Vansuch, OD

I have been coming here for over 17 years. I’ve moved out of the area and still wanted to be loyal to the office that I have always come to. I called to schedule a appointment on a Monday that I would be in town however I was told the dr doesn’t work on Mondays. The lady offered me an appointment on Tuesday but I told her I lived out of town and Monday was the only day. She STILL tried to get me to book on Tuesday.
A few weeks later, I discovered I could be in town on a Friday a few weeks from then. I called to make an appointment and was told the dr doesn’t work on Fridays. I was shocked because last time I called I was told he doesn’t work on Mondays. I asked about this and she said he doesn’t work on Mondays, Wednesday’s or Friday’s. Not to mention only a few hours on Saturdays. IS THIS SERIOUS?!
The Drs hours an be whatever they want and I understand that. However, the website should reflect that all though the office is open 6 days a week, you can only book appointments on 2.5 days. There wouldn’t be a feeling of deception if this was posted online.
All I know is, my loyalty to them was not reciprocated and I am on the market for a new optometrist.

Do yourself a favor and go to another Dr. The staff lost my contacts after I left them at the office thinking I could retrieve them at the next scheduled (about a week) appointment. My eyes were dilated and I had an eye infection so I couldn’t wear them during the time before the next appointment. When I came in and asked about them they all but accused me of lying to them about leaving them, after I explained why I had forgotten them the previous week it became more of, I F***ed up and trusted they wouldn’t throw them away even with my name on the lens container. So when I asked for a quote to replace them they had the gall to ask me to pay $ 1200. These people HAVE NO HONOR. The Doctor is rude and condescending.

We have been coming to Dr. Vansuch for years. Super nice dr and very fair. His staff is really sweet. :-)

Dr Vansuch is a good eye doctor. His staff on the other hand are unprofessional & rude. They need to be trained in customer service. I have taken my business and my referrals elsewhere. Don’t have anything go wrong with your glasses, they will not fix them,

Dr. Vansuch and his professional staff are the best in the industry! Our son was properly diagnosed and treated for Keratoconus by Dr. Vansuch after Lens Crafters exam failed to detect. We are extremely happy with the service, treatment, selection of frames and speedy delivery of our new glasses and contact lenses.