Sheraton Vistana Resort Villas, Lake Buena Vista/Orlando

Hello everyone, so I’m nearing the end of my vacation, I head out tomorrow. I felt it was only right to write the review at the end of my trip. Upon my arrival we were greeted and welcomed home. I thought that was a nice touch. So the customer service was good right from the start. Upon arriving to the room it appeared clean when we walked in. It was a fully furnished and spacious 1 bedroom, with forks, spoons pots and pans. So I was able to buy groceries, cook my own food when not eating out and save money. There was also a washer and dryer which makes things easy to return home with clean close at the end of the trip. After being there a full day I noticed that it was dusty all over because my allergies started to act up. That part sucked. There were a lot of pools and activities on the property which was fun. Food places and even a market (was a little pricey) but hey it was convenient. I ordered from the tiki bar and grill they had delivery and charged a 15 percent gratuity. Although they did not get my order right, the manager did what he could to fix it. Refund for the items that were incorrect. I almost never allow a place to remake food for me. Just one of my rules. All that matters is that they are willing to make things right without argument or blame. Good job there. The guest response over the phone was bad I waited 20 minutes before just hanging up and going to the tiki bar to return my order. The room service for towels and room care was pretty good. I over all enjoyed my stay and my family had a good time with activities and different pools to choose from. Book a villa with the Sheraton it wasn’t a bad experience.

This place is shit. Worst customer service possible. They promised us the shuttle at an exact time and when we arrived there, there was no shuttle in site. No call was given to inform us, nothing was given us to compensate for the error. I will never return to this location in the future and I will definitely be letting people know not to come here. From people I know to anyone even thinking about coming here. I will make sure they lose business because of how they treated us.

Awful shuttle service. Do not expect this place to be convenient, especially if you are in a hurry for meetings or airport. Not only do you have to stand outside in the terrible temperatures for at least 40 minutes just to get to the lobby (even though they say they will be there in 10 – 15
minutes) but the service is rude and they act like we owe them something. Rooms are completely spread out from the lobby, no food at night, and you can’t call a taxi to come pick you up from your room. Not allowed per resort rules. So basically you have to take a shuttle to the lobby in order to then get a taxi.
Also, there was an awful stench in the room (lots of smoking masked by very cheap cleaning spray) and when complained, Management proudly responded that it is the «Sheraton scent.»
The curtains, the carpet, the dishes– really dirty.
And to make matters worse, there was a real live FROG in the room. Despite initial complaints, the hotel did nothing. After a few more calls, they finally agreed to move us to another room.
Lastly, instead of focusing on customer service, they keep calling the room harassing you for a timeshare. Ridiculous.
Do not recommend this place at all. Avoid avoid avoid.

Nice resort with lots of pools and water features. It is mostly a timeahare and I do feel that I was given one of the rare non water feature view rooms because my husband didn’t come so I clearly wouldnt be purchasing anything this trip. Yes, they asked if I was married or single at check in.

The customer service at this resort is the tops! We were shuttled to the front of the resort from our rooms multiple times and always greeted with a smile. The accommodations were outstanding. Great rooms, great pool, great everything.
I have to say the best thing about the resort was the staff at the Tacky Tiki bar and grill.
Warren, Sarah, Chavely… they literally made our trip… and must have robbed me because the drinks were so good i was left with nothing in my wallet! They were the absolute best and i highly, highly recommend this place.
Lose the karaōke, however… or just rename it Kidaoke because listening to 3 hours of little kids sing songs is extremely frustrating.
Thanks for a great trip from Southern Cal!

Excellent accommodations. We’ve stayed here six times, most recently at the end of April 2016. Clean and extremely well maintained villas. Villas are large suites with one or more bedrooms, a full kitchen and many amenities including large jacuzzi tubs, large showers and full size appliances. There is a small washer and dryer as well. Great pools. Great poolside bars. Very friendly bar keeps, servers and room attendants.
Miniature golf on site. Not great but not bad. Convenient. Tennis courts, shuffle board, pickle ball– plenty to do on site and only a short drive to the Disney Parks.
The store is very expensive. They have groceries and sundries, but at a premium. Avoid the on site ATMs. One has a $ 12 fee, another $ 6 and still another $ 3. Food is what you would expect at a Sheraton resort– very good and $$$.
My only «complaint» concerns the beds. My parents stayed in another villa and felt the same. Too lumpy! They could use an upgrade.

