FedEx Office Print & Ship Center

Horrible Service & Products!
I stopped by to picking up a prepaid shipping label and I was told that I had to go online and create a login ID. I asked the person at the register for help but he stated that he was leaving and he would send someone over.
10 minutes went by and NOTHING! I then walked over to the counter and had someone come to my station. She stated «she never printed online shipping labels before».
She was no help. I spent 20 minutes figuring it out and then there computer locked out my credit card after I printed the first label. Fucking great!
The assistant manager told me «don’t worry they won’t charge your card». My card was charged $ 8.75! Now I have to call customer service tomorrow. Then I told the assistant manager that «last year, you guys printed labels at the register» and she said I’ve been here since 2012 and don’t recall it. Keep in mind, this is the same person who stated I would not be charged until they scan my label.
Horrible serviceeeee!
No wonder most people hate this company.

They always do a great job for me. Maybe it’s because I’ve been coming here for 10 years and everyone knows my name. It’s my Cheers’ print shop.
Fast and correct the first time.
Getting things printed for our #CureBowlSoldiers orientation today.

While not necessarily being a fan of Kinkos, and normally finding the staff incompetent and frustrating, I will resign to say the associate staff at this location are an awesome bunch and fully worth praise for their patience. Though this is highly subjective and anecdotal so take it with a grain of salt.
With selling & printing being their speciality I would hope the company tries to further themselves by at least training or taking some time to teach their employees the basics of certain programs they work with daily or semi-​daily. The managers while seemingly literate at the programs, simply throw their associates to the wolves when they’re dealing with customer projects they aren’t fully trained for or at least some sort of aid. Granted, I get that understanding programs like Adobe Illustrator or Photoshop aren’t common knowledge, the manager shouldn’t be unapproachable.
I spent an hour watching an associate and helping her with a canvas project where she would try to ask for help from managers only to be failed. So my critique lies in a bigger part of the picture. One could argue she was simply too busy and certainly she was, but as a customer… this project she was failing to help with was ultimately a failure of customer service.
My 4 stars are awarded to the associates. The prints we received were of decent quality. As a chain… Kinkos gets a solid 2. If you’re looking for any elaborate print jobs and can afford it please look elsewhere in the city, but if you’re looking for more of the standard stuff then all is fine here, I suppose.

I never come here unless I absolutely need something. Their printing system is the most inefficient system ever. They used to make you email an attachment to them (it HAD to be an attachment and not a link or anything else) and then they’d take forever to print it out. Now, you have to go online, place your order using this long, confusing process on their website, and then pick it up or have them mail it to you. Oh, and it’ll take a couple days.
Last time I was there, an indian lady behind the counter was actually yelling at a guy and after about 5 minutes of nonsensical arguing, got the manager to deal with him and she moved on to me. Still flustered, she took forever to print out my papers and then let me walked out with them for free because she didn’t want to go through the process of checking me out. Totally unprofessional not to mention EXPENSIVE.

Their print operation is a neglected step-​child.
Unmotivated staff, and equipment/​tech from the early 00’s.
* They were unable to use a SD card.
* The don’t have a flash drive on hand to transfer files (but they will sell you a Looney Tunes flash drive for $ 11)
* They can’t download files from dropbox links
If you find yourself without a flash drive, you’re out of luck. (or endure their online ordering system)

I went in to get some posters made– the woman who was helping me was FANTASTIC! I had some weird things that didn’t show up on my screen, but did once printed– she was very patient and understanding while I corrected them. She even postponed her lunch while I fixed them and then stayed to print/​cut them. Smiling the whole time, too.

I don’t think I’ve ever left here in a good mood.
Poor service and SLOW service. These people move slower than molasses. I’ve gone in there several times for the most simple tasks– and it takes well over 20minutes just to get someone to help or answer a question. FedEx has some dumb policies as well– everything nowadays must be done with a credit card and you can no longer email a PDF in for print. They require you to use their computers which of course charges per minute (and they of course run incredibly slow). That, or, you must pre-​order online which had a minimum amount you have to spend. I wanted to print 6 plain BW pieces of paper– but it said it would take 6 hours before it would be ready!!? So dumb. I went in to fax and the machine wouldn’t stop showing error symbols– and no one was there to help show me how to fax more than 1 page at a time. Each page was charged a seperate time. Dumb, dumb, dumb. Oh, and everything is overpriced.
Moral of my story, this place is extremely frustrating. I’m always miserable by the time I leave.

Fedex Kinko’s is the go-​to place for all your shipping, printing, and copy needs. I like going here because everything is do it yourself. There’s a couple of fax machines, a bunch of copiers (both B&W and color) and computers and printers as well. You can log on to any of their machines using your credit card. If you aren’t a fan of popping your credit card into a random machine, then you can purchase one of their rechargeable «chip cards» and use that instead.
Faxing stuff from here can get kinda pricey (especially if you are faxing long distance), but if it’s not something you do frequently it’s worth the convenience. This location is open ²⁴⁄₇; which is a huge bonus to me. There have been times where I need to fax or copy something at the last minute, and I always head to Kinko’s.
Customer service is good here; there’s usually someone that greets you within seconds of entering and asks if you need help!