United States Post Office

I know it’s not a restaurant and not a typical place to review, but for me it makes sense. How can I not review a place that I utilize almost everyday?
I print any and all package labels from home, so I don’t have to wait in the monstrosity of the post office line. This P.O. is especially busy. It’s the only one in the immediate area, so it gets hit hard. Anytime after 5pm and you can pretty much bank on there being a line out the door. Also holidays and tax season are brutal as well. I really just use this location as a parcel drop, but they really seem to move customers out pretty smoothly. The only problem that I see is that sometimes they don’t have enough staff working the front. This can be frustrating, especially when you’re in a hurry and the line is snaking around the whole place.
Most other post offices only have one package drop bin (or none) and this location has three and one large one outside. They also fill up very quickly and lock up until they empty them out.
Bottom line is that this location is quite efficient and and easy to get in and out of. If they would start serving food this place would be the ultimate Unilocaler’s dream?

There’s not much to say about a postal office… The place has nice hours and the staff is not super friendly but they are not rude either. I guess my biggest complaint is that they always seem to be low in staff… So even if you go during the summer (no Holidays nearby), this place is always packed. I have family in Germany, Puerto Rico, California and Baltimore. I come here often… many times during the year. I have always had to make a 45 minute line… to say the least.

Finding one of those little orange slips in your mailbox is akin to getting a court summons… or a colonoscopy appointment. It means but one thing… you will be required to camp out in line at the post office «annex» (gulag seems like a more appropriate term) for an interminable wait while one postal employee heavily dosed on thorazine, takes that card from each person and wonders about in the back room like a Walking Dead zombie, looking for their parcel that has apparently been randomly tossed in a remote corner by a tornado. That’s IF you are lucky. Invariably there are complications… because there are ALWAYS complications and while you are relieved it is not you crying and pleading at the counter to a stone faced zombie who will make no apology for yet another lay postal employee blunder, you curse that fool and wish the KGB would kidnap them and take them away forever because you just want to get YOUR parcel and get out of there before your family gives up and declares you dead. As the hours tick by you start to wonder why you just didn’t drive to Butte, Montana and pick up the damn thingamajig since it would have saved you so much time. Nope, you had to be a smartarse and order something on Ebay.
My advice: Bring a bag chair and seasons 1 – 6 of Downton Abbey and be sure to wear super absorbent Depends because it is going to be a while. Actually, it might be better to pack some freeze dried meals and skip the bag chair and Depends in favor of a portable commode (a comfy a chair AND a place to… well, you know what I mean). And don’t bother complaining. No one at the postal service gives a palmetto bug’s patootie.

I have never had any difficult time in a post office except for this one. I already purchased the shipping, boxes for the delivery for Ebay. This stupid clerk, all she had to do was take my boxes and put them to the side to ship them, but no, SE had to check if my items for real, she wanted to open one of my boxes to see if I was lying about sending it to media email, and she told me that this certain tape was not acceptable… I HAVE ALWAYS USED DUCK TAPE TO PUT AROUND THE BOXES FOR YEARS!!! And this one stupid time she tries to correct me the moment I walk up to her.
Soon after, she wanted me to pay more money for the weight being only a pound more (understandable) but she now is accusing that I only spent a certain amount on the shipping, when I showed her PROOF that I spent more then what she was trying say I paid for. She wanted me to pay the difference with more money which I already spent and I’m like NO FRICKEN WAY!
Maybe the place is better, but this idiot with no emotion doesn’t know any good customer service.
Iv been to so many other post office cause I send stuff all the time from eBay, and I have never met a problem till I came to this location… Never fricken again!

You will never get a passport at this location. NO one will EVER answer the phone. I don’t think they do passports because no one is EVER able to get an appointment with them.

Bad customer service. I had a package arrive in Orlando and it was delayed at this hub for 3 days.
I called the Post Office on the 3^rd day and the lady I spoke with was very rude when I asked her about the «package delayed» message I got when I looked up the tracking number. She responded by saying that wasn’t a message that it gives and then she said that it wasn’t a rush delivery so it will «get there when it gets there». She then hung up on me.
For reference and context, I wasn’t being rude, pushy or complaining when I called. Of course, I have a right to when USPS ships a package in 11 days when it projects it would take 4 – 6. I’m just making the point that this lady was unprovoked and naturally rude.
They need to hire people that have basic customer service skills and then promote that culture within the Post Office. It’s no wonder that the USPS is having financial trouble and I don’t feel good about using my tax dollars to support an unaccountable subpar service that is rude to the very people that support them. Another example of how government stacks up against the competition — very poorly. But I guess that’s what happens when you spend other people’s money — you end up worse than the Burger King of post offices.

the post office stole my package. The package was filled with junk but my family had hid money in the package. it was only insured for $ 50. so I will be getting $ 50 instead of $ 1030. It had tracking on it and usually when a package is delivered they put the address they delivered it to… this clever thief just wrote Waterford and the zip. Also the package was huge (like 14 by 12 by 10) and when I look at the tracking it says delivered INSIDE the mail box. No ones mailbox is that big. Someone needs to be fired. use ups they r quicker and cheaper

Definitely one of the nicer post offices I’ve been to. Pretty friendly staff.
I do like the fact they close at 7pm. That’s a big help not sure why other locations do the same. If Post Offices were graded on a scale this would be up there on the A end
Update: I’m editing now. I just waited in line and made trip out here for nothing. apparently there’s another office building now I have to go to but it’s closed. They changed policy in May. Grrrrrr