Bf and I stayed here for 6 days and loved it!
The check in process took quite a bit of time. We were given a map, directions to our villa, and what seemed like tons of other papers. You have the option to exchange housekeeping services for free breakfast every morning which is what we chose.
After checking in, we were lead to another desk. Enter the timeshare pitch! It was a «check in special» to attend the meeting the next morning and receive $ 100 visa gift cards. We said ‘maybe’ because we had a full day planned. Must be at least 25 years to participate. We received some coupons and more flyers. Someone called our room the next morning asking if we were interested again, and we declined.
The whole property is huge! Pay attention to the directions on how to your villa/​room! There are multiple entrances/​exits that may be closer to you than the main one. I liked how there’s a security guard and gate at entrances where you have to swipe your room key for the gate to open. Also, the guards were ALWAYS so friendly and greeted us!
THE ROOM/​VILLA: we had a 2 bedroom villa (free upgrade!) in the «CASCADES» area. The room had everything we could ever need plus more.
– Full kitchen including dish washing soap and dish detergent, plates, utensils, cups, mugs, coffee maker, full size fridge, ice maker in freezer, baking pan, dining table with 6 seats
– Washer/​dryer, no detergent provided
– Living room area has a sleeper couch, 2 comfy chairs, TV with cable and DVD player connected to a Bose speaker
– Patio with glass/​screen door, table with 2 seats
– Master bedroom has a comfy king size bed and TV
We were not fans of the free breakfast buffet. It wasn’t the best breakfast, but if you’re either on a budget or in a rush, it will do the job.
We only visited one of the fitness facilities and I loved it! It’s open 24 hours. The equipment was brand new and place was clean. The treadmill has a screen to either browse the internet, watch TV, or select a scenic route to walk thru — like the Grand Canyon!
The location was great for our needs — located on a main street that will take you to all parks, grocery stores, gas stations, but out of the way of the craziness.
Parking was never a problem because we came during the week on off-​season. We had to keep a parking permit on the dash board at all times.
We felt very comfortable in our villa and absolutely enjoyed our stay. We will definitely book here again!

Overall a good hotel, very close to restaurants and shopping. Room was a great size and everything was clean.
Biggest issue in our room was that our door would not close. We had to slam the door multiple times so the lock would take. This made use very uncomfortable because we were in the first floor. We even cancelled housekeeping because we were afraid the door would not close properly.
Also if you stay on the first floor make sure to check if the windows are locked. I found 3 unlocked in the bedrooms and being on the first floor it would of been very easy for someone to get in.

The pools were nice and the staff was nice. I’m disappointed in the quality of lake buena vista Sheraton. The couch had stains on it-​photos to come. I had to call multiple times for maintenance to look at the air unit only to find out we had to control the temperature somewhere other than where the sign was saying to control. I also spoke with Ashley the assistant manager regarding getting new sheets which never came. I paid for 2 queen beds and was told at check in that I was upgraded to a suite but they failed to mention the beds were full size. I’ve been an spg member for some time and stay at sheratons for business and pleasure. I will definitely be considering other options. The confirmation I got with my pre pay had incorrect pricing in it as well so at check out I found out there were additional charges that I thought I had already paid with my pre-​pay.

