Firestone Complete Auto Care

If I could give ZERO stars, I would. This location is conveniently located right down the street from my home so naturally this would be the place to go. I just moved into the area and away from my auto shop I’ve been going to for over 10 years filled with people that have become like family.
I’ve been to this Firestone for a couple oil changes and this last visit I was given a very long list of «recommended maintenance». All which totaled up to about $ 600. I made the drive to my old mechanic to verify that I needed this work done and was told that I DID NOT. I didn’t need one thing on this list done to my car.
They suggested new spark plugs– my spark plugs are brand new! (I was given the car by my father in law who I should have known would keep up with that stuff)
New head gasket– no problems at all!
System Fuel Cleaning– not needed
Brake Fluid Change– not needed
And a few other things I don’t remember. All in all this place is a JOKE. Don’t bother.
OH and they didn’t bother to change my filter with my oil change.
Never will this place get my business again.

I went to FS with an air conditioning problem. They ran a dye test and told me that I needed a condenser for $ 669.00. I had them put freon in my GMC Envoy paid them $ 152.95 still not understanding how the $ 9.99 check turned into $ 79.99 air conditioning service charge. But it was better than the $ 669.00. The freon leaked out as FS said that it would. I took the car to another repair shop and they performed a dye test. It was the hose/​valve leading into the condenser. They replaced costing me $ 90.00!!! It is so refreshing to have a new mechanic not trying to take advantage of females. Maybe it is the mechanics inability to determine where the dye was leaking and if so FS should screen better. I would like to think that this is not company policy. Still looking at the invoice wondering how the temporary fix $ 152.95 cost more than the permanent fix $ 90.00. Not to worry I won’t be back.

Scheduled an appointment online for 7 AM in & out in under an hour. No complaints. No stupid pushy upsells. Just a quick coupon oil change with online appointment. Would return again. Only did ⁴⁄₅ stars since they only had 1 guy so other patrons had to wait longer than they would otherwise.

The staff is nice here, but occasionally start to push for additional work on my car when I get oil changes. I have had one bad experience here, where the bolt to my oil pan was not fully tightened after an oil change, but they were quick to fix it and comped me my next oil change. I will agree that they are quite expedient in ensuring you car gets done promptly, and every time I go in, the sales associates are always friendly. It’s convenient for me, with the proximity to my workplace, and they offer good coupons and prices, which makes this place A-​OK in my book.

I just purchased 4 tires from this location. Amazingly friendly & helpful staff. Very quick & surprisingly affordable service. Clean shop. Very trustworthy, look for Kevin, the General Manager.