Arbors at Parc Rose

Bad News, bad business from the top of corporate to the bottom of the lost souls in the office,
extortion is not a strange practice to the ESSEX corporation.
All I can say is STAY AWAY YOU WON’T COME OUT IN A FAIR STANDING, financially or
otherwise.
AIN’T LUXURIOS… BELIEVE ME !

Worst experience ever by far. Elizabeth the manager and her napoleon issues. And once you get to upper management is no different. They lie to get you in and lie to get you out. I’m ok with paying for a service when is properly delivered. Not ok with inconpetent people. You give a nasty human being some authority and they will show you their true self. Elizabeth is the picture child for incompetence and despotism. Please rent some where else save your self a headache.

I greatly appreciate the assistance I get while I’m living here! The area is very convenient, and I love how everything is nearby, and also access to the freeway is very easy! I have Jill and Samantha to thank for always helping me with my questions about the apartment I stay at, and I also have Eli to thank for coming to fix any discrepancies I have in my home. Many thanks!

Shawn, one of the apartment managers, is really nice and very professional. We had our alarm go off at 10:30 PM because of some wiring issues. My husband called maintenance and we were advised to call the fire department. 10 minutes later, Shawn was at our door ensuring that we were okay. He was on his phone checking to make sure maintenance is on the way, and John, the main guy who takes care of most maintenance issues at the property, showed up and fixed the problem right away. Shawn also was able to negotiate a fair rent price for our lease renewal. These people care, are professional, and really work with residents to keep them happy. Thank you Shawn and John!

When my wife and I saw the place we fell in love. Everything about the place was beautiful. We got a little worried from the reviews but we haven’t seen any problems, when we called and asked a question they always got back to us when they said they were. Great management and I look forward to move-​in. Samantha was the one that helped us very respectful, professional, and followed up with us to let us know how the process was going. Thank you to the team at Arbor Park Townhomes.

I lived in one of their town home for close to a year and I’m sad that I have to move out soon. If my work was a little closer, I’d have definitely extended the lease. This is one of the best community you can live in Ventura county. Almost everything is close by, away from the main road thereby creating a calm peaceful surrounding. 5 mins drive to the 101 freeway. 2 mins drive to Walmart, gamestop, BWW, Pizza rev, Panda Express, TGI Friday, etc…
Pro’s:
The units are pretty well built
Lots of square footage
Lot of green cover
Ample parking — I lived in a 2 bd/​2ba which had a 2 car garage plus one on driveway
Friendly staff (except two) — Jill & Liz are the best among the staff. They really take pride in what they do and are very prompt with their response. They are your go-​to persons here.
Timely maintenance — Call them with an issue and they make sure to address it pretty fast
Very reasonable rent for the kind of property that you live in.
Cons: Thin walls — You can easily hear sounds from the neighbor, only if they are running. Mine does so we frequently hear a lot of thumping sounds.
Neighbors — This is purely your luck and the management has literally no control over it. As our luck would have it, we got a neighbors who called security on us at least 5 – 6 occasions complaining that we were playing loud music, but we were actually sleeping then. It happened to be that a couple of cars driving by were playing loud music and they thought it was us. Only hope that you’d get sensible enough neighbors.
If somebody from the management were reading this, I’d suggest to make their online portal to pay rents/​log maintenance requests more user friendly. I did register in their online portal but trust this coming from someone who’s an IT developer, the online portal needs serious redesign. Not at all user friendly. Other than that I am a happy resident of Arbors parc rose.
Not sure if there’d be any problems on our move-​out, but will definitely update my review after the move out.

