Sprint Store

I agree the place is a train wreck but like anything else there is good and bad. After 3 tries and multiple hours of waiting I was composing a scathingly disgusting review in my mind when I met Josh Tolbert, one of the Asst Mgrs. On my 4^th try he worked on the problem for about an hour. He got close to fixing it but we hit a roadblock on my side. I set an appt with Josh for the next day. He spent 2 hours fixing the problem and exceeded my expectations. I have a new phone and am satisfied with my monthly rate. What I’ve seen of Sprint — the company is cumbersome, pathetic and poorly equipped for a «techie» business. And, there were a couple of associates who had «attitude.» BUT, if you have a problem or just want to insure good service, I strongly recommend that you go to this store and ask for Josh Tolbert. (Josh is worth 5 stars but, come on, it is Sprint.)

We have been Sprint customers for 17 years and this store just made Sprint lose our business. The lack of respect and politeness is appalling. Instead of customer service, they just want to sell you a new phone instead of fixing the current phone. Insurance is now third party? Why is the insurance charges on our Sprint bill?

This place is a train wreck. I’ve been in this store 3 times in the last two weeks. Once to attempt to buy the new iphone 6, once to buy a new charger and another time to add a line to my plan. Every time I received pitiful customer service and walked out not accomplishing what I intended. It’s not like the store was even that busy the times that I went. There were a few people there but not overwhelmed by any means.
Basically, it was my impression that every single employee there couldn’t care less about their job or the experience that they were providing to their customers.
1. Employees were sloppily dressed.
2. Employees had an attitude of indifference as I patiently waited for some assistance while 3 sprint employees gossiped behind the counter.
3. The time I went in to buy a charger they suggested I should make an appointment next time before attempting to buy a charger.
It’s a real shame because the store manager that had been at that location for the past couple of years was great and made her employees that worked there a step up from what you normally get at a spring/​verizon/​att store. I would go out of my way to come to this location. Frankly, it’s a real shame to see.

I had been a Sprint wireless customer for almost 10 years and recently switched to a less expensive carrier. Within my Nov, 2013 billing cycle I «ported out» and started using the new provider.
Sprint billed me for Dec. even though I was no longer a customer. I had no contract and notified them before the Dec. billing cycle began. Sprint claimed that their computer had not acted on the disconnect instruction until Nov. 19^th. I disconnected on Nov. 9^th and the new billing cycle began on the 10^th.
Sprint understands that they are billing for services not provided but doesn’t care. They hope (and expect) that I will pay the bill anyway! No way.

I can’t believe that this has positive reviews. UGH! Completely rude and unhelpful store.
Walking in, the ‘concierge/​host’ had a man at her station. I waited for my turn, but she started speaking to me around him. I surmised later that he was either her father or an older ‘friend’. He continued to stand at the host stand and not move an INCH out of the way of the front of it when I was talking to her from BEHIND him, nor when more customers came in. It had to be a personal friend, from what I could tell. How RUDE of both of them! Even when I said I thought she was helping him, he didn’t move a centimeter over out of the way.
Then, in usual Sprint store fashion, despite knowing otherwise, they lied to me about what was wrong with my phone, and how they could ‘attempt’ to fix it. I knew their ‘fix’ would not work, because my issues are KNOWN issues with my phone (apparently, they don’t know how to use Google to discern this, or even navigate the
website). The person ‘helping’ me kept going in back (apparently the Great and Powerful Oz is back there; or else, he used to be the finance manager at a car dealership and doesn’t come out from his office or perch); they wanted to erase my phone and start over. That wasn’t going to fix a hardware issue, and just cause me to be more frustrated by having to reinstall apps and reset my entire phone.

I drive 5 miles out of my way to come to this Sprint store. This is why:
1. I am always greeted when entering the store and directed to where I should go.
2. The wait time is reasonable.
3. The repair staff knows what they are doing.

The Guy lost his old flip phone, not that he wasn’t badly in need of an upgrade anyhow, so it was off to the Sprint store to look at smartphones. We took our time looking at everything, actually left to comparison-​shop a rival carrier, and then returned to make the purchase at Sprint. Here’s why:
1. We were immediately greeted as we walked in the door, both times. (Something that didn’t happen at the badly-​understaffed competitor’s store.) Matt, our «retail consultant,» was quite helpful about answering questions when we wanted to ask, but left us alone when we wanted to browse.
2. Prices were about the same. Really, all of the carriers run rebates on the phones, and they all bundle talk/​text/​data packages into something that’s in the ballpark as everybody else. Sprint is good about just putting the price on the phone without a lot of small print «+ $ 15/​month OAC» nonsense.
3. Once we chose a phone, Matt was really a star — he did all the set-​up for the Guy, gave him a fairly thorough tutorial on all the essential features, and suggested a few accessories without too much upsell. He threw in one of those microfiber screen-​cleaning cloths & just generally made sure we were happy.
Overall, it was about as pleasant as shopping for electronics can be.