Weekend Maids Referral Agency

Absolutely horrible! Now show and cancelled twice. The first time 2 hours after they said they would arrive, I called to find out they weren’t coming. Arranged another day and got a call two hours later with another cancellation. When asked to give them another date, I went elsewhere. I would never recommend them to anyone.

Spoke to Linda and she was very detailed and polite and I really like the custom cleaning, as i could customise my cleaning rooms and im impressed with the prices, would refer them to family and friends.

Today I called to book a cleaning for my condo because I am renting out a room. I have never had this type of service so didn’t know what to ask for. Linda explained the services, prices and how it all worked. She was friendly and knowledgeable! I booked an appointment and can’t wait!

Just scheduled my appointment with weekend maids. Lady on the phone was super helpful and understand of my cleaning situation. Reasonable prices and awesome customer service. Looking forward to having a clean place!

I finished booking my appointment for cleaning service with Linda the other day. She is really helpful and even suggested for a different day so that I can save money. I hope my experience with the cleaning service will be as nice as booking it.

I would love to leave a positive review, as the cleaning itself was fine. However, the people that came out acted with such a lack of professionalism, I would never recommend them to anyone. My mother has cancer and had them come out to do some cleaning, as she is about to have surgery and wants to come home to a clean house. To have these people be invited in to her home, however humble it may be, and make a comment like «I could clean this house all day and it would STILL not be clean»… That is neither professional nor necessary. Avoid at all costs.

I’m not sure where the negative reviews I’ve seen on this page are coming from. I’ve been using Weekend Maids for over two years now and have had nothing but good experiences. The instances in which the cleaning crew was inadequate the agency quickly corrected and found us the right crew to clean the house. The crew we have is professional, thorough, and has always left the home in good condition.

I regret not reading the reviews before booking them. Not only did they bail on my cleaning appointment, but they knew about it happening first thing in the morning and failed to tell me until their call time ended. It was too late to try and secure anyone else to clean so now I’m SOL on having my placed cleaned up.

COMPKETELY UNPROFESSIONAL AND UNTRUSTWORTHY. After asking for a move out clean, we discovered that our vacuum cleaner was taken from our apartment at the completion of the clean. Assuming this was an honest mistake, we called the next day asking for it to be returned, and the account manager informed us it would be returned the following day. They were a no show. I left a message with them the following day, and no call back. Finally, two days later I called again, and spoke to the manager. I was told the vacuum would be returned the following day, by let’s just say I am skeptical. How does Weekend Maids try to make this right? Offer 15 – 30 minutes of free cleaning which doesn’t even begin to make up for the time I have lost calling them, being placed on hold, and loss of personal property.
Go with literally any other company, and it will be guaranteed a better experience.

AVOID AT ALL COSTS. The worst cleaning service in Orange I have ever used. If you’re feeling risky, then make sure to take account of all your belongings after the clean. But be warned, If something gets lost, their customer service will not be helpful at all. In fact they will promise to look into it, and then just ignore you outright.

I just scheduled my first appointment with Weekend Maids Referral Agency. Laura was fantastic helping me set up something for the day after tomorrow. Thanks Laura. Now I will wait and see how the cleaning goes.

DO NOT USE. NOT TRUSTWORTHY. we scheduled them for a 2 hour cleaning. First, they started cleaning the wrong house. We called them to figure out what was happening, we spoke at 4:17pm, they said they would have the maids go to the correct house and clean for 2 hours. That made us feel better. So, at the EARLIEST they were in my house at 4:17pm, but more realistically they were there at let’s say 4:25. The service said we need to be there at the end of the cleaning to do a final walk though, ok that’s fine. We came back at 5:50, and they are already gone! They were supposed to be there until 6:20/6:25. To add to our frustration, they only cleaned 2 very small bathrooms in their «2-​hour cleaning.» We had spoke to them about deep cleaning the kitchen, cleaning the tile floors, and cleaning 2 bathrooms. That’s it. Our house is very small and I usually clean everything in 1 hour. So now at 5:50pm we do our own walk through, trying to give them the benefit of the doubt and think maybe they were just really efficient. Nope. They didn’t even TRY to make it look like they did anything in the kitchen. There were still crumbs on the counter tops and debris on the floor. So now you’re telling me in that «2-​hour cleaning» all you can manage to do is just clean tiny bathrooms? And not even a deep clean in them. I will attach the «after» photos so you can see for yourself.
Side note: we hired them because we were moving out and it was our last day in the place, so they really put us in a bind and now we have to pay for cleaning out of our security deposit on top of this.
After talking to them numerous times about the horrible quality, all they did was refund us $ 17!
Long story short:
–they lied to us on how long they would be there
–and they weren’t even present to do the final quality walk through
–I WOULD NOT TRUST THESE PEOPLE AT ALL

This was great. My daughter moved out of her house on Fri. We were to tired to do a good cleaning. Called Friday afternoon, they fit us in on Sat morning. It was such a relief. They came on time and did a great job. Thanks Asha A. for all your help putting it together with us.
We will use you again.
Carol

So this is my second review. They called me and also left a message on Unilocal to call them. This was a month ago. I knew what they wanted yet after a month I called. I spoke with the manager. This is our exchange. She knew who I was of course
Manager: I was wondering, if we gave you a refund
Of $ 75.00 Would get on Unilocal and take
Down your review?
Me: I paid you more than that.
Silence for a full minute
Manager: Let me check. Oh yes, you paid $ 100.00
Let my check with my boss. I’ll call you
right back.
Me: Sure
That was at 10:30 this morning. Hahaha. Think twice people. The end.

Kayla had been very helpful in explaining the services and getting us all setup for our regular house cleaning services. We look forward to using Weekend Maids and all that they have to offer!

I found Weekend Maids to be professional, dependable and they do amazing move out cleaning for our apartments. I highly recommend Weekend Maids. Ask for Kayla. :)

Im moving to Irvine and the same service I use in San Diego is available in oc. They have awesome service. I love the people that help me. :)

Absolutely horrible service. Booked them for 11am and get a call less than 24 hours before that they can’t do it at 11!!! They can only do it at 3pm! I planned my entire day around them doing it at 11! So now I am scrambling to find someone to do it in the morning! The worst part is they DID NOT EVEN CARE when I spoke to the manager. HORRIBLE HORRIBLE HORRIBLE DO NOT USE

I made my account solely to write a review about this place. I had a 3 hours cleaning scheduled for 11:00 AM today. It is 12:40 and I am STILL waiting for the cleaner to show up. I have called 3 times, one of which I was HUNG UP ON. The woman I spoke to did not seem to care that I’ve been incredibly inconvenienced. I asked for the supervisor to call me back. Instead, I got the same woman. She said that the cleaner was «stuck in traffic» and would be here by 1, still didn’t seem apologetic. They don’t have any regard for their customer’s time. They aren’t even here yet and they’ve already done a terrible job.

If I could give a 4.5 I would. So far I haven’t been disappointed. Pedro and his partner have been great and work as a team. I hired them to come every other week for 2 hours at $ 95. I have a 2 story 2,300 sq. ft. house so they do well considering it’s a pretty large house for just 2 hours. Pedro always asks if I have any special requests. He also responds professionally if I do make special requests.
Ive been using him for the last 2 and half months and the referral agency has already called me several times asking if I can change the time or date of Pedro’s usual scheduled time. Luckily we have been able to accommodate although I do prefer just to keep my scheduled time of 10:30am on Weds.
Good thing is, they always show up on time. Sometimes even a bit earlier. By the time they are done cleaning, my house feels refreshed.