Shell

My experience with this gas station has been and continues to be a nightmare.
A week prior to this writing, I went to this location for gas. I prepaid with a debit card inside and pumped the gas. The pump continued pumping past what I bought for some reason, and being an honest person, I went inside to handle the small extra amount. The attendant asked to swipe my card again to change the charge. What he actually did was bill my card a second time for the higher amount ($ 60.07 when I asked for and was already billed $ 60). I was suspicious when he said he didn’t double bill me, so I checked my account balance when I got home – two different charges for two different amounts. I went back and he swore up and down that he voided the first charge. Why he did not just charge for the amount over the initial purchase is beyond me. Then he says the money will be in my account in 24 – 48 hours. A week later, no reversal of charge. I go in to talk to him today, and he’s on his cell phone and asks what I want. I ask him about the problem and he says to come back tomorrow when his manager is there because he can’t do anything or I can drive to the corporate office. I ask him to call the manager, he says no. Out of curiosity, I ask if he’s on a personal call (on his iPhone). He says, «No, it’s an international call.» So yes. All in all, he was very rude and unhelpful. Why should I have to go find a corporate office to fix a problem he himself created?
This location has nothing but terrible customer service, pumps that take over 25 minutes to fill a 19 gallon tank, and my $ 60 from a week ago.