This is a nice place and we generally enjoyed our stay unfortunately attention to detail was lacking and some of the «details» were critical to our overall enjoyment of the property.
We traded a week from our Manhattan Club ownership. The check in staff were all wonderful and all was in order upon our arrival. We particularly enjoyed the tennis we played three days around 830am. The clay courts were super and all the folks at the court were friendly and helpful. All the pools were really nice we tried a few different ones each day.
We tried food and drink at each pool bar and also shopped at the Market. Certain servers were a bit picky asking for our unit card. We were not given one at check in and most servers just asked for our name and checked against the room # but others wanted to see the card. A bit annoying.
Now for some details.
One early evening we ordered a «gourmet pizza» at one of the pool bars and asked specifically for it to be a crispy crust pizza the bar tender said no problem and then produced a pizza that was obviously pre made and heated up. Soggy bottom and all that. She apologized and said that the chef could not cook it any more as the cheese would burn. The pizza was a joke basically some thick bread with some cheese on top. False advertising. If you don’t have a proper pizza oven don’t advertise gourmet pizza.
On our second day we tried to enter our unit through the back door, we were in a third floor unit not a problem for us but others should note there are no elevators on the property dwelling units. The card key did not work in the back door. We were able to get in via the front. They had to replace the batteries in the door lock so they told us. It did work afterwards.
The back stairwell was covered with bird droppings.
The phone in the kitchen could not dial out.
The audio on the TV in the living room was shot and was difficult to watch and listen to. We reported this it was not addressed during our stay. Any TV we watched was in the bedrooms.
The light in one of the bathrooms flickered the entire time we were there.
Most annoying and unfortunate for us was the smoke detectors which were beeping after our first night clearly in need of new batteries. We reported this and an engineer came and wrote us a nice note saying he replaced all the batteries and all should be well. On our last night we were planning to leave very early the next day and went for a nice early meal off site hoping to get to bed early. Upon returning the alarms were beeping we again reported this and an engineer came promptly but then had to return as he did not have a tall enough ladder. Ultimately he pulled the unit off the wall and it stopped beeping. We did not get to sleep as early as we had hoped.
This is advertised as a high end property and we certainly liked it overall but greater attention should be paid to the details. Almost everything I have mentioned could have been addressed before we arrived with some planning and management follow up.
Customer service was really super overall and most of our problems were addressed immediately. It was the engineering issues where the shortcomings were seen.
Mark& Nancy

Not very family friendly. In order to get around you have to drive which is a pain when traveling with young children. Also no elevator to the second floor which was difficult when traveling with a young child. Terrible food.
The one positive was they let us out of our reservation when we told them it was not working for our family. Thanks!

My family has a timeshare here and we love it here. The rooms are always clean and spacious! The property has plenty of activites for the family. The only downside is we like to take a family Christmas photos and they changed companies which is considerably higher.

We had a chance to borrow a friends timeshare for a week and we’re presently surprised by the resort.
As we checked in the agent (Michael) was extremely friendly and didn’t push us too hard for the timeshare sales pitch. Keys and all important information (how the resort card works… where free drinks are)
Once we drug the bags to the third floor we were very surprised by the size and space available in the villa. Room with a hot tub for mom and dad and a separate room for the kids.
I’d say the only negative we heard was the shuttle that didn’t impact us (we had a car).
We will definitely stay again.

The resort is located southwest of Orlando center just minutes off of I-​4, off of Vineland. We spent a week here and had a great time. We didn’t take advantage of everything the resort had to offer because we were out exploring the surroundings most days.
However the pools and game room were great and our condo was fantastic. Would definitely return.

I’m not grasping the overall three stars review that this place have.
From the moment we walked in to the welcome center, it was a modern and pretty up to date space.
Staff were very helpful, courteous and friendly.
The villas that we have was in great condition with a normal sign of wear and tear, which is expected considering how busy this property must be.
Overall, it is a great place to stay and located strategically to shops, dining, and entertainment…
The only thing that I’m not to sure perhaps the fact that this is a Starwood Vacation Ownership property so perhaps non-​owners will get different treatment?

