CVS

Just had a terrible experience at a CVS store. Worst Customer Service Ever!
Went Sunday to buy test strips for my glucose test meter. Asked the pharmacy attendant which ones would work with the older CVS tester. She gave me some that I questioned but she assured me they would work. They did not. I returned them today to exchange for the right ones. I brought my tester with me. The pharmacy told me the machine I had was obsolete and that was why they didn’t carry the strips. I turned around and showed her my machine on the shelf where they had a stock of about 8 brand new ones. She then told me that they didn’t carry the test strips for the machine which was obsolete, but they still carry on the shelves. A CVS brand meter, with CVS brand strips. Obsolete but not on clearance sale and no sign telling you they don’t carry the strips for it anymore. I asked if I could get a refund for the strips and then they told me the strips were on sale with a CVS card and they could only refund the sale price. I told them I didn’t use a card and since the pharmacy person assured me they would work, I no longer had the receipt.
So here comes the store manager who told me there was nothing he could do. I corrected him and informed him he could help me if he wanted, but he won’t help me is a better way to say it. I told him his pharmacy tech sold me the strips, made me come all the way back to exchange them, and since they don’t carry test strips for meters they sell, I can’t get a full refund without a receipt… for 5 dollars difference. So apparently he thinks I wanted to bring in my glucose meter and purchase test strips that don’t work, go home and come back… all to scam CVS out of $ 5. I won’t ever shop at CVS again and I will tell as many people as possible how they treat their customers. Its one thing to make a mistake, but to refuse to make it right is terrible. Obviously CVS won’t miss my business with a bazillion customers, but just the same… not right to treat people like that.

Just another CVS pharmacy. Nothing special. Nothing out of ordinary worth mentioning, lol.
Staff is courteous and professional. Sometimes you will find cute pharmacy technicians here ;) Otherwise, just another CVS to you.
Convenient on Red Bug Lake Road by 426 and is right off Interstate 417.