As a previous tenant, living here for one year was ok. We have had our ups & downs living here. First off, hands down the only management that work there who is patient & compliant is Jill. She takes the time to make sure we are satisfied & never rushes us with things, she takes the time to answer our concerns & she also updates us with the status of our work order. Everyone else, have no clue of what’s going on. Our one year lease was at least a decent price for a 2.5 bedroom townhouse. In renewing our lease basically our price shot up to $ 500 more. Of course we didn’t renew, asking price for renewal was that compared to a brand new apartment over at the collection with all new appliances, better parking, better management, etc. Another issue was the parking. Parking will never be resolved there. They have said & replied that they will improve with the parking system. When? You have cars there whose registration is expired, who leave there cars there for months (never been touched), nothing will be improved with that issue. During the middle of the night there were thugs & gangsters who were throwing beer bottles, cussing & screaming at 3 in the morning every other night, arguing, people speeding in the streets, you know there are children running around. Nothing was enforced. They live in a corner house where they deal drugs. They just sit in front of there door in a big group smoking & drinking beer all day. I already reported to management but nope, nothing was taken into action. Also, people who don’t live on the property look through people’s garage, garbage & recycle bins. Seriously? Where is the on duty security?! & now we didn’t renew our lease, the maintenance management called & accused us of all damages to the apartment which they said our $ 1k security deposit wouldn’t cover. They accused us of damages that were reported during our walk through before we have moved in & somehow they are holding us accountable for that issue. What threat we got was, «we will send you a bill of all costs because there are more damages done to the place including the cleaning because you left the place unclean.» Really?! We actually cleaned the entire place, plus we were there supervising the inspection two weeks before our lease was up. Now we are getting charged for extra necessities which isn’t our fault?! Also, when paying the bill, we were accused 6 times that we were always behind on our monthly rent & that we got sited for an eviction notice when we had showed them a copy of all payments & receipts, so the management had the audacity to say that we don’t have a good history of our monthly payments?! We were good tenants. We never complained. We were always on time. We never got a complaint from our neighbors. We were compliant with all yearly checkups with the alarm system & sprinkler. I’m so over this management. At first it was nice to live at, but dealing with the management on a monthly basis was too stressful, now we have more things to pay which wasn’t our fault? Really?! You guys should really think of demolishing your system or revise it somehow because the system your supposedly enforcing isn’t working. Its just my personal experience & I’m hoping everyone else who does decide to live there, to make sure you walk through before you move in, take a picture, get a copy & make sure the maintenance crew fixes it before you move in & when you decide to not renew your lease, make sure you get a copy of the walk through & a picture of how you left the place. Also, keep all receipts & copy of your monthly rent. Sometimes they will say, «oh we don’t have receipts right now.» Make them write a receipt or something so you have proof that there irresponsible of putting your payment in your file they are really unorganized. Good luck. Also, don’t park on the street under the trees, your car will pay for it (100 bird poops & all kinds of the tree sap stains). & watch where you walk because obviously «dog owners» aren’t responsible for there pet droppings. Plus, they even have a restriction on types of dogs, but yet, I’ve seen pits, shepherds, boxers, Rottweilers there. They just let them walk outside the house, do there business & walk back in. Obviously, management isn’t strict, so bring any dog over because these tenants don’t report or comply to pet policy. Also, I had neighbors or kids who have knocked on our doors & left a pile of dog poop, left drawings of inappropriate nude pictures of the male reproductive system. Just not a relaxing place to live in.

Neighbors are horrible. Parking is horrible. If you don’t have more than two cars you’re fine but if there’s a third car you sol when it comes to finding a parking spot after 5 pm. Property managers are nice but don’t take enough action when it comes to unpleasant neighbors. Unfortunately, I do not recommend living here. I didn’t have many complaints until about 4 months ago when new neighbors moved in. They are so rude and loud. I’ve placed at least 8 complaints about them and even so they are still so loud. These type of tenants should have been kicked out a long time ago. Almost forgot, I had some tweaked out loser try and break into my home. Only leaving this as fair warning to those who have kids and don’t want to be woken up in the middle of the night countless times because of inconsiderate neighbors. Couple more months and were out of this place!

I moved here two months ago so far everything has been good except I think they need more security because my neighbors keep smoking weed and my children’s are around that and I’ve been reporting them and nothing has happened yet, let’s see how this goes…

Over priced!!! Under staffed!!! Rude dog owners don’t pick up there dogs shit! Repairs take FOREVER to get done. It’s not worth the money they charge for rent. It looks nice from the outside, but looks can be deceiving…

There are good and bad things about living here. Lets start with the bad things… The parking situation here is horrible! People do not park in their garages or driveways, instead they use their garages as extra storage and park their vehicles in the visitor spots. Another thing about the parking is that people like to park along the curbs, this is not only blocking the roads but also obstructs the view of both drivers and pedestrians. Also, management is doing nothing about this situation. They always say they are going to start tagging the cars that need to be towed, but no car has been towed. This place is horrible! The only good thing is that it relatively quiet.

Gym is so much better since the last time I’ve been in it. The only reason I did not rate the gym 5 stars is because there are no wipes to clean the machine.

I’ve lived here for two years now and really like it! I love the privacy of the layouts — I never have to worry about disturbing my neighbors as it’s my garage on floor level and the walls are thick — I have yet to hear any noise from my neighbors either. Each time I have contacted the leasing center they’ve been really accommodating and helpful –especially Jill. We had a leak in our washer one time and we had maintenance arrive that same night through the emergency line. Our microwave wasn’t working a few months after we moved in and they replaced it, no problem. I feel super safe here as well, which is a huge plus for me. These homes are in a great area. I’ve really enjoyed it here — so much so that I’ve recommended two of our friends to move in! There are some people that just find any/​everything to complain about. Take the bad reviews with a grain of salt.

