Gerber Collision & Glass

My experience took place in May 2015. I hit my right bumper on a cement post. I needed a new bumper. At that first visit, my car was inspected for other damage & scratches & I signed a waiver after I was shown some minimal scratches. No problem. When I picked up my ‘fixed’ car with the new bumper, I drove 2 blocks away. Something was very wrong. There was a strange noise/​rattle & my car was literally not driveable. I returned to Gerber C & G on SW Hwy immediately. When I returned, the mechanic KNEW what was wrong. He said he was only able to connect the bumper on the right side, & NOT ON THE LEFT, b/​c my car was damaged underneath on the left. That would have been something I would need to know! They checked my car for other damage initially, they even called me again to say they could proceed with the new bumper b/​c there was no other damage on my car. Then they let me drive out of there with only one side of the bumper connected! The mechanic then hooked the left side of the bumper to the car with some plastic wraps. They told me that would hold it. If I wanted the left side fixed properly, I would have to buy a new piece under the car b/​c that was broken. It would cost $ 100. Well, I did purchase the other piece b/​c I did not want my new bumper hooked on with plastic wraps! What I don’t understand is that with 2 inspections, they did not see that problem (maybe it didn’t exist or maybe they never looked under the car) & then they actually did not connect the bumper at all on the left side & let me pay & go out the door in that undriveable car, without mentioning any of that to me. The car was totally in an UNSAFE condition. Unprofessional & unethical people.

Wow all I have to say is STAY AWAY very unprofessional And just plain old Stupid
Simple job and they can’t get it right
Really I should of never came here!

My husband had an accident March 27^th this year. In one accident there were 3 separate accidents with my husband being the first vehicle in the last part of the accident. Needless to say after getting nothing but the run around from the vehicle that struck my husband first our vehicle was finally ready to be fixed almost 2 WHOLE months later! From my initial phone call to Gerber to my last phone call I was treated with nothing but the best customer service from the employees here! From speaking with Mario my first call and him assuring me that they would take care of everything. When I arrived I was greeted by Mandy and she was the one who would call me with bi-​weekly updates which she told me she would do. After going thru the horrific part of the accident and then dealing with the insurance company, Gerber took a HUGE weight off of my shoulders. She told me not to worry about anything and to leave it all up to them! And that was such a huge relief!!! I must say it was a shame to have to meet the crew at Gerber under the circumstances that we did but if we ever have another car that needs to be repaired it will definitely be with Gerber!!!

OMG this place is unbelievable there SO SO NICE AND TRULLY CONCERNED about taking care of you, Until there done and rush you out the door I brought my car in they did a check for any scrapes hail damage or existing dings stuff like that my car had NOTHING! when I came to pick up my 2014 Ford Mustang the rear bumper looked good at first but I noticed a New ding on the drivers door, when I asked what happened they said «wasn’t that there from before?» I told him when the girl looked over the car there was Nothing noted for prevues damage unlike the other car that had orange circles all over there car from previous dings and scratches, they looked at the inspection sheet and then apologized 5 times and they said we will fix this and have your car back the next day.
I came in the next day with my dad and he looked over my car and told them this was the worst paint job he ever seen! Rear bumper had paint drips and air pockets which will pop after a few car washes then look bad and the door was a cheap bound I fix the door is No Longer smooth the factory seal coat paint is now ruined and looks like garbage.
There response «DONT WORRY YOU HAVE A 1 year warranty!»
My father couldn’t believe his ears then told them all what he thought of this place and how they tried tricking there customer, we went over to the Orland Park police department and filed a police report for the new damage they did to my car and for the bad work they did he put it in the report but said that’s a civil matter
STAY AWAY FROM THE GERBER ON SOUTHWEST HIGHWAY!!!

Hi i really dont review alot but this was well needed i brought in my lexus is 250 that i bought a week ago in july and a week later i got hit the doors on the driver side needed replacement the fender the side airbags and more when i brought it in, in july the estimated time was about 3 weeks to fix that didnt happen their was more work to be done then i got a diffrent date that didnt happen either now coming to last week which is already september i went to take a look at the car and it was trashed it was all covered in dust and dirt i brought it in clean it was horrible then i noticed a scratch where they missed they said they dont know where that came from so they had to repaint the area because they told me they would just touch it up on a new car? that would look hideous… so my car due datewas this week sept 10 that didnt happen either then they stoped telling me when it will be done all together, i called them then i finally got im touch with them and they said friday and today is saturday night nd i still havent recieved a call through this whole process they did not once call me to send me updates on my car i asked them numerous times to send me updated pictures because i was in california and they failed to do so ! its still unknown when i will get my car and how itll be fixed take this review as it is i thought gerber collision and glass would be better than this or maybe its just this location i have pictures of how bad my car looked while it was being worked on and i wouldnt want anyone elses car to be treated like this !
heres a link to pictures

Let’s just preface this entire review with the fact that this business operates with clients who are really having a bad day, no easy feat.
That being said, the staff here is incredible. Each and every customer who walked in was immediately greeted by staff who built rapport without skipping a beat. The staff was polite and in addition, considerate of each persons situation. Including a gentlemen who was leaving, a staff member went out after him to ensure he had a lid for his complementary coffee so he didn’t spill.
It’s all the little things that made my experience at Gerber incredible. Any company can fix a car, the people will bring me back if I ever have an issue with my car again.

What an extraordinary experience! It’s been about 10 years since one of my cars needed body work. Walking into Gerber — NO paint odor! Both of the office folks, the appraiser, and even an affable shop employee communicated well and effectively. I knew what was going on daily through emails. The work is superior, their communication terrific and the cost was less than two of their competitors.

I got into a car accident and luckily it was just paint. Everyone was very nice and took care of everything at a timely matter.