Time Warner Cable Business Class

What a garbage company. Cable boxes that don’t work, price gouging, useless «outsourced» lying customer service, numerous unsolicited survey calls. I cannot stand this company. They are useless. If it was free, it would be too much. Don’t even get me started on the useless Internet!

We wanted to upgrade our internet up/​download speeds from our current DSL with Verizon. Verizon actually has given us good service but their top speed for our location was just too slow for our cloud based computing requirements. TWC Business class promised to improve on this significantly. We placed our install order with TWC on January 15, 2014. Since then, three separate install crews have come to our office to get things up and running and all three left with the same story of «they cannot complete the install.» What’s worse is that none of the crews knew about the others having been out. Furthermore, emails and phone calls to my «personal» project coordinator either met with excuses or even worse, NO response. Here is is on April 23, 2014 and we still do not have any idea when we’ll be up and running with TWC! We’ll be canceling our order soon, but I’m interested in just finding out how long they’ll drag this out before I make the call!