Cookies by Design

I recently ordered the baby blocks bouquet for a friend of mine and it turned out amazing! I called in and requested custom changes made and they did with no problem… The girl was very helpful and even offered great suggestions. They delivered on time and even called to let me know it was dropped off. Also they emailed me a picture of the bouquet before they sent it out. Such a great experience, I am looking forward to ordering again!
People complain about the price but I do not think its that bad actually… I would rather spend money on this unique gift that can be eaten rather than a bouquet of flowers that just get tossed out

Worst business ever! I ordered a basket of gourmet cookies for my husband for our anniversary to be delivered to his office. The delievery guy didn’t show up on the day the cookies were supposed to be delivered, then the guy called my husband and told him that he wouldn’t be able to deliver until the morning on the next day. Totally ruined the surprise! Moving on to the 2^nd day, the delivery guy didn’t show up in the morning. At 4:00 he still hadn’t shown up to deliver. I called the office to get a refund on my order since it was so terribly screwed up, the owner didn’t want to speak with me, I spoke to a customer service person who was new and had no idea how to handle the situation. The driver told the the owner that my husband’s office was closed the day he tried to deliver (total lie there were at least 5 people there and the office doesn’t close during business hours) and then told them he was 15 minutes away (at 4:45 in the afternoon). Needless to say, the driver didn’t show up in the next 30 minutes, my husband never got the cookies, they ruined a fun surprise and I am waiting on the refund back to my credit card. I wouldn’t even give this place 1 star but I had to put something in for this to show up.

Cute cookies, pricing is like others BUT BIG PROBLEM if you suffer allergies. My son was about to eat what appeared to be a sugar cookie. I guess it WAS a sugar cookie, but I had the sense to call the shop to see if they segregate from peanuts and treenuts, yada, yada, yada.
The guys said they not only cook in the same pans with nut cookies BUT (and this was HUGE) their adorable decoration icing is made with ALMOND PASTE!!!
Are you serious???
I said the guy, you guys put a cute card on the front, and on the back of the card you list your stores but NO ingredients??? He told me to look in the bottom of the basket. I did so and there was a list. So you eat the cookies, suffer anaphylaxis and then find out, «Oh crud, these have nut paste in them!»
C’mon! You guys should be reported and closed for that lack of common sense! I will never use them again.
Cute cookies, if you do not have any allergies, but if you do, or are sending them to someone with allergies, skip it! I would never shop in a place that does not seem to value their clients health above their advertisements of their shops and phone #‘s!!!
BTW, I gave them 2 stars only ‘cuz their cookies are cute and were not broken. We never tasted them, sadly we had to toss the entire thing.

Here’s the best part of CBD: the cookies. Tasty and beautifully decorated, they make for an eye catching display. The worst part? The price. Oh my god, are they EVER expensive. A five cookie bouquet with hand delivery runs over fifty dollars on the average. A little too much to pay for something so fleeting, but it’s more about novelty than anything else.

A ‘cookie bouquet’ is a great gift. My Mother’s cookie/​birthday gift was delivered to her door today. She was sick of flowers, wants no more gadgets or anything that needs dusting, claims she has too many clothes already, etc. So I figured something cute that could be eaten immediately as well as frozen was a good idea. Cookies by Design is adept at personalizing, with just about any message or theme you can imagine. There are cookie bouquets for gardeners, golfers, teachers, baby showers, birthdays, holidays, housewarmings, & on and on. The catalog pictures a bouquet of cookie tombstones for someone who is ‘older than dirt’ (no, I did not send that one to my Mama), one of which reads, ‘RIP Sweet Youth’. Another idea is a bunch of clock cookies bearing the message, ‘thanks for your time’. OK, corny… but most are clever. So anyway… the Orland Park location did a great job for me long distance. I ordered over the phone, with their guidance regarding messages, balloons, and such… and they delivered the gift right on schedule so Mama did not have to get pissed off waiting all day. She seems very happy so far but has not yet tasted the cookies. All I can do is try.