone to to make copies. I work in property management and my printer was been down all morning. I decided to come here because it was the closest place to me to make copies and I had to give two new residents their copies of their files. Melissa and Zack were the two people working. When I first walked in, no one greeted me. I decided to wait in line to ask about making copies since I only had cash on me. Zack answered my question a few minutes later but when I went to the machine to load money on a card, the options I had wouldn’t suit what I needed. The amounts to put on the card were either too much or too little. So, back in line I went… Zack asked what I needed again and I told him if he could make copies for me, he informed me there was a two dollar charge and I said «ok». A few minutes later Melissa comes out from a room in the back and Zack quietly asked her something at which point I was told by Zack I needed to put a «copy order» in and that would take over a day. I gathered my things and informed both of them how bad their customer service was as well as their attitudes. I went back to my car and called the store to get the managers name and advised both of them I would be speaking with the manager nick once he is back in the office on Monday. If you can avoid this location, please do. Otherwise go to the UPS store on ventura road! The two gentlemen that always seem to be in there when I go are awesome and friendly and their copies they made me were cheaper!

Anne was very nice, her lead Erica was very rude and condescending for a mistake that wasn’t my fault. I won’t be back.

Came here to printout some forms and fax them to an investor. The staff was taking forever to help the customers and the process was long & slow. Someone remind me to goto another copy place next time.

I came here to print out some graphics i had made the night before.
as soon as i walked in i noticed it was busy for an early afternoon, so it took a while for someone to help me which is understandable.
the customer service i received was helpful and the people working behind the counter were easy to talk to. they were very helpful and made excellent recommendations on what paper my graphics would look the best on.

slow customer service. how hard is it to print things out and work a cashier? spent more than 30 minutes for a 5 minute transaction.

Go to ship an envelope certified. Only do signature which is fine for 3 dollars extra. Go to ship also a box like always at USPS regular gorund. Give me a silly story to pressure test my cardboard double shipping taped wrapped box. Unreal being upsold. I used to like this place and was convenient. No wonder this small mall is dead. I will wait 10 minutes in USPS instead of this baloney.

Excellent service and attitude from Steve at the Oxnard location.
I went into the Ventura location at 8:30pm on Thursday night and needed a 200 page color catalog printed out. They didn’t look that busy and their attitude wasn’t very helpful and they said they couldn’t complete the project by 11am the next morning.
I understood because I too work on a lot of projects at the same time, and sometimes you’re full up with work. I had to ask if there was another Fedex around that I could take my job to, and they said yes, there was one in Oxnard, again, I had to ask for a number and I called that location immediately.
Steve answered the phone and said he could do the job. I had 15 minutes to get from the Ventura to Oxnard location, and he said that I shouldn’t speed to get there. I arrived at 4 minutes to 9 (your closing time) and he was helping another customer. He told me he’d get right to me after that. I waited and he finished with his other customer and then got to work helping me. He was very helpful and even though it was after 9, he didn’t care. He talked about the project with me, and made sure he understood everything that needed to be done. He also took the time to look up my account and see what discounts I had.
I left feeling confident my project was in the right hands.
Then next day, I came by at 10:45 and the job was ready and looked exactly as I’d wanted. He remembered me and he rang me up and made sure I had the appropriate discounts and gave me a discount sheet for the next time I come by.
Both times I worked with Steve he was cracking jokes and being incredibly friendly.
I live down by the beach in Ventura and will be happy to drive right past the Ventura location to go back to Oxnard.
Cheers,
Seen
P. S. My Client loved the results.

Apparently Kinkos is now FedEx Office or vice versa like what Eric N. said. Only reason I bring this up is after Unilocaling Kinkos vs. what was posted on the location after arriving is two different things.
Anyhow, it started earlier today with the circumstance of needing your office fundamentals such as a printer & scanner. I have a Mac without Microsoft Word and the wife has a new PC that isn’t compatible with our current printer/​scanner. After Unilocaling the location I proceeded with hope to utilize their computer, printer, and scanner. Computer rental was approx. $.40 a minute along with additional printing cost. It was a bit frustrating in the beginning because after the time had started their network would not allow me to log into YAHOO for some reason, but as the saying goes «squeaky wheel gets the oil» I flagged down one of the associates and easy as pie the worker assisted to work around the network block as well as compensated the money back for the hassle.
Helpful staff, clean facility, reasonable price.

FedEx, Kinkos, FedEx and Kinkos? I get so confused…
Apparently the switch over to FedEx Office is complete and there is no more Kinkos.
I had to stop by here today to ship a package with a pre-​paid label that happened to be FedEx. I was happy that it was shipped with FedEx and not UPS… not that I have anything against UPS but the FedEx Office experience always seems to be better than my UPS Store experience.
This store is located in the same plaza as the Morgan Stanley building and the Habit. It is actually located just feet away from the Habit and Papa John’s.
The gentleman who helped me was very friendly… according to his name tag he has worked for the company for over a decade. He was very witty… everything he said was basically a one liner joke… like when I told him I needed a strip of tape for my box and he replied that it would only be a $ 20 service charge. (He was kidding of course.) He took care of my shipment and provided me with a receipt for the whole transaction no problem.
This isn’t exactly the easiest location to get to, its on one side of a divided road. That coupled with the fact that a Kinkos type business is a little less relevant than it used to be keeps this location at 4 stars instead of 5 for myself. But as the description says I am still a fan.
:0)