LensCrafters

Don’t try to use your Vision Insurance and their advertised sales. Isn’t happein’ for some reason. Oh, well I was told my Vision Plan and Lens Crafter’s are owned by the same corp. as if that was some justification?
Well I like the glasses I left with and their «fitting» protocols for the focal points at each eye.

Two pair of premium tri-​focals + insurance was just under $ 800. Never really bonded with the sunglasses in Ralph Lauren frames. Repeatedly asked them to match lenses to the prescription as my «clear» pair seemed to be excellent but the sunglasses seemed out of whack. «No they are fine,» they said. Recently brought the sunglasses back to them to show them that when the frames closed they had scratched the inside of the lenses. Checking the receipt, they discovered the lenses were 10 days out of the one year insurance warranty. «Sorry no, the insurance expired 10 days ago… but for $ 637 we can have a new pair ready for you in a couple of weeks.» Really?! Well that’s not happening. Neither is any more of my business for LensCrafters.

Came inside LensCrafters and I didn’t see anyone at the receptions desk right away so I walked around for a few minutes.
Arrived 20 minutes before appointment time in order to complete paperwork, something I was not asked to do but I figured it would speed things up. I was ready before my appointment time so I looked at glasses while waiting so that I knew which pair I would buy. I wasn’t taken back by the assistant until 20 past appointment. The assistant finished with me then sat me in the exam room, which was freezing, for another 30 min before the doctor arrived. At this point I am an hour into the appointment and don’t get dilated until another 15 minutes later. I have to wait another 15 minutes to get a reexamination once my eyes are dilated.
While my eyes were dilated the receptionist had me pay my copay, which is ok, but I feel it maybe should be done before dilation only because I felt silly trying to sign something I couldn’t see.
Reexam showed my eyes haven’t changed since 5 years ago and I just need to keep using the same pair of glasses I have had, just more frequently. Great, that saves money. However I just wasted 2 hours of my day and nothing changed. Not their fault for that part, but I wish the appointment only took the 30min-​1hr that I was told both over the phone and also when I filled out paperwork.

The front desk staff and doctor were very nice but the wait is always very bad. They take you on time but then you have to wait way longer than the 15 minutes it takes for your eyes to dilate.
The selection for eyeglasses is not as wide as other locations and I wish the eye doctors stayed consistent here so you could build a relationship.

Selection of Glasses awesome is so is the staff but I don’t like that everything is disorganized

We were on vacation and my daughter scratched my husband’s eye (cornea). We came in on a Saturday and he was seen very quickly. Dr. Tran was great. She saw him for a follow-​up on Sunday (not something you can get very easily from most Dr.‘s offices) and again on Tuesday. The treatment was excellent — he is doing much better. She was very professional, competent and friendly.

I have been here a few times over the past month or so. I started having problems with my eyes when I noticed I was squinting a lot to look at the TV and computer. So, I came here and had an eye exam. The doctor was extremely nice and patient with me. I hadn’t had my eyes checked in over 10 years. And as it turns out, I needed glasses.
While the doctor was really nice, I really want to rave about the associate, Anna. While I started looking for frames that I liked, she was very nice to me and super helpful. She walked around with me, after listening to what I was looking for, and was explaining some different features of the frames, as well as offering certain looks she thought looked great on me. She even did side by side pictures of me in the frames I was considering so I could see myself. Was a very pleasant first trip.
I had to come back a few weeks later because I was getting a lot of headaches and dizzy (normal adjusting) but I wanted to double check that the lenses were correct. Anna remembered me and greeted me by name when I talked in the door, which was a pleasant surprise. She checked my lenses, and took me into one of the patient rooms to take extensive notes on the issues I was having. After realizing we thought it was just an adjustment period, she cleaned off my glasses and sent me on my way.
Anna definitely made my experience at LensCrafters great — glad I came to this one to get my eyes checked and taken care of!

