Orinda Shell Service

Just now I sent my daughter in w $ 10 to buy some chips. She came back with a bag and $ 5.45 change. I asked her about the $ and she said that was what he handed to her. I went back in to get the rest, as the cashier slipped 3 dollars on the counter and played innocent. I took the $ 3 without saying anything. I’m pretty clear he was taking a little of off the top for himself. It’s a shame to cheat a young innocent child this way. Shame on you She’ll employee.

The Shell Station in Orinda is probably the worst run service station in the area. The workers are generally not helpful, and they make zero effort to inform people that their air machine does not require money so i lost money in the machine. More ridiculous, the car wash machine also does not accept cash despite the specific instruction that it does accept cash and the buzzer for attendant assistance does not work. Also, on Saturday while the shop is open for business, they do not answer the phone.
Also, the metal sign is bent and protrudes into the path of your car as you enter the wash position. The sign could be easily bent back so it does not present a risk of scratching a vehicle. Of course, it has been bent for months without remedy.
This place has success because of its location, but a circus clown could do a better job of managing it.

Absolutely horrible customer service. Broken car wash, rude manager and cashier. This used to be a regular stop for me, I’m done with this place.

I had a great experience here getting on the spot emergency car care. I needed coolant and they brought out the guy who specialized in my car’s make– how great they have brand experts!
After adding coolant, he spent 20 minutes on the car, past closing. He wanted to make sure if the car went into high RMPs, it wouldn’t overheat. And it didn’t. All for $ 10– the price of half a bottle of coolant. He said he treats every customers’ car like it belongs to his mom. That’s what everyone wants!

On May 20, 2013, I ordered a full car wash (after listening to the cashier complain about the car wash customers…) and received the minimum (no undercarriage wash, no tire wash and no sealant), after waiting 40 minutes and three breakdowns. I had also asked for 4 lottery tickets (with some other items) but received) 20. I didn’t realize this until later that day. When I went back in today for something else, I mentioned it to her (same cashier) and I was trying to be nice about it, but she got very indignant with me. For the record I wasn’t trying to get any money back or anything, I just making a point so that perhaps she would not do it to another customer in the future. This woman was in no way apologetic, nor does she have an ounce of customer service skills. This coupled with the fact that my co-​worker has had issues with their car service technicians makes this a place that will stay off of my Places To Do Business With list.

Don’t have your car serviced here. The owners are chain smokers. My car smelled of cigarettes. Yuck!

Orinda Shell’s is visible right after you get off the freeway, their diesel/​gas prices are the same as chevron’s next to them. the filling pumps are arranged very tightly. it’s difficult to manuever a big vehicle in and out if in the wrong lane. decades ago when i came here in a bobtail truck they were kind of stoic, like they never seen asians before.
now, i drive a truck twice as long and it’s pretty impossible to get in here, fill up and get out without causing a mishap.
seeems they rely more on their car services than gas sales anyways.