Elements Therapeutic Massage

Business is closed for good. I bought a package of massages and it closed 3 weeks later. Like they didn’t know. Whatever! They will honor at other locations but far away.

Rude reception– my appointment was wrong– she tried to insist «I» was wrong & got snippy when I insisted I made appointment for myself & invited 2 friends. Wonder why she never considered someone made a mistake??? Or why I wasnt extended «courteous» response of trying to make things right? DISAPPOINTED :-(

ZERO STARS FOR THESE OPPORTUNISTS
Wife and I purchased 2 massages in conjunction with a Valentine deal in 2013. Prior to the purchase, my wife asked if we could use the massages at any time and if there was an expiration. She was informed by the sales rep that this was perfectly fine. Fast forward to end of September. My wife calls them to book massages and is told that there is no openings for the weekend. Fine. My wife then asks for open spots for the following week and is informed by the receptionist that the spa has the entire week blocked for a promotion that they are running. What? We cannot schedule massages because Elements is going to run a week long promotion. So the wife mildly protests and asks for the next available day to book our massages and asks if we can have a couples massage. She is promptly informed that there is no way they will do a couple’s massage. Wife now getting very aggravated informs the receptionist that this is why she purchased the Valentine couple’s package that was sold with the promise that it can be used at any time. Receptionist tells wife that this is only a Valentine promotion. Wife now getting an understanding that promotions come before customer service and that there is now some deep regret at having pre-​paid for a promotion that is not going to be honored. Wife tells receptionist that this is why we paid for the massages. Receptionist tells wife so sorry but this is how it is going to be. Wife explains that she is 6 months pregnant and would be more comfortable having a couple’s massage. Wife told — sorry no way we are going to take the minute to bring in an extra table to a massage room. Wife asks to speak with a manager. Receptionist tells wife that she will have manager call her. A week goes by– no call. Wife calls manager and explains the issue and just asks manager to refund the money as it is clear that Elements did not honor their own promotion and is too busy selling week long promotions to allow for massage vouchers to be used. On top of that, wife explains that we paid for a couple’s massage in good faith and we are now being told that Elements cannot take a minute to move a massage table into a room with another massage table (I guess this is only done auto-​magically on Valentine’s Day). Wife suggests that it would probably be a good idea to just obtain a refund. After all, how can we now obtain any real value from our massages knowing that we are being treated with bad customer service even though we already paid for massages in advance in GOOD FAITH. Manager tells the wife to go call corporate and hangs up the phone. Wife calls corporate and leaves a message. 5 days has gone by and there has been no return phone call. So what do we do next? Call the cops? Go to Elements and demand our money back? Keep chasing corporate? This is just another tragic example of piss poor customer service from some haughty clowns. Another Life Time fitness. Another Mario Tricoci. Find an independent massage therapist that is eager to do the work and avoid this place.

The location, the service and the massage experience were all great. Very professional and hospitable from the time I set the appoint until I paid my invoice. I even joined the Elements Massage Membership plan. You will not be disappointed.

I can’t comment on the actual massages here as we only stopped into the buy gift cards. BUT… The holiday gift card special was an absolute steal — two 55 minutes massages for $ 99. The regular price of a 55 minute massage is $ 89 so it was almost buy one, get one free.
The lobby was immaculate, modern and very relaxing.
The receptionist was so happy, friendly and helpful. We were in and out in 5 minutes. It was so pleasant compared to buying gift cards in the mall.
I was so impressed with the gift card buying experience, I’m kind of wishing I’d snagged the holiday gift card deal for myself too!

This was my first time getting a professional massage and it was amazing…
My thoughts upon first entering the building was that it looked very clean and relaxing (Modern décor, friendly staff). The room I got my massage in was also super relaxing, nice dim lighting, good temperature, relaxing music playing.
My masseuse (Veronica) was very professional and friendly. We discussed any problem areas I might have, what sort of pressure I like etc. The massage itself was wonderful and I felt the full effects even hours later. My stress and tension just melted away.
I would recommend giving this place a try if you’re looking for massage therapy in the Orland Park area.

