LensCrafters

Very friendly and professional. I was able to have an eye exam and my glasses in a couple of hours!

if you want to force your employees to rip-​off customers and tell them that its store policy to sell both lenses even though only one is cracked and needs to be replaced, thats fine, its your business, you run it the way you want.
but when I ask to speak to a MANAGER, to see if she’ll make an exception for me, since one lens is all I need, and she instead LIES to me and tells me that shes REQUIRED BY LAW to replace BOTH lenses if the GOOD lens is scratched, youve crossed the line from having a lousy policy that inconveniences customers, to REALLY breaking the law with a false and deceptive business practice. if you dont want to replace just the broken lens because you dont want me telling people where i got my shiny new lense from, that used to be broken, because theyre going to assume that I also got the scratched one from the same place, and it will make you look bad…, well now look what happened, you lied, you DIDNT get ANY revenues, and youve left me with no choice but to give you a ONE STAR review, so… your «both lenses only» policy needs to be reconsidered, because now, things could not have turned out any worse.

I took the time to book an eye exam appt online specifically to avoid a long wait time today. My scheduled appt was at 2:20pm, so I arrived at 2:15pm. I was «greeted» by the secretary who quickly and rudely informed me that they didn’t accept my insurance, which was actually incorrect. After I pointed out that my insurance company confirmed that I would be covered at this location, she then took a minute to actually look up my insurance (you know, do her job), only to rudely say, «I found your insurance.» No apology! It is now 4:06pm and I’m still sitting in this place waiting to be seen for my 2:20pm appt! No updates from staff on how much longer I will have to wait, and no apologies from the staff — just excuses of how they double booked the entire day of appts by mistake! This is the worst eye exam appt I have ever had! Won’t be coming back to this place.