Core Computers

These guys know their Macs. I have bought 2 macbook pro laptops here. Also hard drives, cases, iphone stuff and external hard drives have all been purchased here as well. They offer training classes every Wednesday. Dumb questions (to me) were answered and they were helpful without being condescending, and didn’t charge me.

I have been doing business with Core Computer for the past 5 years and have always received very courteous and prompt service. I unfortunately had my iPhone run over by a car which shattered the screen. I took the phone to the Apple Store in Hingham only to be told that nothing could be done to retrieve my data. In a last ditch effort, I took the phone to Core Computers to see if there was anything they could do. They temporarily replaced the screen and downloaded the phone’s info to my new device, purchased from another reseller. In my opinion, this was exceptional service, above and beyond what I had expected, and above and beyond what other Apple authorized stores would not attempt to do in my case. Core Computers established themselves as a very valuable business asset for those of us that live and do business on the outer Cape. We’re lucky to have a business like this in our area.

These guys are great. Fast, friendly and honest.

Terrible customer service. Cuz it’s closer to where I live I thought I’d try Them out so I Dropped off computer and was told I wouldn’t be charged for fixes cuz it was a hard drive issue and my hard drive was still under warranty. After a day they then called and said they got new hard drive in to replace the old one but it would cost $ 300 to load the OS software back on. The guy at the front desk doesn’t know anything about computers either, he’s is just there to take in info for the techs there apparently.
Go to Cape Mac in Hyannis. It is worth the extra drive because they have fantastic service, don’t try and ream their customers and know what they’re doing. They fixed everything for free for me as they always have when it is a hard drive issue. Yay!

Unfortunately my response the comment below by the owner was not posted directly under this review, and as such is included below for continuity purposes
«No water damage. assessed by apple directly. Replaced with no issue. No water damage found. So, the person didn’t lie, per se, just lacked the knowledge to either A take a photo correctly B assess the initial damage. Either way, the apple store said FLAT out it was not even close to water damage before and after fixing the issue.
Regardless it was not a good experience – the primary reason for me and one you can’t debate given its subjective orientation – , and the diagnostics procedure clearly needs to be assessed and altered if this is the way water damage is determined, in light of the fact it was inaccurately diagnosed.»

In Response to Core Computers Comment Your Notes are Incorrect. I Bought My computer into your store around July 7, 2011 and was Having a problem starting up my Computer. A Guy working in your store pressed a Button and it started up immediately. A week Later The same Problem Occurred and I Thought it was a Start Button. Bought the Mac back In and it Took Over a Month for a Repair. Your shop Tried Billing Me $ 300 for a Broken computer That started up Once But Didn’t work. Luckily I Didn’t give you the $ 300. I Bought the Computer To another guy who told me «The Hard drive was erased. «I Bought the computer Back to you People and you said «it would be $ 800 to retrieve My Information On My Hard drive. » I RealIized That I Had been Conned and that this was something your store is Known for. I would suggest everyone make a trip to Boston to Apple or Hingham But not these people.

I have been in business in Orleans for 30 years this month, started my business with a Mac back in 1984. I have known Michael and his company Core computers for about 10 years and have bought over 20 computers from him over that time period. I cannot say enough about his knowledge of his products, his fairness in pricing, and his response time to addressing situations in my office immediately to keep my company up and running.