LA Fitness

For a «Signature» location, very poor customer service. It’s almost as if they are bothered that you’re there.

My response it to PAMELA A, must make you feel so good bullying at woman who is pregnant, obviously she is getting satisfied at home. My family and I joined about 3 years ago, we have had trainers from day one. We love it. Great job guys keep up the great work. Shout out to Les thanks for pushing me.

I went in to sign up for a membership today and when I asked the girl behind the check in desk if I could use the ladies room she told me no… Rude, arrogant and must not need the business, regardless of the sign up specials plastered all over the door. I signed up at a different location instead.

Horrible customer service. Do not sign up for personal training. I would not recommend this place to my worse enemy !!!

I have been a member here for almost 2 years and have had such a positive experience and great results. I worked with Lee Smith and now fully with Michael Sawyers and all I have to say is amazing service and very knowledgeable. They helped me create a plan that fits my family and work lifestyle and furthermore have gone above and beyond in monitoring my progress. A great team to work with and o would definitely ask you to try them out. Great work guys! See you tomorrow!

Wow, these reviews are terrible! But something must have happened in response to them. I joined a week ago, and couldn’t be happier.
I am a Gold’s member at home in MD, and was a Gold’s member while stationed here in Orlando last spring. Now, I’m back for another 6 months; I shopped LA Fitness and Gold’s. This is a way better deal for the basic membership. In fact, Gold’s wouldn’t budge on the price, and was «snobby» about it. Apparently, I’m not cool enough to be a Gold’s member.
The gym is well equipped, and it seems pretty clean to me. WAY cleaner than Golds Dr. Phillips. The staff is friendly — they must have gotten rid of that nasty person at the desk. William and Mitch are both very friendly and helpful. They seem interested. The members seem friendlier, too, not that I socialize much. Yes, the PT is a bit pricey, but there was NO objection when I declined it. One sales pitch, one «no thanks», and that was that. So far, so good! I’m looking forward to my next workout.

I joined this club Last year, 4 months ago I freeze my acc for going out of country.
2 months they charged me 10 $ only per month if you freeze your acc.
OK 3^rd month I got 42 $ charge, I was little concerned about. when I got back in town I went to fix the problem .
They sayd it was a mistake which will never gonna happen again.
OK still freeze acc for the 4^th month. again 42 $ charge. i go back to see why? OK this is where the fat ass girl from front desk (Christin) is starting to show me her other side of the face.
I was charge for some Mohamed acct. she asked me if I know Mohamed ?? That the system charged me, in order to charge Mohamed. .
OMG when I heard that I told her to cancel my acc.
She said no I can’t cancel it until I fix the problem with mohamed like I was knowing mohamed.
So i came home, called the customer service, cancel the LA fitness acc and no more LA fitness …
Simple advice for girl from front desk Christin, if your man does not satisfy you good in bed, don’t come to your work place and show attitude.;)

Just joined this week and already have had the chance to experience the rude front desk staff, namely the fake redhead. She made me feel that it was my fault that her trainers messed up an appt with me??? So much for paying them to do what I can do with my friends. Otherwise, love the emptiness (maybe that’s because of the rude front desk??), T/​F 5:30 am spin class rocks.
They also need a better cleaning staff, the mirrors in the weight area are disgusting… and there is carpet??? Gross, I bet that doesn’t get cleaned either.

I have been going to this gym since they opened and have been to several other LA Fitness’ all over the country and dozens throughout Florida. This location is by far the best I have ever seen. The staff is very friendly and helpful. I don’t know where all these reviews about rude staff come from because I know a few of the staff that works here and they are always great. For all the people who have done nothing but complain and bash this place, I don’t know what you are used to or what more to really expect but you must be the people who live in Isleworth and have full time staff living in your house to cook your meals, clean your clothes, wash your car and massage you every night. Is this gym perfect? No. Is any gym perfect? No. You are always going to have some issues anywhere you go and the only issues I have ever seen here are caused by people who don’t respect things and can’t clean up after themselves ie: not wiping their sweat off their machines/​benches, leaving dirty towels or trash on the floor, not re-​racking their weights, or misusing equipment. Even with that said, the staff here does a phenomenal job of cleaning up after everybody else and taking care of the gym. Countless times per day staff walks around the gym and cleans machines, picks up after members who cant do it for themselves, and re-​racks the weights.
Any time a machine goes down for maintenance, it is back up and running very quickly. This gym has plenty of weights and machines for whatever it is you’re looking to do. I am in this gym 6 – 7 times a week and I come all times of the day. It does get busy in the evenings, but even then, rarely do I ever have difficulty finding something to use that I am looking for.
This gym really has it all: racquetball courts, basketball courts, swimming pool, hot tub, saunas, spinning room, row machines, dozens of cardio machines, stretching/​warm up areas, plenty of free weights, dumbbells up to 100 lbs. (only downside I really see with this place), squat racks, smith machines, adjustable benches, plenty of machines for anything you need, punching bags, and a large room for all the fitness classes.
I could go on for pages comparing this gym to 50+ other gyms and list 100 ways this gym is better, but there is no need to. If you are a respectable person and want to go to a respectable gym, this is the place for you. Greg (sales manager) is extremely friendly and helpful, Carmen at the front is super nice and always makes you feel welcome, Lee, Jason, Anglie and Antonio (personal trainers) are always willing to help and they know what they are doing.

