Enterprise Rent-A-Car

Tale of two rentals.
First rental I was handled very professionally and was a decent experience.
Last week I again rented from them but was handled by a different person who appeared to be the manager, a very unemotional, sullen type. He made me wait while he answered numerous phone calls (most places ask the caller to please wait– I was there first after all). This time I was told I needed a credit card and I had to push the fact I used a debit card the previous time to get him to allow it. He proceeded to make me fill out three «references» in addition to other information. A waste of time as I was down the road long before they could check anything. I could’ve written Elmer Fud, Barack Obama and Clark Kent. Why wasn’t this all handled online when I made the reservation? The car had only ¾ tank of gas so, in addition to the above wasted time, I had to stop and fill up before getting on the road. They are sitting 50 feet from a gas station and pumps– why the heck don’t they top off their cars? This all added about ¾ hour to my schedule and I was in a hurry to get to an appointment.
This Enterprise doesn’t appreciate those customers that show up at their door. I won’t be rewarding bad behavior by going back.

The staffs at this location are awesome in customer service. I have rented the cars here several times because the staffs really went all out to help me and to make sure I have a good experience with Enterprise. I have to say that the owner really knows how to pick his or her representatives because these staffs really know how to make the customer want to come back for the second and third time.

I live in the area and as we are a one car family, it is necessary to rent a car from time to time when ours is getting repaired or we need a bigger one for family visits. We have rented a couple of times a year for years. They have always delivered, always been easy to work with and have been very helpful. I have had nothing but good experiences.

I’ve rented from Enterprise before and usually they are fine. I booked a van from a different location than this. When I went there they couldn’t find the keys to the van. They called this location and they had a van, rather than wait for them to bring it (another hour) I went to this location. I was able to get to the location in 10 minutes. They were busy but I was in the van in 10 minutes. They were closer to my home and I will book here next time.

For a small location, this place is very busy. Yet, the person working the desk was quite personable and customer oriented. The car was clean and we experienced no problems on the road or when returning the car. My only criticism was the gas tank was not full, necessitating another stop before we could begin our trip. I intend to rent from them again soon.

I rented a car for a trip to CA. I assumed the car would be more capable than my car. I was wrong. During my drive the change oil light turned on. I called Enterprise and the man assured me that it had gotten an oil change; however, there was no sticker or any indication that it had been serviced. Later on, the tire lights turned on. I called again. The man told me I would need to take the car to a shop to make sure the tire had not been penetrated by anything. So, on my vacation I took the car to a tire shop. They simply said the tires had not been checked i.e. not rotated, checked for pressure etc. Now, I don’t know about you but when I drive long distances I always get my tires checked. A blow out going 80 MPH is very dangerous.
Once I went to return the car, I reported all my issues. The woman was very rude and unapologetic. I told her whatever I just wanted to pay and be on my way. Somehow, the total got mixed up. I was told one price she said another. I argued with her, but she simply didn’t care about what I had been told. I went out of my way to return a the car on a Sunday to a location that was 40 minutes away from my house to get a discounted price – I guess not. She told me the man I worked with before would call me to address my complaints. He still hasn’t called. I would NEVER recommend renting from this place.

Terrible company and even worse cars. Terrible customer service wanted to charge me for pre-​existing car repairs. Be careful and stay away

I can’t say enough great things about this Enterprise team. I called them at 4:30pm on a Friday needing a rental car because I had been in a car accident the night before. I was exhausted from dealing with the aftermath of the accident and the team at Enterprise made me feel well taken care of and supported. They managed to be both personable and professional and gave each and every client the level of customer service they deserved even though the place was jam packed at 6pm on a Friday. I would definitely recommend renting from this team!

Customer Service here is superior! Agents always go above and beyond the call of duty to assist me at this location.