Midas

Stopped by to get a quote on resonator/​muffler mod, they promptly examined my car and offered solid recommendations. Larry was knowledgeable and the shop was able to get everything done in 2 hours. Very happy with results and price was fair. Work also warrantied for 1 year. Will definitely come back again!

This letter is to complain about service I recently received from a Midas customer service representatives named Juan and Anthony. I went to Midas on February 9, 2016, to find out how to deal with a problem I’ve had with my serpentine belt. After I had been told that they only touch the car after you pay an 80 dollar fee, Juan and Anthony told me that my water pump was the origin of the sound. I had to explain my problem to him several times because he did not seem to be listening and therefore kept on lying to me because the water pump had nothing to do with the problem I came in for. Unsure of their abilities and integrity, I pursued a second opinion from the mechanic who had originally changed my serpentine belt. He instantly informed me that a water pump does not cause a car to create loud screeches and that the Midas representatives, Juan and Anthony, had lied to me. He readjusted the serpentine belt and my problem was fixed. Juan and Anthony put me through stress, financial danger, and took me for a fool. Needless to say, I was quite frustrated. I called customer service to file a complaint. I told them exactly what I am telling you. I requested to talk someone who has dominion over their Alafaya location because I did not wish to talk to someone who insulted me. Today, Juan and Anthony called me to follow up with the problem and tried to justify themselves from their end. I respectfully told them that I wish to talk to someone who governs their store. In the recorded call, he just said, «Bye,» and hung up.
I expected a much higher level of service from your company, and I am quite disappointed. Because I do not want to spend any more time on this problem, I want my diagnostic fee waived immediately, and I expect a full refund. I will be informing my friends and family about this experience. Midas, for future reference, please hire people who have INTEGRITY. DO BUSINESS WITH INTEGRITY!

The guys there were so helpful! They helped me figure out the best option financially and I was in a time crunch. But they made sure I understood the problem, fixed it in a timely manner, and even topped off my tires since they were kind of low. Great people there!

To the Midas Team… I received your invite to talk about our experience at your shop. I’m going to decline. First of all, you are asking for my full name, phone number, and email. I’m going to just say this… you guys saw her coming and tried to totally RIP HER OFF!!! It was literally a $ 12 part that was making the noise. You guys should be ashamed. If anyone can learn from our experience with you… I will never be back. Like I said, you deserve less than a single star.

Poor service. AGAIN. Went in on ¹²⁄₁₉ to have my oil changed. Woke up the next morning to a puddle of oil on the ground under my van. Took van back and was told the gasket on my drain plug was in poor shape when they changed my oil so they used a paper one. What kind of retard does that. All they had to do was tell me and i would have told them to put on a new one. They are so busy trying to cheat and steal from their customers that they dont know how to do a decent job. Prior to this they damaged my car and broke my oil cap on another oil change. I wouldnt want someone i didnt like to go here. RUN dont walk to get away from this place.

Great service!!! I went in telling them I was on a tight budget and they were more than accommodating. One of the staff even offered to buy a part for me because he knew I was on a tight budget. The staff were friendly and explained everything to me and showed it to me on my car. I am extremely grateful for the work they did and that they did not try to push for me to fix other things which I even knew needed it. As a female who was staying at the hotel across the street I could have been taken advantage of but that was definitely not the case. THANK YOU MIDAS!

Bought myself a car that needed a lot of work, or so I thought. Midas told me I needed all new tires, two new wheels, new axel Rods, a new motor mount, new shocks, and both front and rear breaks. Of course I wanted my car to be safe so I let him price it up for me. Little did I know my $ 1,200 price up was for only the tires and wheels. They COMPLETELY ripped me off and I will never take my car there again.
After picking it up (three days after the original done date) I called and asked about the other stuff he said i needed but didn’t do and his response was one thing then changed to something different when I began asking questions then changed again. He proceeded to tell me to «bring it back in so he could check it out» even though he had had my car for days!
Ended up taking my car to total tires on university and they were wonderful and told me all I needed was rear breaks and that my front breaks were in perfect condition (not what he had told me)
Overall I do not recommend Midas as they completely took advantage of me and lied about what I needed.

I went to Midas on 05/​14/​2014 to change my brake pads. While there, the repair man told me that my rotors were ruined. I said that they were not and that I wanted them to put my tire back on so that I could get a second opinion. The repair man (who is much bigger than me and who was very aggressive) said no, and that if I don’t let them do the work he would make sure to charge me a lot of money for the «diagnostic.» I relented, but insisted that I keep my old rotors. I called Midas Corporate immediately after and they sent me to a store in the area that they trusted for second opinions and diagnostics. This store (also a Midas — S. Orange Blossom Trail.) told me that my rotors were fine and in NO WAY needed to be replaced, in fact, the mechanic said that I could probably use them for another 2 – 3 years before ever having a problem. On top of that, they put the new rotors, and my old tires on incorrectly, pushing my wheels out of alignment and making it so that my traction control could not engage and the mechanic in the new store said that they charged me an extra $ 50 PER ROTOR and $ 17 PER BRAKE PAD than what Midas expects. Thank god it did not rain, or I could have been in serious trouble. I have spoken with the store manager, who lies and says he is the owner, multiple times, and eventually got to the owner himself and they refuse to give me a refund, or even acknowledge that there is a problem. I was forced into buying rotors I did not need through intimidation and erroneous payment threats. Midas caused multiple unrelated brake problems while my car was in their care (the aforementioned unallignment and disengagement of traction control.) They also over charged me for equipment, and labor by much more than the prices set by Midas (as indicated by the mechanic at the second shop.) They are fully aware of the problem and refuse to make it right. They will continue to do this to young girls whom they know do not have the knowledge or confidence to stand up to them. They are scamming people. I will never get my money back, but I AT LEAST want to keep people from going there.

I don’t know what’s happened between now and my last review, but my most recent experience with Midas had been eye-​opening, in an awful way.
My ‘Maintenence Required’ light came on and after making an appointment, I came in expecting a similar experience to my past visits. Boy, was I wrong. It seems the mechanic I’ve become accustomed to is no longer working there and the man replacing him charges a ridiculous amount for the same service, almost a 33% increase in price. I might as well have gone to the actual car dealer to get my car serviced; and I think I will.
They’re no longer transparent about their dealings and customer service seems to have gone out the window. There’s very little explanation about what is being done to your vehicle and even if questions are asked, they dance around it. What’s more, they didn’t even perform their advertised services. In addition to getting my light checked and filter changed, I wanted an oil change. With that, they were supposed to inspect and rotate my tires; while they did tell me that I should have my tires changed soon, they didn’t rotate my tires. I won’t be coming here for my tire change.
Tip: Their online coupon for an oil change is essentially useless now because the price they list online ($ 29.99) is the regular price.

Nice folks but they will hustle you to get work done that is not necessary. They charged $ 100 for fuel treatment aka adding a fuel additive to the gas tank! It cost $ 100 for coolant change. They were pretty quick in getting the car done but I will most likely not go back.

Great service, genuine workers who really just want to help. I’m most likely going to switch from Tires Plus to Midas for my car needs from now on.

Hey, I had a problem with my car with the front right wheel bearing. Called in an appointment the week before, I spoke to Greg, a really nice guy who seems to actually not be a disgruntled car mech., lol. Anyway, I came in, I had to apply for their credit cards since I since I couldn’t exactly pay for the bill. Credit approval took a few minutes and voila, $ 1000.00. So after getting the car repaired, the bill came out to 525 for the repair AND alignment. Service and staff was great! Very fast!