Now I have posted a video of the female cleaning staff coming into the locker room just as I was getting ready to shower. No warning, she just walks in. This bull would never fly in the women locker with a male cleaning staff. I’m thinking I need to call the ACLU since my complaints have fallen on deaf ears.

$ 42 dollars a month I pay to get a free towel that now has a Security tag on them so people won’t steal them… humm funny how they are focusing on towels but not on gym maintenance ??? Men’s showers are looking bad lately and starting to see black mold… carpets on floor stating to stink… equipment dirty and broken at times! Still not over the fact that its a kids basketball court that I taken over everyday by the kids, teens! Are they paying $ 42 a month? WtF!!! Hope the new one on Kirkman has their Crap together when it opens! That way I can down grade to a basic membership !! Signature gym whatever people!!! HOW DO I GET RID OF THE STAR AND GIVE GIVE NEGATIVES? THIS GYM HAS GONE TO SHITS!!! ONLY A FEW MORE WEEKS AND I AM DONE! THIS GYM SHOULD BE A PLANET FITNESS!!!

I go to this gym after 5pm and it is never too crowded, which is my favorite part. Plenty of space, seems new and clean. The staff has always been friendly. I haven’t had a chance to take too many classes because my only options that fit my schedule are spinning or waking up 4 hours before I have to go to work.

Fancy gym but super rude staff They were rude when I got membership last year and that should have been a clue. Now I’m trying to cancel membership and running in circles I went to another location and they don’t even have an operations manager. I came twice today to this location only to be turned away by rude front desk staff. Clearly they are disorganized and have no desire to have good customer service

Clean and relatively new gym. Not a bodybuilder or cardio junkie but a regular bro who likes to lift! And for bros, this is a great place to do it.
Indoor pool, good layout, and not exceptionally crowded. If you are thinking about starting a membership just ask yourself…
BRO DO YOU EVEN LIFT?!?

Unfortunately «trainers”/ salespeople act like vultures, desperate for $$$. No matter how much we pay they want more and they have that awful attitude if you say no, even if you are already a member. Really bad experience when offered personal training. They always tell you they’ll give you a «special deal» and you cannot tell anyone.

4 stars for the gym and equipment and layout.
3 stars for location, shopping plaza, lots of parking
2 stars for the rude front reception girls.
1 star for the creepy men of Windermere (dirtbags) harassed me about my nationality.

Very rude girl up front with curly hair, very stuck up, the manager is unprofessional and never says Hi.
I feel like they are doing me a favor being there. No hello, no smile or thank you. The stairs masters are constantly out of service, old model, dirty and left with 3 out of the 6 working so we constantly have to wait.
This is suppose to be a signature but it’s smaller and less equipment than the standard LA FITNESS that I used to go in Tampa. The only plus is the towels. Disappointed and canceling:-/
This is getting worse. Friday 9÷5÷2014 I had an issue with my membership and another customer was at the counter asked to speak to the operation manager since no one was calling him back and had apparently came several times to have an issue fixed. The operation manager (Kristen) was right there and was ignoring him. Refusing to speak to him. It was 4:45pm when I got there and when the clock hit 5:00pm she walked at juice and snack bar and sat there sipping on a smoothie looking at us! So I said well she’s right there and one of the staff said well it’s now 5 pm. I was shocked at the way they treated the guy and myself! He got upset and said i just need someone to help me and one of the staff said: Sir you need to calm down or I’ll call 911 so they can escort you out of here!!! I was outraged seeing that. LA FITNESS Windermere has no respect for their customer. Like I said previously they behave as if they were doing us a favor!

Passed by the gym when I recently went to Orlando and felt let down.
The front desk people are still snotty, no big deal. But the annoying part is they also blocked off the tiny stretch area they have because they apparently added a pair of fitness rings.
… and for a pair of fitness rings, you apparently need a trainer in the stretch area to use the mats or the yoga ball… in essence, they transferred the stretch area to the place with the stepper machines which effectively made the stretch area the size of about 6ft x 4ft…
The gym is now bustling with people, mostly weightlifters. There seems to be a lot more space in the gym that can still be maximized. (Calling the Operations Manager)

Ive also had the experience with the girl up front being very rude, she was very nasty to a friend of mine — you would think with the cost of the membership they could employee people that can muster a smile when the walk through the door. The club has a super nice pool and basketball courts. The weight area is lacking quite a bit but there are cardio machines galore.
Unfortunately, the staff is a huge downside and I would not recommend this LA Fitness.

Facility is good, great size, not crowded. Cycle classes are always good. Lots of available lockers and everything is new. Manager is always available. Indoor pool and spa are a plus. Kids club is great, staff is friendly.
The bad things are: showers are ridiculous, it takes minutes to fill up a cup. Some cars got the window smashed at the parking lot where there is no camera.
I also had one issue with a front desk girl named Denise that was rude with me and my wife, but usually people are very nice.