Reginato Mark MD

I have been with Dr. Reginato for 10 years. He has always taken the time to listen to my concerns and provide his expert opinion. He has been correct and will not overprescribe. I have been impressed with all interactions.
The office staff is no different than other doctors. You will need to call during office hours, and they will book the next available or recommend one of his partners if I have a more urgent request.

I’ve been going to Dr. Reginato for about 15 years. Dr. Reginato is an excellent General Practitioner. He listens carefully, doesn’t come across as rushed, provides excellent care, calls back quickly, is flexible in his approach. He is smart and is a good kind human being.
I read the reviews below and must say that staff have always been very helpful, so I don’t know what the other reviewers are talking about. I’ve always had great, friendly service.

If you can, select another office. The staff member is incapable. I need a referral for physical therapy, Dr Reginato didn’t ask for authorization after my visit. So I had to call back, and left a voicemail (which is requested if you want to speak the doctor) asking to call me back. That never happened. Instead, Michelle (Dr Reginato“s assistant) told me, she would never listen to her voice mail. so it’s no use to leave a message. So I called the office today, asking the front desk to transfer my to Dr Reginato. I again ended up at Michelle’s voicemail. When I called again asking to transfer me to a person, they just hung up on me. It’s really frustrating to be their patient!

Dr Reginato excellent. Front desk staff is unprofessional. As others have said, Sandy makes things very unpleasant.

Dr. Reginato’s receptionist, Sandy, is rude, incompetent and she lacks empathy. I recently called numerous times during the workday to have Dr. Reginato call me back when my husband was experiencing severe pain. Sandy was dismissive, cold and apparently wrote my phone number down wrong so that allegedly the doctor could not return the call! Two days later, Dr. Reginato finally called our home phone. By that time, my husband had already undergone an emergency appendectomy! On a separate occasion, my husband got a call back from Dr. Reginato’s partner, Dr. Candell. In the middle of my husbands explanation of his symptoms, the doctor interrupted him to place his family’s Taco Bell order at the drive-​thru. Nice professionalism! My husband will not be returning to this poorly run medical office.

I’ve been a patient in this office for more years than most of you can imagine! Over my llifetime I’ve seen a myriad of doctors for different things and Dr Reginato gets high marks for his thoroughness and responsiveness. He always returns calls promptly and takes time to answer all my questions. My husband also sees him — and thanks to Dr Reginato’s insight he was diagnosed with a very serious disease that could have easily slipped under the radar for many other doctors…
Yes, it’s an old, small building and the front office isn’t always wonderful — but for the most important reason you go to a doctor — he’s it!

I love Dr. Reginato. I don’t have health insurance and am on limited income and he charged me very little for an office visit, which I really appreciated. He is kind, takes time to listen, seems very competent. What’s not to like? He’s great! The office is a bit small, but I appreciate not having to pay more for a big flashy office. Parking is easy. Very convenient location.

Dr Regianto is a capable physician and will take the time work with his patients. My biggest issue is with Sandy at the front desk. Rude and unprofessional. It is clear she does not like her job and makes calling or visiting the office unpleasant. Knowing that other patients feel the same way, i am suprised she is still there.

The office is located in a parking lot in back of a strip mall. But it’s an older, wooden, low-​slung strip mall and we’re in Orinda so it’s all fairly scenic. You even get to drive over a quaint little bridge which you won’t notice the first time because you’re too anxious.
Make an appointment with Dr. Reginato just so that when you say:
«My internist always follows up promptly with lab results. He’s not averse to returning a patient’s call and answering questions over the phone. I am never required to schedule an appointment 1 – 3 months into the future, nor do I ever wait long in the reception area. He’s thorough without always indulging a patient’s definition of thorough (which can lead to unwarranted tests, procedures, radiation exposure and unecessary $$ spent). In other words he knows when to gently apply the brakes. Of course, not all patients want that. For instance, you might prefer a doctor who will drive you around the block 30 times so that you both can feel real busy»,
and the person you’re talking to says «You mean intern?», you can say «No, actually, I dont.»
I very briefly held it against Dr. Reginato when he confessed he wasn’t familiar with Fatal Familial Insomnia but I decided to cut him some slack because this very rare prion disease, present in an estimated 25 families on the entire planet, probably wasn’t even a footnote in his years of medical study.
4 versus 5 stars only because our rapport is not perfect. It’s good. I can talk; he’s patient, listens, but I’ve had a couple doctors in my life with whom rapport was stellar and we’re just shy of that.
Also, the return envelopes are half the size of the statements I receive in the mail, which presents a modicum of trouble for me when posting bills.