Rooms To Go

I ordered a bed in August. It was back ordered until November which I was told after I placed the order. Since my husband and I both work we arranged that he would be home for the day of delivery. No – one called us prior to appointment to tell us the time window for our delivery I had to call them a day before. When we got the furniture delivered in November the bookcases were broken. We were told that we would be contacted to reschedule the delivery. A few hours later I got a call from rooms to go asking how the delivery was –really? Finally spoke to someone to reschedule delivery for the ‘broken bookcases’. No one apologized for the inconvenience. Rescheduled delivery to Wednesday and I told them I needed it to be a morning, I was assured that since my first delivery was in the morning, this delivery would also be a morning. Two days prior to the delivery I got a call that the delivery would be between 3−7pm Wednesday. I called back and told them that I had said I needed a morning and I was assured I would get a morning, they said they saw in the computer that I had requested a morning but it was never a guarantee. I asked to speak to a supervisor who wasn’t at all apologetic or showed any empathy and they placed me on hold for a long time probably hoping I would just hang up. I told him my issues and I told him that it would be impossible for my husband or I to take off another day, but I could be home by 5:30pm. He said that would be fine and he would write that in the computer/​Wednesday comes and at 3:30pm I get a call that the delivery is an hour away. I call back and let them know I won’t be home till 5:30pm. They said they would have to reschedule the delivery then. I ask to speak to a supervisor but they say no one is available. I get told the only thing I can do is call them back when I get home. I rush home and call them back at 5pm. I get told they will speak to the driver and see if he is able to make the delivery. No-​one calls me back. At 6pm I call back and I am told sorry they can’t deliver my furniture. No apology or anything. I ask to speak to a supervisor but no one is avauilable. They say they will have to reschedule the delivery. I finally got my furniture but my husband had to take an additional day off but I was tempted to just cancel the delivery. the only compensation they could offer me was $ 50 credit. I find the customer service of rooms to go very poor I would not shop there again. I tried to put a review on facebook but they deleted it. To this day no one has genuinely seemed concerned with my experience. I guess its true they don’t care about their customers.

Not happy with products or service. I ordered an entire bedroom suite and every piece was either broken or damaged. After calling service techs to come out and fix the issues they spray painted my floor and damaged my wall. Needless to say I returned everything!

So against my better judgment I went to RTG for a couch. Thought why not give them a chance and I saw one online I liked. My salesman was very helpful but the rest of the salespeople were acting like fools and being very disrespectful to the other customers in the store. We would look over at them and they would just stare at us. I work in the hospitality field and know how to take care of guests and customers and when I go out I expect the same treatment. So after this experience and reading how RTG furniture is poor quality and how they have bad service I will not be buying this couch. Way to go RTG thanks for proving me right.

My folks bought a Place in Winter Park and asked me to help them find a good furniture place. After doing some research I found these guys and took them into their showroom. They have a really nice selection of just about everything you need for the home. They ended up buying a full Bedroom, Living room, Dining room, and kitchen table. They received a really great discount since they bought so much and ended up leaving very happy. Delivery only took 3 days because they had everything in stock. I would recommend them to anyone who wants quick easy service.