Auvers Village Apartments

Today is 2÷28÷2016, the schedule online, in the front office door, and on the website says that the office should be open from 1PM to 5PM. It is not.
Right now it’s 3:55PM, I’ve been here since 3:20PM and to return my keys as my lease ends tomorrow and I wouldn’t be able to come during business hours due to my work hours. There are a group of people waiting to move in into their unit, whom told me not to bother going to the door because they have been waiting for a couple hours to get their key. This is so ridiculous it’s not even funny. I would’ve understood if an email or an update, or at least a message was left at the door advising that the hours have changed but nothing, zip, nada. Must be nice.

Where do I begin? First of all, I would give Auvers Village 0 stars if I could. I moved here this past March 2015 and one of the reasons I was sold into moving here was that when I was looking for an apartment, Auvers village gave me the «fantastic deal» of having a discount on my apartment be cause supposedly, the apartments were going through renovations and the apartment I rent was in such «fantastic conditions» that it didn’t need anything fixed. What a joke! On the day I was moving in I noticed that the AC wasn’t cooling and leaking water. I had to move in all of my stuff in an apartment that was 80 degrees. Secondly, my toilet was detached from the ground (it was missing the adhesive glue that properly sticks it to the ground so it would wiggle every time you sat on. There was nails coming off from the ground and the blinds on both porch-​sliding doors were missing flaps, some laying on the ground. These issues were addressed maybe a week after been told they would come fix it the same day I called about it (except the blinds which 5 months later are still missing) After a few days I noticed that the dryer wasn’t working so my clothes wouldn’t dry. It took about 3 cycles to have dry clothes. This issue which was a big deal to me because not only I had damp and sour clothes, it made my power bill crazy high. The issue was fixed 3 months later after finally being given a new dryer, and after countless work orders with maintenance and NO ONE would come in. I would call and say I had already put a work order and they would say «oh really? Because no one put in your work order“‘ «we will have someone come look at it immediately» and no one would come for days. Then, I noticed my refrigerAtor was freezing ALL of my food, I lost hundreds of dollars in groceries, and same thing, whenever I would call them about it they would take days or weeks to come look at it and say «you need to keep the temperature a certain way» I would do that but food kept freezing. Long story short, I had to call the management company to have them actually change my refrigerator and this happened 3 months after letting them know of the issue. My power bill was $ 300 for two months because of the refrigerator and dryer not working properly.
I can’t forget to mention that the management at Auvers is TERRIBLE. Terrible customer service. Like most people have mentioned in their reviews; THEY DONT CARE. Pedro, the leasing manager is rude and doesn’t care about your issues. He even gave me an attitude when I went for about the 3^rd time to tell them my concern about the fridge and dryer and he told me that I had the opportunity to view the apartment and it was my fault for not noticing. Was I supposed to bring a load of laundry when viewing the apartment to check for it to work? No. Who does that? Who says that? If you tell someone that the apartment is ready to move in and in such great conditions it doesn’t need renovations then everything should’ve ran smoothly and clearly it didn’t.
I could go on about my issues here but I’m tired of typing. My conclusion in all of this is that this place is honestly a bad choice if your looking for a place to live. Don’t do it. The management is horrible and so is maintenance. Believe me when I say this because I never write reviews on Unilocal or anywhere but I thought I should let people know.

If I could give zero stars I would. Don’t move here. It looks nice, and they talk themselves up a lot, but the new company here doesn’t give a sh*t about anyone here. They are so quick to cock an attitude with you, every encounter I have with them I question their professionalism. There are forever pipes breaking and water being shut off for hours, there are ants everywhere in these apartments even if you are a clean person, and they advertise a gym but more than half the equipment doesn’t fully work and the gym has maybe been open 3 months out of this entire year. The trash compact is always breaking so trash will pile up after days and the whole complex will smell horrible. They also over charge you and pretend they had no idea and also pretend there is nothing they can do to help you. Every time I’ve been in the office, they are on the phone (laughing smiling flirting) while the line gets longer and longer. When they finally stop talking to their family/​friends or whoever, they continue to tell everyone in there that there is nothing they can do about their problems. They also claim they email you important information, but half the time I never receive an email, or if I did, it has so many spelling and grammar errors, I can’t believe they have jobs and are dealing with everyone’s money. Do yourself a favor, and do not move here.

