Firestone Complete Auto Care

I went into Firestone to inquire about having my headlight changed. I was told they could not put in my headlight unless I purchase the bulb from them. I asked what will the total cost be? $ 77.49 I walked out went down the street and had it done for twenty bucks. Way to try to scam a single woman! I will never go back, unbelievable!

I usually don’t mechanics for numerous reasons. Came here at 7am for a wheel alignment and had to be done by 1030am because I had to work. They did a good job and now my car drives straight, no problems and finished at 10am so i’m satisfied. The staff was good. I’d come back though if I had too.

If I could give zero stars, I would. I have taken my car to this location MULTIPLE times and each time bring it back within 2 months for them to refix the same problem that they supposedly fixed in the first place.
In June, I had brake repairs and went back to them early August for brake issues AGAIN. Finally I was fed up with them and took my car to TRS on Southwest Highway for them to fix it, and they said that the caliper on my left front side was wrong and to take it back to whoever messed it up so they can do it for free (very nice of them because they could have done it themselves and charged me). SO I took it BACK to Firestone and they «put in a new caliper» but when I got my car back, it was even worse than it was before and making a horrible noise. TRS just called me after I dropped off my car yesterday and said that Firestone had actually put in the wrong caliper, AGAIN!
These people are not mechanics. And if they are, they should be fired. Firestone, stick to what you know and be a tire place again because you are the worst mechanic I have ever had the displeasure working with.
DO NOT TAKE YOUR CAR HERE.

The mechanics who work in the shop where excellent. .once the assistant manager found out I was not dropping a thousand dollars (very overpriced) in his shop, his whole attitude changed and I felt I was not worth his time. I will never go here again. and I suggest the same to anyone else… Midas is a block away. go there… I would give negative stars if not for very professional shop workers.

I went in for a tire repair. I was told that I needed a new tire because the nail hit the corner of the tire and the patch won’t stick inside, the tire was not leaking air… after I took the old tire home (which had 5k miles on it). I found that there is no puncture of the tire and the nail that was removed was on the outside surface. I would not recommend having your tires fixed there, however for a tire replacement they do have good prices.
Update 06÷16÷15
I read thru the tire repair guidelines, non of the exceptions apply. I am not looking to get a refund or a discount. I made the mistake to have the nail taken out at Firestone. My advice is if you have a nail in tire is to check with your local tire shop first. In my case, the tire didn’t puncture the tire it was only on the surface with no loss of pressure. I think that I did not need to purchase a brand new tire, after they took the nail out, there was no loss of pressure, but I did not have a choice once they dismounted it and told me that there is a puncture and it can’t be remounted. I have pics if anyone interested :) good luck to all ;)

My business with Firestone involves swapping out my summer tires in the winter and winter tires in the summer. Service was fast, friendly and the best price in the area.

terrible prices!!! i checked pepboys, NTB, and autozone. firestone was the most expensive battery by 40 dollars and they charge institution! most places do

Don’t take your car here, these are some scam artists! I took my son’s Pontiac Grand AM here since it stopped close by. I was told the car needed an alternator, battery, rotors (in the front) and pads for a whopping $ 1,160.00. Joel the manager suggested we apply for a Firestone CC so he reduced the price down to $ 937.00. A week later, the car stopped again.
After having the car for a week, I was told the car needed needed a Powertrain harness connector and the labor for this repair cost me an additional $ 739. So I have a problem with them being able to adjust the prices, and with that darn computer diagnostic print-​out. Shouldn’t the print-​out tell them initially a problem was still present before I drove the vehicle from the shop the first time? Once these folks have your vehicle, they have you exactly where they want you. Run,…(especially women) don’t stop here!!!

Andy service mgr. Is great. Very knowledgable. They were open Sunday and I had a flat. They have good specials. Getting tire rotation and full inspection for $ 9.99. A deal for March thru end of April. Coming back for four Firestone touring tires for my Toyota corolla 2010. Very happy with Firestone.

I stopped by this Firestone location today, after having received a very pricey quote for a headlight repair from a car dealership in the area. Firestone was able to do the exact same repair at half the price of the dealership, and to complete it on the same day. (The dealership would’ve made me return next week to have the repair completed). The manager on duty, Leroy, was extremely conscientous & customer-​focused. He even offered to check the tire pressure for free! The operating hours for the location also appear to be extremely customer-​friendly. If you require car repairs in the Orland Park area, I would definitely recommend this business!