TAX TIME SUCKS
I walked in and saw a very long line but all I needed to do was buy a stamps, put my return address on the envelope, put a stamp on the envelope and mail cry as I mail a check to the IRS.
So much for using one of THEIR pens because ALL of the pens on the chain were stolen. the pens being stolen was not unexpected so I just walked out to my car and got a pen from the center console and went back inside. I put my return address on the envelope and sealed it. Rather than standing in line I chose the self service machine and in about 1 minute I had my book of stamps. I placed a stamp on the envelope and dropped it in the mail slot with one final tear on the envelope. lol
Had I brought a pen with me I would have been in and out in 2 minutes. I have read a lot of people complaining about this location being slow, bad service and such but I can’t say anything bad about this location. I have always been in and out but then again, I use Fed EX or UPS for shipping bulk items and not the USPS.

This location is super busy. The line is always long. The staff is usually angry/​upset about something. I feel like I’m going to the principal’s office every time I walk up to the counter.

This place is horrible. I am not even sure why they have a phone. I kept trying to call, and no one would answer. When someone finally did answer the phone, it was a woman who was talking to someone else. She just picked up the phone and hung up. The phone rang busy when I tried to call back.
I decided I would ask the mailman who services my neighborhood the question I needed answered. He very rudely explained that wasn’t his job and told me I needed to call the office. When I told him getting someone on the phone was impossible, he just laughed and pretended I was no longer there as he went about his business.
I understand being busy. I do. If your locations cannot answer the phone, fine. Make sure the people at the 1 – 800 numbers or the postmen (women) themselves can. They both told me I needed to call the location that services my neighborhood. Try caring about your customers and the service you provide them. You wouldn’t have a job without them. It’s not like you don’t know there’s a problem with the location. All you have to do is read the reviews.

I used to have the same mailman for 15 years. Ron. He was amazing and we never had a problem with our mail. The USPS changes his route a few years ago and starts contracting. Now mail is turning up missing left and right out of this post office. Packages, Gift Cards, Money. All missing from letters or never delivered. The phone is always off the hook, no accountability. When will something be done? Isn’t stealing mail a Federal Offense?

Like other reviewers have said, this location is very popular and can get quite busy depending on the time of day. I was in and out in 10 minutes the other day around 3:30pm, but I only needed a change of address form. It was very crowded still, and there were three people working behind the counters and one in the line helping people purchase what they needed.
The interior is pretty large, but the layout can be a little confusing. The line begins behind the two large weigh stations, further back is the little «store» with fancy letter/​box items, and toward the front you have lots of empty space.
The employees were all moving quickly this day, what was slowing down the line were the other patrons arguing about what kind of stamps they could buy and how they could buy them. The postal woman (employee, not attitude) handled the situation well, but seriously. Stop. Harassing. Them. I doubt they look at a line of ten people and think, Shoot dang, let me single this one woman out.
Beyond that, it was a standard, slow, confusing post office with good employees on the day I visited.

Their phone is always busy, no way to get ahold of them. They said my packaged was undeliverable but the address was correct and they deliver my daily mail smh, frustrating.

This USPS sucks！Everytime I went to there，it was always crowd. The business processing is very slow！ And the
service is really bad！！！ They did not provide mail cartons boxes in bigger size that they should have，so I have to use their large flat box which cost me 20 dollors more！ And when I asked about the mail carton boxes，the woman just arrogantly answered ＂that’s all we have＂and tried to humiliate me by pretending could not understand what I said. Fuck this place！！

This location is always crowded, even weekday mid mornings. They really need to hire more staff and add a stamp vending machine. There needs to be a dedicated staff member for people picking up packages and they need a second person working the passports line.

The location was super crowded and appeared to be in disarray on the day that I visited. It felt like a zoo. I didn’t stick around to complete my task due to the large crowd and the fact that I didn’t see the mailing supplies — unfortunately, my patience was absent. I am hoping that it will be better next time… or at least when I discern when the «best» time is to go in there.

I like this USPS branch because it’s roomy, there’s counter help, and they have 4 of the self serve machines. The line for the counter usually moves quickly.
This location also serves as a passport application center, including the photo portion. They do take appointments, but they are few and far between, so the best bet is to show up early and wait in line. It took about an hour and a half, but better than waiting the 3 weeks for the appointment I was able to make!
Usually the supply section is pretty messy, but I’ve always managed to scrounge whatever box I need at the moment.

These guys are asleep at the switch. I mailed a letter to a bona fide address in 32 828 on Nov. 12. This is an address I have used before, the person lives there. A week later it had not been received so I sent another letter on Nov. 21. Now it is, two weeks after the second letter had been sent, and neither letter has been received.
I filed an online complaint 3 days ago with USPS. No acknowledgment, no response. I called them today, no one answered the phone after 12 rings. I called twice more, no answer.
I favor privatizing mail delivery. Can you blame me?

I personally like this post office. It’s crowded, but they have a lot of automated stations where you can help yourself out instead of waiting in line.
It’s very organized, and there is a really tall dude there has a deep voice like dude on «Everybody loves Raymond.» It is well staffed and I have received so much help even at the machines.
Seriously, check it out!