BettyAnne Coyne – State Farm Insurance Agent

If it were possible to give the agency a negative star review I would. To begin I transferred to this agency form another state. In the process of transferring my 3 policies I find out that Betty Anne instead of transferringmy accounts, she establish me as a brand new customer. This caused my rates to sky-​rocket as I did not have tenure with the company and this impacted my overall underwritingexposure. Secondly, when I attempted to contact her multiple times regarding this issue she would pass the buck and say it was my problem for not following up. Finally, when I cancelled by policies she stated that I owed over $ 100 when I paid every month I had her and paid on time. I have still been dealing with this past due balance for 6 months now to no avail. Each time I call her she seems to never «be in the office» and her receptionist promises a phone call back from her which I never get. I have spent multiple hours in her office attempting to resolve this issue, again to no avail. If I can prevent anyone from having to know the same frustration and inconveniece of dealing with this agency’s incompetence I would. Stay away from this office and go to an agent who knows what they are doing.

I have known Betty Anne in a personal & professional capacity for twenty years. She moved her agency from Florida several years back in the hopes of serving her clients in Tucson, Arizona more fully (e.g., homeowners’ insurance is no longer offered by State Farm in Florida).
After her relocation, I have worked closely Betty and her team members Lydia & Silvia to help them find ways to serve customers more compassionately and completely in a very challenging economy and confusing marketplace for consumers.
Living these values, Betty Anne and her team helped me understand a very complicated business life insurance policy I put in place to secure my future, even though my agent is in Florida where I live and not in Arizona! They always go above and beyond, and do everything they can to take care of customers in the best way possible.

Imagine the worst used car salesman ever. Multiply by 10 and you have BettyAnne Coyne.
She will try and sell you as much, and expensive, insurance as possible. After that you will never hear from her again.
Run don’t walk from BettyAnne.

BettyAnne took over my entire extended family’s accounts when our previous agent retired. Car insurance, life insurance, home owners insurance and even renters insurance. For several years things seemed to run smoothly. Then in late 2012 it was as if all hell broke loose at BettyAnne’s office!
My parents had their homeowners insurance cancelled because BettyAnne misfiled some paperwork. Less then a month after my parents figured out that their insurance was cancelled and thought they fixed it with the office they got a call from a collections agency. All of this because BettyAnne didn’t do her paperwork properly!
Then my brother had a refund check sent to the wrong address. He requested that they reissue the check and send it to his address (which they had on file!). Their suggestion — try and go get it from the address they sent it to. Seriously?!? You made a mistake, resend the check to the correct address!
The straw that broke the camels back was when I learned that after having moved back to Arizona and switching over my license, registration and insurance in late 2011 — BettyAnne’s office never told the state that I had valid insurance thru them. (There is a form they need to fax or mail in). I received a letter informing me my registration had been revoked due to not having insurance. THEN WHY WAS I PAYING STATE FARM EVERY MONTH?!?
BettyAnne confirmed I had insurance the entire time and then had a slew of excuses when I spoke with her, including trying to blame the mailman. (Who uses a stamp when you can fax?) She said they would fax over the form to the DMV and my registration would be reinstated within several business days. Obviously this was unacceptable. She screwed up and now I can not drive my car for «several business days»?
We like State Farm, but the whole fam-​damily moved on over to another agent who actually treats us like a good neighbor!