Reserve at Ormond

I lived here for 3 years, so when I first moved in it was still the Crowne and I truly enjoyed the place while it was the Crowne.
Through the first couple of years here I really had no issues. If something needed fixing I would just put in a work order online and by the time I got home from work there would be note saying the issue is fixed and I was happy. Sadly, the place got bought out about a year ago and things started going downhill.
Once the place became the Reserve things started changing slowly. They decided to do upgrades to the property, which for the most part were nuisances to me, especially the time they decided to repave the parking lots, but I figured it was for the greater good.
My biggest complain came with the new management. During the Crowne days I mostly talked with Peggy, who’s the nicest and most helpful person ever. Sadly, once the Reserve took over, they still kept Peggy, but she wasn’t the main person you’d talk to, instead they had this chick (whose name I can’t even remember) who always had a negative attitude. They also started ignoring online work orders, even though they had a new site which they advertised, but of course I had to find out they weren’t checking those work orders after they failed to come fix my AC last summer, and I had to call the office (I don’t have time for phone calls, so online orders were always the best way for me), so that added a day to my work request.
My ordeal with the AC/​heater did not end well. During the summer the AC stopped working and I had to call them repeatedly and even stay home over the weekend to ensure it was fixed, as every time they would come over they would leave saying they fixed it, only for it to not work once I was home. That took about a week to get fixed. I wasn’t so lucky with the heat during the winter though. The issue with the heat started in a similar fashion, where I would report it as not working, go to my office, come home late and find a note saying it was fixed but the unit still not working. Then, after a week they decide to order some part that needed changing, which took about 2 weeks to arrive. Fortunately, being Florida, I didn’t suffer quite as much in the beginning, but when temperatures started dropping due to a cold snap I had to call and remind them they hadn’t finished fixing it. Of course, after they got the part, it still wasn’t fixed, and it decided to break down the day we had record low temperatures (29 degrees I believe). No, I do not have thick blankets, I live in FL, and apparently Walmart stops selling space heaters before winter. After all the back and forth they finally fixed the issue, but what hurt the most, besides freezing in my own home (which wasn’t cheap for the area), was the attitude I was given by the property manager chick at the office, every time I went to complain/​remind them that my heater has been broken for weeks, she would give me an attitude, ask 20 questions, and make me feel like I was crazy. After they finally fixed the issue and I went to complain again due to how long it took, she admitted they were wrong and actually said she had a gift for me due to all the problems I had gone through, smart move as I felt bad about bitching at her after she offered the gift, but she said she’d drop it off around 7pm later that week. So what happened with the gift? I wasted time waiting at home since she told me I should expect her, and she never showed up. By then I had already told them I was moving out at the end of my lease because rent was going up way too high for Ormond, and I was fed up with the issues.
Of course my ordeal did not end there. I had the movers take my stuff on March 20 (lease was up March 31^st, which meant I paid for utilities and rent until March 31^st), the week after I had a professional clean the place to ensure I would get my deposit back, and I called the office to ask about a final walk through and when I could return the keys. They told me they didn’t do a walk through with the tenants, but I could drop off the keys at any time. So, I went there on March 31^st (a tuesday), and I decided to stop by the unit to ensure I didn’t forget anything. Come to find the painters are inside, the carpet is being ripped, and they were allowed in my residence (technically until the end of day) without my permission. Of course I went to the office to throw a fit, fortunately the super ruder manager chick was not there, but I still let them know I did not allow that and I had not even given them my keys yet. I returned my keys and left. The rude manager chick called me later to apologize, and still couldn’t understand how wrong they were, I reminded her I was paying for the electricity/​water their workers were using, and how wrong all that was. At least they gave me a credit for the last few days of march due to their ineptitude.
Sadly, I would not recommend this place under this new management.