I thought customer service was good. The woman who was helping me get a blanket embroidered was very specific about the font, color and placement of embroidery. Downside is a $ 10 rush charge for anything needed, less than a week in advance. So it costed twice as much to embroider something I needed 5 days, from the day I dropped it off(seems steep).What’s nice is they’ll text you when it’s ready. Overall good store.