Vivint Smart Home

i would actually wished that no stars were available, this company. I WILL TRY TO KEEP THIS SHORT AS I CAN SO YOU AS A CUSTOMER WILL NOT SKIM OVER IT BECAUSE IF ITS LENGTH i actually called to cancel my service with them and go with adt since they were 10.00 a month cheaper, the rep at that time offered me a considerable reduction in my monthly monitor service if i stayed with them. I agreed, then i asked about cameras since my bill was reduced so much (living on a fixed income its not easy and have to watch every penny) Karya the reps name came up with a camera offer and i did a verbal contract with her to install 3 cameras, it wasn’t but a few days later that i decided to add a 4^th camera, and at that time she never returned my calls or their system was out and no phone calls went through. so the day before installation i finally got through to Karyas supervisor who said the offer she made me was not going to be honored as it in his terms was not a offer that could have been offered. even though they saw it on the contract but told me at that price they could not honor that price. and that if i wanted the cameras installed i would have to pay 200.00 install per camera and then 249.95 per camera, instaead of the 69.95 install and camera free. but since i had renewed my contract they were going to hold me responsible for an additional 3 1\2 years. are you kidding me???
SO AFTER NUMEROUS CALLS TRYING TO REACH THE CORPORATE OFFICE WHICH ACCORDING TO THEM DOESN’T EXIST they again conformed that they did make a mistake and are not able to stick to the original contract for the cameras and don’t care if they loose me as a customer SEEMS THEY CAN CANCEL A BINDING CONTRACT ANYTIME THEY WANT BUT YOU AS THE CUSTOMER CAN NOT, WHAT KIND OF GARBAGE IS THAT?
I left off with them that i will cancel as soon as my contract is due for renewal FYI i started this at 9:35 this morning and its not 1:22 pm so much went on with the lies and broken promises. I would KEEP AWAY FROM THESE CROOKS

Beware of this company. One of their sales people approached me outside my home and immediately began his pitch. I currently have ADT for security but according to this sales person, Vivint would pay off my current contract so I could switch.
The second this person said the words 5 YEAR CONTRACT, I was immediately turned off. Then I asked him to see the contract and I mentioned I would need time to review the fine print before I even considered signing anything. I was told he could not leave a copy of the contract, major red flag! If they don’t want you to read the fine print, there’s a reason and that reason doesn’t favor the customer. Let me mention that the service is not cheap, almost $ 80 a month and for five years you’re locked in.
Another red flag was the fact that if you do decide to sign up, you are required to refer others to Vivint and spread the word about how happy you are. A few of my neighbors did sign up without reading the contract and immediately praised the company on the Next Door website. Thankfully I do a lot of research and this company is not known for customer service and they are not BBB accredited. Whatever you plan on doing, READ THE CONTRACT!

Janet A.‘s review should be approved. My family had a similar experience with the service appointment, but we were lucky and have an appointment within the next month. My husband also talked to a manager that said they will try to approve overtime for a tech to come out sooner and if he did not hear from them, it meant that the overtime was not approved and our original appointment time still stood. He said that he can also try to call back to see if there were any cancellations.
It all started when there were recent storms in the area and the system went out. After a couple of calls to customer service and trying to resolve the problem over the phone, the rep said that they were going to send out the part for my husband to fix the system himself. The rep put my husband on hold and came back and said they did not even had the part, so he set up an appointment for the following month. This is the point when he asked for the manager and the manager could not even resolve the problem. The best that they did was prorate the bill for the time that the service was out (duh — we aren’t going to pay for service that we don’t have).
My husband made a follow up call to see if there were any appointment cancellations. The rep said there were none and before they hung up, the rep wanted to update my husband’s credit card on file because the monthly charge did not go through. Why would they need a credit card on file when we aren’t even getting any service?! When the next month was due, his debit card was automatically charged for both months… while the service was STILL off.
Weeks went by and the tech came out to fix the system. Within minutes, it was up and running. We felt bad for the tech because we wanted to be so mean for the past service that we received, but he was extremely friendly, helpful, and knowledgeable. It is unfortunate that I cannot rate his service alone and give 5 stars. We have yet to get credited for the time that the service was inoperable.

So we had to stick out our contract. Think fulfilling the contract and canceling would be easy? No. We’ve been trying to cancel this for over a MONTH now. Each time they try to pass us off to other departments or give us the runaround and have given us different dates for our contract end date despite us having an actual contract with an end date. This company is so underhanded and scammy that I will NEVER use another security company again.