Center for Digestive Endoscopy

This practice is very proficient, friendly, and helpful. They do whatever needs to be done and I am always happy leaving. I will continue to visit this clinic.

I have had several Colonoscopies and Dr Levine is a great, old school Doctor. Painless, easy, and his support team is fabulous! Very funny crew, under the circumstances!

Please refer to previous review

I have had three visits to the facility, and I can happily and proudly say that I finally found a Gastro Office I’m very pleased about. Starting with the most remarkable, caring and knowledgeable Dr, PA, Surgical Staff and all the rest of office personnel. Dr Mayoral, Bianca etc. knew the importance of going over each test result efficiently. I was given literature for my conditions by them after their interpretation and recommendations for each test result personally. My conditions are quite involved with other Specialists Whom referred me to Dr. Mayoral, keeping the communication lines open with all physicians involved in my care. I’m blessed to have them be part of my battle. May God Bless them all, with good health and prosperity so they can continue delivering the best health care much of us are in need of. God Bless you all.

I went to this center and chose Dr. Levine partially based on positive reviews here, so I am back to set the record straight. After letting me wait for exactly one hour, he walked into the room with a scowl on his face and a bad attitude, said his name and sat right down. He asked me maybe five questions, and then was a condescending prick about what the insurance rules were, as if I was supposed to know all of that already. The only reason I went in at all was because of concern with my family history, you dick! Do the world a favor and retire already. If you’re looking for a doctor, seriously pick anyone else!

Today I had upper & lower scopes done & everyone I came in contact with was exceptionally nice. The nurses & doctors all made me feel at ease & even the nurses who weren’t directly taking care of me, stopped by & asked if I was ok during my prep. Thank you for the pleasant experience & putting my mind at ease today.

I do not recommend this facility. They run this like a production line, It took 5.5 hours to go through their process for a colonoscopy. No communications you just sit and wait and wait and wait. There was no where to park, I had to go back on the main road and park in another medical facility then walk up a steep hill.
The pre and post op room has about 20 beds, no privacy, everyone can hear all conversations. All beds had curtains but the nurses seem to get lazy and never close them nor do they ask if u want it closed. Our nurse was so rude, condescending and disrespectful, I actually heard her complaining about me and mimicking my complaints to her about her attitude toward me and my 77 year old mom who was in a lot of pain. The Drs are apparently the best in the area but they seem to put blinders on and they obviously over book procedures. Not one patient was on time, I heard the other patients complaining about the 3.5 hour wait to be called back for their procedure, then you add on 2 hours easily, unless you leave in an ambulance like two other patients that day.

I never thought I’d write a review about a healthcare facility but the patient service I experienced was so frustrating I felt the need to share. This is not a review of the quality of the doctors or their medical acumen. Rather, this is a review of the patient experience from staff to doctor. I find that if you can’t treat me well from the start, you likely aren’t providing me the best care. First they made a scheduling mistake for my appointment (forgivable as a first issue). Rescheduling, however, was a problem. The scheduling staff «whispered» about me and I let them know we can hear their rude banter. Then they were snippy with me as we found a time. I kept trying the polite, please help me as a patient routine, to no avail. Upon my second visit, I stood around waiting for someone to acknowledge me so I could get checked in. The doctor was pleasant enough, though didn’t want to connect with me. The medical assistant was quite nice. I was told there would be a followup call… I had to call them instead. Then just around 24 hours before my next visit, I was informed of their pay in full up front policy. I may not have had a problem with that policy (which was not posted anywhere or on any documentation I had received to that point) had I known in advance. I was told that billing calls you 48 – 72 hours before… but that is not what happened. The woman who called me indicated that financial challenges are not their problem. I was then threatened with a cancellation fee. A followup call to a different staff member resulted in acknowledgement that i should have been called sooner and no such fee would be charged. I will find a place that cares about me as a patient.

I seriously get so annoyed when people talk about bedside manner. I understand you’re in pain and nervous, and it’s nice when someone makes you feel at ease, but Dr. Levine will; he’s just straight and narrow and to the point, and I’d rather have that then have someone giving me the run around and wasting tons of my time coming back for re-​checks over and over again. Dr. Levine performed an endoscopy on me years ago, and made me feel totally comfortable when I expressed how nervous I was about going under. I don’t even remember it, and felt fine afterward. I was given a thorough explanation of what was going on with me. Over 10 years later, I came back to see him and he actually remembered me. After all the years, he was genuinely interested in asking how my prior condition was going after the endoscopy. He is very to the point, but thorough and gets the job done. If every doctor took an extra 15 minutes of their day to re-​explain your condition 5 different ways, your wait time would be longer, and you wouldn’t get the best care. People will always find something to complain about. Think about the care you’re receiving, and not the nitpicky stuff. I highly reccommed Dr. Levine. His staff is polite and efficient and I was in and out of all my procedures and visits in no time.

