Precision Transportation

I have used Precision Transportation a few times and I am very satisfied with the company. They are very professional and always on time.

As a member of a volunteer group who had a meetup in Mt Dora, the group I was traveling with, chose to have me driven back to the airport via this taxi/​towncar service. Although I don’t know exactly how much they paid them (it was prepaid by the volunteer company), the ride was pleasurable. Although the name is quite a bit of a misnomer (as the cars are labelled as something completely different on the license plate section (I don’t remember it’s exact name), the ride was pleasurable. The driver took the route in a backtracked form and drove me back to the airport. Although the mood was quite quiet (I wasn’t going to speak much), he got me to the airport efficiently and within the amount of time he said he could get me there in (actually, he was a bit quicker as I got there about 5 minutes before the expected arrival time at the airport ticketing booth). Thanks.
When he helped me unload my baggage (my overnight bag and laptop), he was very kind.
Thanks for everything.

We are so dissatisfied with this company. They did not come through with our reservation and sent the most unprofessional email response. It was bad enough that we reported them to the Better Business Bureau of Orlando. I’ll say right now, up front, book with Mears Transportation instead. They treat their customers with dignity, respect and offer the absolute best customer service. Now onto details: My husband had a reservation with Precision Transportation. We received a confirmation email that he would be picked up in a town car at the MCO Airport and taken home by their company. Upon arriving, my husband was unable to reach the company on the phone number they had provided him. He called 407−448−3969 as well as their main line: 877−837−0147. Both lines went to a personal cell voice mail and neither call was returned. He waited for over and hour and a half and no one returned his call. He eventually got a taxi and ended up spending much more than he would have if the company had come through. Later that day, we received an email from Precision, letting us know that they had a glitch in their system that somehow cancelled a few of their reservations, but that our credit card was not charged. We felt an email was no way to apologize to a customer. And again, they never picked up their phones or returned the calls when he was stranded. My husband was away on business and wanted to give the company a bit of time to do the right thing. We never heard from them. On June 1^st, we sent them an email letting them know how dissatisfied we were with their services and would appreciate a phone call. Today, we received this very unprofessional email from the company:
We have clearly explained the situation and it is unfortunate that you are carrying such hate and lack of understanding. It was obviously not our choice to have computer program errors, but it happened. This was not intentional and we surely do not owe you anything other than an apology.
My reply was sent to you on May 1^st and it is completely ridiculous for you to reply over 1 month later with such a threatening tone.
Kind Regards,
Coryne
407−448−3969÷407−832−0147
Toll-​Free 877−837−0147
CWS-​PRECISION TRANSPORTATION-​TAXIORLANDO
Our email was neither threatening nor carried «hate» as the email states. We simply felt we deserved a phone call rather than an email apology for all my husband went through that night. This is no way to run a business. And it is certainly the poorest customer service we have received. A good business would never say such things to a customer. Customers deserve better quality, care, and respect.