Russell Steven, DDS

Very overpriced and mediocre dentist, does not pay attention to detail. Would not recommend.

Our entire family goes to Dr. Russell’s practice and have for years. They are great dentists that I would (and do often) recommend. Dr. Russell, Dr. Hsu and the entire staff are the best in the area.

I started going to this dental office because it is within walking distance to my house. It is convenient and the dental hygienist seems to do an adequate job. I have seen three different dentists there and have only gone three times. I think I am much more comfortable having one dentist whom I see on a regular basis. The last visit was a very strange one, however.
There was a new dentist there whom I’ve not seen before. I had some minor ache toward the back of my mouth around the molars but I’ve just gotten back from traveling in China for a month and suspected that I was probably jet-​lagged and very tired from the trip. The dentist and the hygienist convinced me that I need to buy a night guard because they said that they see evidence of teeth grinding and charged me the full amount upfront and took imprints of my teeth to make the night guard. Almost two months later, I haven’t heard from them at all and by now, my ache has completely vanished. I called them several times and no one mans the phone so I left a message wondering what had happened to the night guard and told them that I don’t even think I need the device anymore. Less than an hour later, I get a call from the receptionist from their office and she said that their aid has tried to call my home a couple of times and each time a child answered the phone and they were not able to leave a message. I know that to be untrue because my kids never answer the phone. The only phone we have is in our office and there is almost always someone in there. It just doesn’t make any sense. I also told them that I no longer suffer from any pain in my teeth and since I never got the night guard from them, I wonder if I had really needed it in the first place? I also asked for my money back, which the receptionist was going to look into.
Since then I’ve spoken to a friend of mine who goes to the same dental office. She said that they’ve been trying to sell her the night guard for two years and she just told them she doesn’t want it. I am very curious if they say that to almost all their patients just to sell the night guard when it’s totally unnecessary. Needless to say, I am not going back to this office.

My family has gone to Dr. Russell for 4 years now and we have been very happy. They had been personable, great with appt. and reminders and over all good care — gentle and thorough. My 2 children have been comfortable seeing him since they were just 3 years old. There now a new woman Dr. who we also like.

DON’T PICK THIS DENTIST. The Dentist pitched some cosmetic work, and I took the pitch. I was satisfied with the work, however, I had made it clear that my 2 insurance companies would have to pay before I would consent to do the work. They had assured me that they would. Turns out I was left with a huge ‘out of pocket’ expense that i was totally unprepared for. Bottom line is, Professional Service Industries have to ‘do as they say’ — and not present the customer with a totally different outcome at the end of their service. This is what this office did.

It is a very modern office and that is about all the good things I can say.
He comes across as super phoney in a nausating way.
I found out by dumb luck that he had overcharged me by over $ 500 — really! He had to refund the money and did (ungraciously though).
so if you use him– check with your insurance company to see if you have been charged correctly!