Dr. Giday is wonderful. Just completed an endoscopy and colonoscopy, and he and the staff were very kind and understanding. I felt like I was in good hands.

I’ve been a patient of Dr Levine for 11 years. He is excellent. His assistants Marie and Latora are excellent.
Dr Levine tells it like it is and explains your current gastrointestinal issues in a way easy to understand. More importantly, he’s extremely aggressive in lowering your risk of future gastrointestinal issues. He is highly respected by his peers and patients alike.
Marie and Latora (his assistants) return your calls the same day and go out of their way to help.

As the previous reviews said, expect very long wait times and rude staff. Dr Ruderman treated me very badly and his bedside manner is horrible. After a procedure he yelled my results to me across the post op room without a care for how I felt. At the follow up appt I had to wait over an hour and he refused or could not answer my questions. I complained to the office manager who refunded my copay. I later received a letter in the mail saying I was being dropped from the practice. Avoid this place at all costs!

Absolutely horrible with keeping appointment times and their staff was extremely rude. I had a 4:30 new patient appointment time. They charged me $ 108 bucks at 4:15 when I first showed up and I was still sitting in the waiting room at 5:30. I approached the front desk to ask if they forgot about me and she rudely stated «the doctor is running late.» No apology, no explanation and no further discussion. She looked at me like I was being unreasonable for coming up to the desk. She was agitated when I asked to find out how much longer I would have to wait. She came back and said that 5 more patients were in front of me and that I would not be seen until 6:30 at the earliest (2 hours after my appointment time). Obviously, I was not the only patient that was being forced to wait 2 hours without any prior notice. They could have told me when I showed up (BEFORE CHARGING MY CREDIT CARD) that the doctor was backed up and that it was going to be a 2 hour wait so I could have rescheduled. Instead, they took my money and just let me sit there. I immediately demanded my money back and the staff reluctantly voided the transaction. I will not be back and do not encourage anybody to go here unless you like sitting around for 4 hours.

Update: Shortly after this review was posted, I received a letter that stated that I had been dropped from the practice. I guess I was right; Dr Ruderman really does not like feedback.

Like the other review said… waiting 2 hrs for a dr. Apt is a joke!?! They said ‘minimal’ wait’…setting expectation prevents frustrated patients & families.
this is a cattle run… expect Walmart

One hour wait for appointment yesterday for my husband. Two hour wait for procedure appointment today. Schedule fewer appointments if you can manage to stay reasonably on schedule. This is ridiculous. Patients (and their drivers for the surgery center) have better things to do than sit in your waiting room for HOURS.

I was very pleased. A lot of my questions were answered and I was treated like a human not just some test subject. I really appreciated everything that Dr. Ilagan took the time to explain to me. being so young adn having so many problems with my digestive system it’s hard to find someon who will actually be willing to help solve the problem not just give you drugs to subside it.

I did a lot of research when looking for a good GI doctor, and had high hopes for Dr Levine. While he seemed to be quite knowledgeable, I was extremely disappointed in his bedside manner. Some of the comments he made to me I found to be off color, and pompous.
Scheduling an appointment took a bit of work initially, as the phone frequently rings to voicemail during operating hours. When going for my appointment I waited 45 minutes past my scheduled time before being called back. And then waited an additional 15 minutes in the exam room.
Due to Dr Levine’s comments and attitude I would not feel comfortable with him putting me under and performing an endoscopy on me.
I would have considered visiting a different doctor in the office, but was so turned off from my first visit I transferred to a different practice.
Again, the doctors in this practice do have some of the top ratings in the area, but being comfortable with your doctor and trusting your doctor is just as important in my opinion.

I’ve had three colonoscopies with this center. They are the best in Orlando. Dr. Samuel Giday is my doctor and he is phenomenal (read his CV). In fact, the entire staff is great. I won’t go anywhere else. I was treated with respect and kindness from the beginning to the end of my procedure today. Every single staff member was in good spirits, friendly, and had good sense of humor. And the anesthesiologist was correct, he did have the good drugs!
I highly recommend Dr. Samuel Giday, his staff and the Center for Digestive Health.

Dr. Marlon Ilagan is my gastroenterologist and he is SO caring and informative. Had to have an upper and lower GI at the main office here on Mills in Orlando, and I felt very well-​cared for. The office staff/​nurses return my calls promptly and Dr. Ilagan keeps on time for his appointments.
This practice has offices all over central FL. So whether you have GERD from eating out at all those non-​yelp-​worthy establishments or you’re allergic to gluten and you don’t even know it– I HIGHLY and emphatically recommend this practice.