After months and months of complaining that I really needed a massage, I finally booked an appointment at Elements by the recommendation of a coworker. I have to say, all the chain massage places located in strip malls do not entice me to their business, but Elements Therapeutic has changed my mind.
What is so nice about Elements is that you can go online and book an appointment. So easy! They called to confirm appointment within a few hours. When I arrived, I completed the necessary paperwork and was escorted to a room with dim lighting, soft music and comfy chairs to wait for my appointment.
Jennifer did a fantastic job, as evident by me dozing off and the faint sounds of snores coming from me. She focused on my back and neck; exactly where I said. Jennifer applied the perfect amount of pressure. I felt relaxed, less tense/​stressed and invigorated after the massage.
I will definitely be back to Elements and will be requesting Jennifer each time!

Awesome massage for an exceptional price!
I love this place. I’ve been a member here since November, and it’s the treat I look forward to every month. For $ 79 (plus tip) you get a 90 minute massage with a massage therapist that really knows their stuff. I’ve seen 5 different therapists here, and every one of them does a stellar job. I’m an athlete, and I’m constantly in need of having my body adjusted. ETM does an amazing job, and their therapists don’t hesitate to do what it takes to work the kinks out of your muscles. Rosalind at the front desk is great too– she will jumble schedules around to make sure you get your appointment in at your convenience. Definitely recommend this place– it’s 1000 times better than Massage Envy, and for the same price.

Full disclosure: I’ve only ever had 2 massages in my whole life. My first was at a chic, high-​end spa downtown; my second massage was at Elements Therapeutic Massage (ETM) in Orland. I don’t have a ton of spa experience, but I couldn’t be more pleased with my massage in Orland in March 2012.
My therapist was Jennifer, who asked me a few questions prior to the start of my massage, such as what sort of pressure I liked, and if there was anywhere she should concentrate. She listened to what I said and tailored my massage to meet my specific requests. The massage itself was a wonderful, tranquil experience and I would highly recommend her to anyone.
The facility itself is relatively new, and everything appeared spotless. The décor was modern and is meant to foster relaxation, and I did feel some tension melt away as I entered the spa. The front desk ladies were friendly and kind, and they also made sure the experience was satisfactory after my session. The room for massage is sorta small, but the facility is in a strip mall. To be honest, I wasn’t expecting anything special just because of the location, but I thoroughly enjoyed my massage. I think I will be back.

Definitely will be going back again!

I had my first massage at this place yesterday. It was such a great experience I had to take a few minutes to let others know. :) My massage therapist was Chris and he did a FANTASTIC job.
I run so he did more of a sports massage and explained everything to me since I was a first time client. Very professional and never made me feel uncomfortable… I left feeling super relaxed and my muscles had most of the knots out. :) I will def. be going back. I joined their membership program which I will be sharing with my BF.
My BF had his first massage ever. He didnt want to try massage sinc he is your typical guys guy and felt awkward about the thought of strangers touching him. He LOVED it and will be going back as well since we are sharing the membership. His girl was Gwen. (Good job Gwen!)
I highly recommend this place… Relaxing atmosphere and great therapists!

I signed up for a membership after the massage because of price and was told I could cancel at anytime and when I wanted to cancel prior to them billing me for the first one I was not able to do so. Very poor business.

My husband and I did a dual massage with Kelly and Kristi (spelling?) We loved it. I have had many massages with many different people and this place rocks. They have massage down to a science and art form. Best place to go for a massage.
The therapist will ask you questions before you begin and make suggestions to you after. The whole experience, upon walking in, is relaxing and soothing. You even get to wait in the Relaxation Room.
Kudos to Elements. We will be back

I am rating on the wonderful massage experience I had with Kelly.
Kelly gave me THE BEST massage — a hot stone massage — I have ever had! Her demeanor was friendly yet professional, and she made me feel totally comfortable physically and mentally. And the technique was perfect — she got ALL the trouble spots on my back! I felt a little sore for a few days, but after that I walked around with a smile on my face — and that’s hard to do! Thank you, Kelly, for making my back and entire body feel like a kid again!