If I could give a zero star review, I would. My boyfriend and I applied on 7 – 30 for a 1BR/1.5BA. I was excited as it seemed like a great place. They have a big wheel you spin and so I spun it and we got my app fee waived, as was his since he’s a Full Sail Student. We paid the $ 99 to hold the apartment etc. We were told we were approved and that Pedro was just waiting on the background checks and he’d call us tomorrow. Well tomororw came and went with no call. I emailed him as he stated his email always went to his phone, nothing. A few days went by, nothing. My boyfriend called and was informed we were emailed some paperwork, nothing. We never received communication. I called multiple times and left messages as did my boyfriend, nothing. We went in yesterday to ask about it and the excuse was that their servers were down. We had yet to hear anything as of over 20 days after applying! We were told the apartment was move in ready and we could sign anytime and start moving. However we were contacted by another location today and chose to go with them. They had communication skills, especially the ones that lacked here. I truly feel I paid $ 99 for nothing. Very beyond disappointed. Pedro seemed like a real great guy too. However, I feel very cheated everything turned out the way it did.

I just had a major problem with this complex I tried to reach bonnie at the office which is impossible to tell her my rent was going to be late she never responded to me and than did and said she would still have to charge the late fee and a eviction fee of 398.00 this is ridiculous. Be ware people of this complex it lacks alot in customer service and its not worth the price for the area that we live in, it has gone down alot in the 12 years I have been living here and with the staff how they are move somewhere else its not worth it

I wish I could give a negative. If you are reading this rating then you want to know the truth. Well here it is… RUN AWAY!!!
You get what you pay for. The pictures show this place very well but that is how they get you. When you pay cheap rent you get bad management who doesn’t return phone calls when someone does decides to answer the office phone or emails. Bad staff who act like they are taking phone messages but the are not. Again, they don’t answer the office phone. We were told only certain pets are allow, yet you see residents walking pit bulls in front of the office.
Maintenance– for the most part when you can get in touch with someone they come out to fix the simple stuff. Otherwise FORGET IT!
When we moved in, I email a list of problems with pictures to the manager. Then the complex was sold to the current property owners (a whole nother nightmare) so I sent the same emails and pictures to the new owners. Well, we are moving out and the nails are still sticking up where the carpet has come up from the floor. The tile in both bathrooms are still coming up and missing, walls were not fixed carpet wasn’t clean, on and on.
If you are on a budget, I understand. Go somewhere else.

I am very concerned to live here at this time. The apartments are alright and definitely a good price. My unit is one if the «priciest» in the complex but around me i can see that the other units must be very affordable. I am glad that they are doing some improvements to the community. Two stars for that. However, not only is it nearly impossible to get a hold of someone at the office, but it is so inconvenient that you have only two options for paying rent; money order or online (with convenience fee which i pay no problem after many issues logging in) no personal checks allowed. But on top of that they let basically anyone move in. I feel uncomfortable walking to my apartment from the parking lot and I am so disappointed at the fact that they do not care who lives in what unit as long as they «pay» rent. The policy of no personal checks is new to me after living 7 years in apartments, but with the people they are catering to, it is no surprise. I have been here since August 2014 and had had no major problem but my concern has grown given the people I have seen around. Granted there are also very nice people who live there who have nothing to do with my concern, but Auvers Village, if you people want yo have a nice community you might want yo start by seeing who you let move in. Having an apartment empty a little longer might be worth the damages, late rent, or losses on renters like me that you will have. I hope that someone from your management will read this but considering the fact that you do not even return a call, my hopes are greater than they should. Good luck in the future. I am most certainly not staying to see what happens in this community. It is a shame because I enjoy my apartment and my location on the «lake». On one last note, parking by my building is usually full by 6/​7pm making it inconvenient, which i didn’t mind much until i started feeling scared to walk to my unit. Good luck!

I lived here for a while in 2008. Not bad. Incredibly cheap price-​wise, and reflected in the apartments and the complex itself. The staff is incredibly nice and helpful, which was a huge plus.
The main issue that came up was dealing with the companies hired to do some construction. While my roommate and I were out, construction workers entered our apartment to do work on a window. After these workers left, they decided to leave all of our lights on (overhead, lamps, etc.). In addition, one of the workers used the toilet in my private bathroom and left the toilet clogged and unflushed. It was very discomforting to know that people were allowed to come into our home and treat it in such a disrespectful way. The office staff was great about resolving the issue and were nice enough to provide us with reimbursement for our electric bill and the trouble.
The apartments themselves are mediocre. Livable. Fine for college students, especially for groups of guys who don’t really care. Probably not the best environment for families… but not the worst either.