Within the past year, I have ordered two pairs of high end frames and lenses from this location, and both times, they have been defective.
Strike 1
My first pair, which was valued over 880 dollars, took 3 months to get in, and broke within 3 weeks. The lens broke with the simplest adjustment. This should’ve been caught with their «quality check.» Luckily, they were covered under the 90 day warranty, so they’re going to be replaced.
Strike 2
The second pair, valued close to 700 dollars, took 14 days to come in, 4 days past the promised date, and if I didn’t call them to ask, I would’ve never known they were ready. I called them ahead of time, explained to them that I live out of town and was coming in for just a few hours to visit my family and had to leave to head home early. The glasses were in and they had to «quality check» these glasses and it would be ready by or around 5. I asked if they could be ready earlier and they said maybe. Around 330 I was done with all my errands and needed to make my drive back to my home, I called again and asked if they were ready and the Jamie said no, go find something to do until 5, like go to a bar, and come at 5. So, at 5, to their convenience and not mine, I went in, waited about 10 minutes, picked them up, and made my back out of town.
Strike 3
I got home and there is a blemish on my lens! Right in the middle of the left lens, there is a bump, which makes my vision really blurry if I look straight ahead. Shouldn’t this have been caught in the «quality check» that delayed my return by 2 hours?
Next day I called them and explained to them the situation. They said that they’d need to «see» the blemish in Orlando or I can bring them to the nearest LC to me which is 16 miles away, 32 miles round trip, about 1 hour drive time round trip. I explained to the rep, Jamie that this was a major inconvenience to me and I would greatly appreciate it if they would order a new lens for me, so in 2 weeks, when I returned to Orlando, I can drop by and swap the lens out.
To my surprise, Jamie (playfully) said:
1. No
2. I need find my own time at my own convenience
3. «so what if it was 32 miles round trip, that’s nothing, only an hour of your time, figure it out!»
4. Go to the other lens crafters to let them see it, so they can order me a new pair of lenses,
5. Wait another 10 days, find MORE time to make a 32 mile round trip
Or
1. I can wait another 2 weeks until I return to Orlando, and bring them there, to have them check it out
2. Wait another 10 days for them to fix it
3. Then return to Orlando to pick them up
Either way I have to make extra trips
What frustrated me was:
1. Jamie had absolutely no consideration for my time
2. I already waited 14 days for a pair of sunglasses, delayed my trip for 2 hours for a QC that didn’t happen
3. Now, I have to make my own time to drive 32 miles rountrip, allocate an hour of my time, just to SHOW someone my lens is deformed. Then, I have to wait another 10 – 14 days for them to be fixed, then make more time to drive the same 32 miles round trip, allocate another hour of my time, just to pick them up.
I shouldn’t have to make any effort to FIX this because none of this should’ve happened. Now, there is one thing that I will take from Jamie, which is to go to another Lens Crafters, permanently. I will not return to this Lens Crafters to spend another dime. This one goes down in my books as one of the worst customer service experiences I have ever encountered
I am disappointed to have to write this type of review because I have made a good friend from this same location. Luckily, he no longer works at this location. If you, my friend, ever read this, thank you for taking care of me and handling this problem even though you don’t work at the E. Colonial location anymore. You shouldn’t have to waste your efforts to fix something you didn’t cause, and because you did, I will make the extra drive to visit your location from now on.

This place gets HUGE kudos from me. Moved from VA, had problems with my contacts, so was in my glasses, then my glasses broke and I had no other options, unless I wanted to buy a seeing eye dog, lol.
I aquired a cool pair of glasses from a friend and went to this store to hopefully get lenses put in. Even though my prescription had expired, since I bought by (broken) glasses from them originally, they were allowed to transfer the same prescription from my current lenses and build me some for the new frames… whew.
Neil at the store was great to deal with, the more details I gave him, the more options he gave me. And never once did it feel like a «sales» pitch. So this place is my new favorite Lenscrafters.

I had my first appointment Saturday morning at Lenscrafters with Dr. Cynthia Rodriguez. My experience was great. She was friendly, thorough and very knowledgeable. When I brought up some discomforts I had experienced with contacts that had been issued by a much less competent doctor (Sears in Pompano Beach), she immediately pinpointed the problem and armed me with solutions. Needless to say, the contacts she fitted me with are very comfortable. She also told me that if these didn’t work, she would continue to work with me until we found contacts that would be a comfortable fit.
I’m so pleased to have found an eye-​doctor with whom I feel comfortable and who takes time with her patients.
It was a very pleasant experience and well-​worth every penny spent.