Charter Communications

This is the worse office I have ever visited. they have monopolized cable here at the lake… so you don’t have any choices…

Worst experience ever. Went in with questions regarding my bill and the sales associate said she only does sales and can’t provide any help. Cs he was the one that set up the account and the billing information that was messed up to begin with. Horrible. Switching providers

I went in to exchange a digital decoder box and get an M card and tuning adapter. After being told they didn’t have either one the second girl pulled them out of the closet. I mentioned I need the USB cord for the tuning adapter and was promptly told they did not have one. After she disappeared in the back for 5 minutes returning with the cord, and now 5 customers deep behind me. She was unable to get the M Card or Tuning Adapter to scan into the computer so I was, of course, told they were bad and they would have to send a tech sometime next week.
I don’t live here full time so I left with nothing but a cavalier attitude of How they could care less about my cable problems. Come back next time you’re down.
Charter has a reputation of crappy service here. You can not get a phone number so you can call this office location. You have to drive all the way over there, no matter where you are, so you can find out they can’t help you.
Subsequent to this visit the 800# told me they have plenty of M cards on hand. I stayed an extra day only to be told once again, «we don’t have any».