Arbor Parc are so beautiful and so well maintained. The leasing consultant Jill is so nice and helpful. The outdoor spaces are kept so neat and clean. The maintenance men are very good at their job and friendly. Its truely pleasant to live here and enjoy the neighbors. I have been here 1yr and very content. –Rina

Thank you Shawn and Jill for assisting us to move to San Jose!
You treated us with kind loving care during our moving process .
We’ve been with Arbors for 4 years now and we are sad to move to a new place for another job offer.
Please take care of our St. Johns Hospital employees and more coming your way.
Keep up your great customer service!!!
We will miss you both

I moved out of Arbors on Dec 20^th. Today I got a letter in the mail stating that I owe them $ 1100!!! Because according to them they spent over $ 1600 in repairs! Thank god I took pictures before we moved out! I’m taking them to court! Words cannot express how much I regret moving here! We lived there for 8 months, most of the time we weren’t even at home. No carpet stains or holes in the walls! Nothing!!! I am so incredibly livid!
Oh and to top it off, they lost my last month payment! So according to them I never dropped it off! I hope corporate sees this. Or they will see me in court!

Went here to look at the apartments. I love the tri level and how you have a garage. The apartments are spacious and looking forward to moving in here when a 1 bedroom comes available. The decks are kind of small. I like the big kitchen with an island and plenty of cabinet space. Also a fireplace. Has a pretty big pool too. Very nice I would recommend to check them out.

I lived here for six months, wanted to transfer to the largest unit. Filled out all the paperwork the day before we where supposed to start moving. I get a call stating I could not move in. A maintence told the office we had pets. They wanted me to pay $ 215 pet cleaning service on a carpet no longer under warranty. Also $ 350 in pain! We declined. Had to cancel everything. Bad thing here no one uses there garages to park there cars. Your a hostage from 5pm to daybreak or u will not find parking if u have Nieghborhood with kids who cry all day ur out out of luck too. Property manager is a real «B»

It has it’s positives and negatives, but the way the management treated us when we moved out didn’t even make the positives worth it. The positives — location. It’s a few minutes from the beach, right across from the hospital, and near shopping centers, and right by PCH and 101. Other than that, you couldn’t PAY us to move back into that place. The «maintenance» rarely shows up on time (it once took them two weeks to come fix something), and when you move out, all they do is paint over EVERYTHING. (We pulled out a huge chunk of dried paint from our sink when we moved in).
Like some of the other reviews said, don’t expect the management to follow through with ANYTHING they tell you — even if you have it in writing. My fiancé got laid off. We paid the fee to break our lease early, (which is in the lease) and they told us that since our 30 days ran into the next month, we’d have to pay rent for the next month, BUT they said they’d bill us for it after the final walk through and not to worry about it. We signed the papers and everything was good. Well, a few days into the next month, we get a notice on the door saying they are starting an eviction process. HOW CAN YOU EVICT SOMEONE WHO IS MOVING OUT ANYWAYS?! My fiancé was livid. When he tried to get the people in the office to honor their word, of course everyone caught amnesia and nobody wanted to admit anything, despite the paperwork.
Up until he got laid off, we had paid our rent in full a week early EVERY month. No previous evictions or problems with any other places. We never caused any problems with the complex, and were, in general, good tenants. Now, we will have to deal with an «eviction» on his credit. Good job, Arbors Parc. Hope it was worth it. In any event, they told us we had to move out by a certain date BEFORE our pre-​determined 30 days, so they can waive the legal fee for our bullshit «eviction». We scheduled the walk through and contacted the office multiple times to make sure the appointment was scheduled. That day, we had to call them to get them to come, because they had forgotten.
During our final walk through, they wanted to nit pick at the smallest things (like imaginary scratches inside the closet, and some «blemish» inside the kitchen drawers), which makes me believe they just wanted to recoup the money they were «waiving» from the legal fee that just so happened to be the same amount as our security deposit. The only thing we really agreed on was the carpet being cleaned. They agreed to that, we signed the paperwork, and left. The final bill comes, and they STILL tried to charge us for an extra cleaning fee, double charge us for water bills that were already paid in January, among other things. I’m still debating whether or not to talk to a lawyer about all of this, but hopefully those who read this will not make the same mistake we made by moving here…

Nice townhome, but if anything breaks, don’t expect them to fix it anytime soon. I have had to call back multiple times to get a problem fixed. I am still waiting on an appliance to get fixed and it’s been about 2 months. Still broken.