A-1 Water Softener Service

This company was recommended by VIC’s Plumbing when I called after I diagnosed a problem with my water softener. I emphasize that I diagnosed there was a problem with my 6 year old water softener. I called Eddie and he did respond fast and appeared to be very professional and courteous. We set a time for him to check out the water softener but he arrived 45 minutes early so no one was home. No problem. I was not home. My spouse arrived later and let him in, he checked the water softener and told me over the cell phone when I called him after his service call that I needed a new water softener because it would be too expensive to repair the old one. I told him to go ahead and install one for us. He said that the space was too small and we needed to demo the walled in area for more space. he did not do demolition. I said ok and would get back to him after I took care of the demo. So far so good. When I returned home a few hours later I found out that he charged $ 60 for a service call. My spouse gave him a check forthwith when asked for it. I was surprised he charged us because never once did he mention this to me. When I called him back to ask about this he said and I quote «WHEN YOU CALL SEARS FOR A SERVICE THEY CHARGE». Really? Well, I do not do business with SEARS any longer due to poor customer service. But what galls me is that while, 1, I have no problem paying a fee for a service call I don’t think that he needed to charge me for something that I diagnosed to begin with, and 2– not being clear with me about his fee and apparently taking advantage of my spouse. Conclusion: I have no idea if he is good at what he does but I decided not to go with him based on the above. It just didn’t sit right with me and it didn’t feel right. I called the original plumber who installed it in the first place who was happy to do the demolition, clear the area and make it easier to put in a new machine. I should have called him first… Be aware.

Super nice person — excellent customer service, and I haven’t even met him yet! We just moved into a house with a water softening system that had a label for A-​1 and their phone number. I called and left a message, and he called back right away. I told him I needed a tutorial on water softeners, because I’ve never had one, and he walked me through the entire system on the phone! With his direction, I re-​set the time & date, checked all the hoses, dials, pellets and parts, and he said I should call in a year or two for a visit and on-​site service from him. How’s that for customer service?! Highly recommended! Will be using hm for all maintenance and upkeep of this water softener.

Eddie was fast and friendly. Recommended by my non-​yelping neighbor.
Was able to save and repair my old softner system, which will hopefully last a few more years.
Super knowledgeable, quick and explains everything.

Very knowledgeable about our softener. Friendly, took a lot of time explaining the issue. Returned a week later (without charge) to fix a glitch that escaped notice the first time. Will definitely use their service again in the future.

Outstanding, friendly customer service. They came to my home to repair my water softener. They took care of everything, including some heavy lifting of the old, used potassium. The attitude of the owner was, «Don’t worry about anything. We’ll take care of it.» And, they did.
A-​1 is one of the best kept secrets in Ventura County. If you need, fast, reliable, knowledgeable service on a water softener, this is the company to contact.