Caliber Collision

A few months ago my car was broken into. My insurance company recommended Caliber Collision. My car was brought to Caliber. The deadline was met for it to be fixed, however, it was not returned to me in the fashion at which the vehicle was in prior to being broken into. Throughout my whole vehicle, I use 3m tint, and specifically requested it be the same, so my car is uniform. My adjuster at this specific location promised me my vehicle would be complete with 3m product. The company that Caliber contracted to do my tint however, did not use 3m, and use a no-​name window tint that now has my windows green. I confronted the adjuster about this problem, and was told «I will figure it out and get back to you.» I tried to give Caliber the benefit of the doubt and trust them, however that was over 2 months ago, and I still have not heard back. The body work seems to be decent, however that is because their shop personnel work hard, but I would not trust the personnel in their front shop at all.

I was quoted a 3 day turn time for my car repair after being involved in a rear end accident. My car was finished within a day and a half (so I could get rid of the dumpy rental) and Joe even helped me install the car seat. Car looks like new and they did a great job cleaning it for me. Superb service! Excellent, professional and very responsive staff. Would definitely recommend and visit again if necessary.

Worst experience I have ever had. I will not recommend this scammer and fraudulent body shop to anyone, do not get ripped off by this collision repair. They have connection with insurance company to use any part recommended by insurance, and will cut corners to repair you car.

My car was hit by a woman backing out of a parking space. State Farm (her insurance) suggested these guys. They did good work on the body and paint, but they missed 3 things after having the car 2 days more than they planned — 1) there is still a bolt rattling around in the body somewhere after I told them about it right up front — 2) the sub-​woofer was not wired back together correctly and cost me money to buy a part that it needed — 3) the door panel was cracked in 2 places. They were nice and friendly when I brought the car in and as they updated me along the way — but there is no WORSE offense than picking up your car, discovering it wasn’t fixed right, and then having to take more of your own time to let them fix what should have been done right the first time. I had to take time out of my schedule to drive back to the shop and show them the damage they missed. Then, I had to take pictures and send those to them so they could order the right parts. I had to bring the car back AGAIN so they could install the door panel. I fixed the sub-​woofer wiring problem myself, and that bolt is still rolling around in the body somewhere. I don’t have the time or the rental car anymore to let them fix it. I forgot to add — when I picked up the car the first time, the Service Writer told me how important it was for me to give him a «10» on the survey I would receive by email. This from the guy who’s supposed to quality-​check the vehicle to make sure everything is done correctly. A «10» is hard earned. That employee needs to ensure the job is done right and the customer is satisfied with the experience. The opposite of those occurred here. Never again for me.

Took my car in after it was rear ended. I was shocked and pleasantly surprised by not only how clean and professional the office in Orangevale Ca was, but how amazing, friendly, and professional the staff was. We were in and out in no time with no fuss. Joe called me daily to update me on repairs and with in three days the car was fixed and sparkling clean! Best experience ever. Thank you Joe and team at Caliber for making that accident just a memory!

I work in the insurance industry and only knew Caliber Collision as a franchise of body shops, but when I needed my own vehicle repaired and found this particular shop on State Farm’s Select Service program, I figured I’d try it out. I first called and Marlo greeted me on the phone. She very pleasantly and thoroughly explained how the program worked. She asked if I had 20 minutes, I could stop by and get a quick estimate so they would know what parts to buy in advance which would decrease the repair time. True to her word, I stopped on my way to work, Joe wrote an estimate, scheduled a repair date and sent me on my way all within 20 minutes.
On the agreed date, Caliber arranged for a rental car (I have rental coverage on my policy). They promised the vehicle within 3 days. Joe kept me apprised on the status of the repairs. When he found hidden damage, he was quick to contact me to let me know that he would need another day. Throughout the process every staff member I came into contact with, was professional, friendly and instilled confidence in their ability to get my car back to pre-​accident condition.
On the day my car was ready, Joe called and told me the time I could pick it up. When I arrived, I found they had detailed and washed my vehicle. She sure looked purdy! Thanks Joe, Marlo and the entire Caliber staff! I’m hoping I never see you again, but feel great that you’re there if I need you :)

They fixed the front bumper on my Honda Ridgeline. The bumper came loose, leaving a gap in the front side panels, they fixed it again in about 20 minutes, but a 3 day wait for a small part. fix lasted about 6 months, came loose again and they fixed it again with a 5 day wait for a part, but I had to call them and remind them to check and see if the part was in… it was, car repaired… fender panel has come loose again for the third time and I suspect the original repair may have been defective… I called again about getting it repaired, but now they don’t return my calls… This is affecting the rhythm of my life.

Great experience. While visiting home from college on winter break, our son’s car was damaged when he swerved to avoided hitting a deer. Caliber Collision is also an Allstate-​approved facility, which helped streamline the entire insurance/​repair process. Nicole, the estimator, was very helpful, courteous and professional.
Although his car wasn’t scheduled to be finished in time for him to return to school (a 5+ hour drive away) we were happily surprised to find that their team put forth the extra effort to have it ready the day before he left. It sure made things easier for us. We were very happy with the quality of the work, and the great customer service was very much appreciated.