The Home Depot

This Home Depot is HORRIBLE. Once I finally found the wood I needed for my project, getting it cut was a nightmare. The employee who cut our wood got nearly every dimension wrong — all of our pieces were half an inch or more off, leading to hours of work at home. Additionally, the process took an hour and a half, mainly because the employee kept leaving the saw to take personal phone calls. I am extremely disappointed in this Home Depot and will do everything I can to take my business elsewhere.

After spending hours and hours trying to cancel an order for a washing machine, and being assured by a supervisor he would take care of it and call me — a huge delivery truck pulls up this morning with that washer!
I wonder if Home Depot reads these.
THIS is incredible! I just received an email survey asking about my Customer Experience with Home Depot! Keep in mind I received this after spending hours trying to CANCEL the delivery, then refusing it when the truck pulled up to my house!
Just when I thought I was finished with these folks who don’t understand customer service, I got a survey asking me about my satisfaction with my CANCELLED Purchase!

Just exceptional customer service. Recently had our 2+ year old lawn mower repaired as it was idling rough and dying. We were called and said it was repaired however we learned the next day (after taking it home) that when given a workload it would still idle and die. Chance (customer service), Mariah (management) and Joe (equipment repairs) all worked as a team to get our lawn mower working at no extra cost to us for the inconvenience. That took the sting away from having to drag the lawn mower back to the Home Depot. I love this store for the people who work here! Lawnmower is working great again!

Terrible experience with their paint department. Rude people starting from their top store manager.
Will save you the details of our horror experience. Good news is that as soon as I notified HD’s headquarters in Atlanta, they got on top of it and resolved our issue (which was taking more than three months!).

We’ve been rehabbing for 15 years and visited every Lowe’s and Home Depot between O’Fallon, IL and O’Fallon, MO – and the Overland Home Depot is, without question the best HD east of I-​270 (the Chesterfield HD near Chesterfield Airport takes top honors!).
For lawn and garden, this is the standard for Home Depot locations in metro STL. We’ve never had a problem with a plant, shrub or tree from this location. The lawn and garden department manager at this Depot knows what he/​she is doing and it shows.
Overall, the store is incredibly clean and well-​stocked. The staffers help where they can (as much as you can expect from Depot) and everyone is always pleasant.
While the greatest joy of my life would be to never again step into a Depot or Lowe’s, at least with this location, I can count on above average merchandise, superior green goods and service with a smile.
The only bad thing about this store: They play their music, usually bad 70’s music far too loud, making it hard to carry on a conversation or ask questions of the staff. But, in Home Depot terms, that’s a pretty minor price to pay, compared with some of the rudeness and filthy isles found in other locations.
Bottom Line: If you don’t want to take a long, long drive to Chesterfield, this is the Home Depot to hit!

The Universe’s great joke on me is that, despite my intense loathing for big box stores, I spend much of my time and money in the home improvement big boxes. Well, such is the state of things today.
So, I was quite pleased to discover the Home Depot in Overland. It is conveniently located just off 170 at Page and it is a bit hidden from Page. I don’t know if it is the hidden location or what, but this is much better than the other Home Depots that I used to use (eh on Kingshighway and blech on Hanley). Anytime I’ve been there have not been the huge crowds of Hanley. Even better, there are tons of people working here and they are very friendly and helpful. What a pleasant surprise!