Apartment Living While on Vacation
It is hard to say whether I liked or disliked Sheraton Villas. It’s a clean resort with many amenities in and out of the rooms. Inside you are provided with a reasonably sized kitchen with a moderately sized dining table. Throw in a large living room and balcony. A master bedroom with an ensuite, side bedroom and main bathroom along with a washer/​dryer. The kitchen is fully stocked with utensils, plates, glasses and even toasters.
The beds are comfortable and the pillows are fluffy. Your shower will provide you with a powerful blast of water. The balcony has a mosquito screen to provide protection.
Unless you are on the first floor of your resort prepare to carry your luggage up one or two flights of stairs (depending on the floor you’re on). The longer your stay the harder it will be. Your neighbors will likely be filled with noisy children, but the resort seems to have compensated for this by having thick walls that drown out most sounds. Then again, after a day of travelling through Disney, children will have little to no energy to make a racket.
Unless you enjoy during your bed it will kind of suck for you in a way. Since it is a resort housekeeping will only arrive once or twice a week to clean all the rooms such as cleaning the garbage/​recycling, vacuuming and doing the beds. Costs of timeshares and maintenance fees are high. A little more service is required by them to make it worthwhile.
Need new towels? You will receive them quickly… providing you give a good explanation of them. You could possibly end up with a rubber ducky.
Our situation: Requesting a floor towel to dry feet
Received: Shower mat to prevent slipping
Want a pool? Cool! How about 7 different and some pretty unique pools. They range from small standard ones to others with waterfalls fountains and more waterfalls. Two pools are even open until 1:00am, but bring your own towel past 10:00pm because you will not be provided one. The other five pools close at 10:00pm.
It is easy to get lost at this resort since it is immense in size. To reach many destinations in this resort driving will be your best option.
Overall: 3.5 Stars
Clean resort with quick service, multiple additions and amenities with pools
Stair climbing, once/​twice per week cleaning and driving to get to most amenities
Despite all the good and bad Sheraton Villa’s is a place I recommend if you are a time share holder
Close distance to a multitude of restaurants including the delicious Hurricane Grill
15 – 20 minute drive from all the major theme parks in the Orlando area

This resort is very close to Disney World. The only thing I do not like about this resort is that you can hear our loud ass neighbors who goes in and out in the middle of the night slamming the doors behind them. The other complaint is the towels aren’t exactly the cleanest, I spotted one unused hand towel with a line of black stain (assuming it was makeup) hanging on our towel rack.
Regardless, this resort is one of the best I have stayed in thus far. The staff at the hotel were friendly and have provided me and my family the most convenient and comfortable stay for 7 nights.
The concierge tried to offer Disney World tickets at the front desk but for $ 10 less per person we went ahead and lined up with the crazies at the amusement park.
I totally would be back to stay another week but will request to stay away from people who aren’t considerate of others.

Sink is not working when I first to check-​in
When u sleep u don’t want cockroaches on ur head
Housekeeping took the tips without cleaning ur room.
Bed is not comfortable.
I can’t believe this is Sheraton hotel, stay away from this hotel. Now is 2:29am I couldn’t sleep because I feel itching that cockroach climb on my body and I have to wake up earlier to catch up my flight at 6:00am. I am so tired

Just passing through alone for one night and thought this two bedroom suite was way too much space for little olé me. But like a country song, you can’t have too much room.
Located just east of the Lake Buena Vista exit on I-​4, there are two entrances into the resort compound. Take the first of the two or you will be rejected and told to turn around. Trust me I know this from experience.
Check in was a little frustrating as there were only two folks checking people in and four others just standing around talking behind the counters. When I finally got my turn though, Weslee was super friendly and helpful making me almost forget about the 5 minute wait.
I got upgraded to a two bedroom suite near the main gate. Easy to find in this huge complex and a quick exit when leaving. The room was fine but lacking shampoo that was quickly rectified with a call to guest services. I didn’t spend much time in the room but found it quiet and comfortable. I did like the Bose system in the living room while watching some TV.
The place is loaded with things to do but I had no time to indulge. There are seven pools to choose from with three of them open until 1am. I saw some tennis courts and several inviting hammocks as well.
Checkout was quick and painless the next morning. I wouldn’t hesitate to come back but would like to bring the whole family along and stay longer the next time.

Court 3 — 40 is the best villa. Half a mile from Downtown Disney. Right near a Winn Dixie and Buffalo Wild Wings, tons of eating options and Orlando Priemiem Outlet. 5 miles from World of Beer and other higher end restaurants.
Nice size balconies and they are screened in. We traded a Marriott time share to stay here. You can call to get extra towels if you want up to 4 a day and if you trade you get one day of house keeping and you can pick the day.
There were 3 pools in the cul-​de-​sac and a small market that had a lot of things that you need. There is also a Walgreens right there as well. We loved it here and plan to come back every other year.
I only wish that there was a nice gastropub within walking distance.