Wescom Credit Union

So these guys have definitely earned their 5 stars… I love MY bank and am always proud to say I bank with a credit union, especially Wescom. Thanks to my relationship there, I am happy to say that other members of my extended family have joined them too.
I love this branch. Their service hours are great… The ATMs are convenient… The staff is friendly and always seem genuine about taking care of you. Cory Pramono and Carlos Nuñez, among others, have been great examples of spectacular customer service and follow-​through. Yes, I agree with another reviewer who said Jennifer can be rough around the edges sometimes. I’ve experienced it firsthand and was not impressed. But it was just a matter of her not being very nice. In this instance, the inability to help me with my particular issue would have still been the same had anyone else fielded my concern. It just happened to be that I got someone who isn’t the greatest at being the bearer of bad news. A little rude? Maybe… but I didn’t take it personal enough to dock this branch a star. The recipe for great service is there and I’m hoping this was just a bad day for her…
Overall, these guys will really earn your business and are willing to go the extra mile to do so. I have yet to personally meet the branch manager, Anthony Nowak, but I have already been fortunate enough to have experienced his kindness and goodwill too! Cory assisted me with one of those «special case» requests for consideration by a manger wherein I felt like I should qualify for a particular promotion even though on paper I didn’t 100% meet the required terms/​eligibility. Anthony was kind enough to agree to look into it further without simply saying «no»… and upon further review, I was pleased to hear that they were extending me a one-​time courtesy as a gesture of goodwill! $ 100 credit in my account! Who doesn’t need a little extra spending money these days? Thanks Tony!

i have been with wescom for 11years ref my Aunt asked about Ref fee opened in nov few weeks ago and now dec they have it. will be looking for new bank for me and my Aunt bad service schools 1^st i hear is better

We just met with Tyler Thieu in investment services department. He was considerate and knowledgeable and help us make some decisions that I believe will put us a few years ahead in our investment plans. We appreciated his time and would recommend his services to anyone. On a side, We also appreciated that this branch had coffee and a restroom. Though it would be nice to have regular creamer instead of powder, but hey just trying to give room for improvement.

I’ve been with Wescom for a few years now. They have always been very good to me.
Customer service is always on point which is a MUST in my book!
Service here is really fast. I’ve banked with a few other places and kinda sucked for me.
This location has not given me any reason to dislike or even think about switching to anyone else. Wescom takes good care of their members and has its little perks here and there.
Would highly recommend this credit union.

I’ve had this bank since I was 17 and I am twenty one now. I have always been responsible but an unfortunate break into my bosses car during our gym time and lost everything. I reported my card stolen. Closed the card right away. Had payment set to draft on that account and explained this to a rep there by Kayla or something with a k and spoke to those at the bank and let me know it was was fine for me to step in and pick up my card instead of waiting 7 business days. This bank has been so good to me. Thank you and I want to thank all the workers there that always answer the phone with so much energy. I work for Sameday Insurance as a Customer Service rep myself and to find Service this great like I try to provide my customers thank you again Wescom !

Worst customer service ever. Don’t even want to give them a star. Every time I come into this place Jennifer makes me feel like a piece of s… She always talks over me and never listens to what I have to say or any of my issues. She always finds a way to dismiss me and she’s always talking over me. They have a doorman opening the door, so it makes this place seem nice, but once you are inside, all of the representatives have absolutely no customer service. If you hate your job, AT LEAST FAKE it!

I’m shocked at the low reviews for this location.
I work in banking as a Service Manager, so my Customers Service standards are unreasonably high when I enter a bank.
I only met the teller for a brief moment, but he was smiling (always a good sign)
The deal breaker here is Carlos Nunez — write that name down, corporate, and give this guy a raise!
I walked in with a laundry list of annoying tasks. First off, I’m big on the little things: he stood up, walked over, and shook me hand. It seems simple enough but you’d be surprised how infrequent this is in customer service.
He then went step by step and handled every tedious task with excellent detail and professionalism.
The best part & most important part (in my book) is the follow up. He called me and emailed me to follow-​up and make sure the process was completed to perfection.
People like Carlos are the reason I remain loyal to Wescom (even though I work in commercial banking) — seriously, if you don’t give him a raise I’ll be back at his desk with a job offer.

I have had maybe one or two not so helpful customer service reps in the many years I’ve banked there (since 2000 or so). Besides those two people who were not helpful, I have never had a problem with this credit union. The manager fixed it right up when the tellers did not offer quality, satisfactory service, earning 5 stars or even more in my book. They are on top of everything! I am super satisfied with banking at Wescom!!!

I thought it was a good credit union but I guess wrong I’m a member I meant was I’m cancel it ND my whole family too bad service ever never help you out so screw them never get these bank whatever it is again

First off, I want to say, that I have a very, very long history with Wescom. When I say long, I mean long. I joined in 1996. I worked for Pacific Bell at the time, and this credit union was for «telephone company» employees. Since that time, Wescom has grown, but stayed amazing. Several years back, I made some serious mistakes in life, like young people will, and Wescom and I parted ways. I went to another credit union, whom Ive been with for a long time now, and I hate them. I hate the other credit union SO much, that I realized how amazing I had it with Wescom. I realized how much I took Wescom for granted. Sounds like a love relationship, right? So, I pushed my pride aside, and crawled back to Wescom, and asked to come back.
I went to this location, which Ive never been to before. The customer service here is amazing. The managers are very nice, and professional. I had to jump through a few hoops to get back into Wescom, as a member, but it was fine. Ive been back at Wescom for a little over 5 months now. Yeah!!! I was just at this location yesterday to make a deposit, and when I got to the door, I was immediately greeted. I stood in line, and there were 3 people in front of me. I waited maybe 2 mins. I was in and out… and this was around 2:30pm, but its fast no matter when I go. Again, this location in particular has wonderful customer service. Wescom in general has amazing banking options. They are super easy to deal with, they are straight forward. Ive never, ever had a bad experience with Wescom. As I said, I made a dumb mistake when I was younger, that led me astray. Im so happy to be back with Wescom Federal Credit Union. If you are looking for a good credit union, try Wescom. They are the best Ive ever been with.

I bank with a credit union that’s located up north and has no branches down here so banking for me a bit difficult because I have to find a branch that is willing to work with me.
Luckily, Wescom and a few other branches are in the co-​op network meaning they play nice with other credit unions and I can do my money business here with no issues.
I recently moved to the area so I needed to quickly locate where my nearest co-​ops are. This one isn’t exactly close but it works for what I need.

This is a nice and large Wescom branch and there isn’t much else to distinguish this location from others. You will always get great service at Wescom. My favorite branch is still the one on Baker in Costa Mesa. Only because I know the whole staff there and they are a great group.

I only use their ATM, but it’s darned convenient for me to have a credit union nearby when I come down to Orange/​Anaheim for work/​leisure, since I’m a credit union member from NorCal. No fees to pay to those greedy for-​profit bank!

The facility is nice and its on a big street so its easy to find. I like Wescom but they need to have more branches. I recently just open a business account with them the service was really good. I’ve been in the branch a few times and the service is great. i notice that only got 2 stars that makes me wonder if I just got lucky with good service.