Reynolds Cadillac GMC Truck Buick Subaru

Hands down the best experience at a dealership! I normally dread going to dealerships but Reynolds was anything but that!
My fiancé has been looking for a 2016 Subaru STI for months, he looked everywhere on the east coast, spoke with many dealerships and dealers, and this one stood out! We made the 2.5 hour drive to pick up his dream car today! Bryan was our dealer, we rented a car one way and he picked us up at enterprise and brought us to the dealership.
The customer service was outstanding!
Lynn the finance manager was unlike any other that I’ve dealt with. She wasn’t pushy, and had a great sense of humor.
We had a minor hiccup that was our fault, but everyone did everything they could to help! This dealership was worth the drive, and if you like small, quaint towns, Orange is perfect!
We would be willing to make the drive again to do business here!

I did most of my research before contacting the dealer online. My salesman, Tim Taylor was great, answered all my questions and arranged for me to visit and test drive the car –XV Crosstrek — on the lot. I initially came into my car buying wanting a blue car but they had a red one on the lot with a sunroof package so I went that route instead of having to wait weeks.
I traded in a Honda Fit and felt I got a decent trade-​in and Lynne in Finanace beat the rate my bank was offering. The Parts and Service departments have been great to deal with as well. It’s super easy to make a service appointment online or over the phone. They take customer service here seriously.

Customer service was absolutely spectacular. Every part of the process was explained thoroughly and went as planned. I’ll never buy a car anyplace else.

My experience was slightly different from the typical car buying process.
I’m in Colorado and knew exactly the model and features I wanted in my next pre-​loved Subaru. But because many Coloradans adore their Subies and keep a tight hold on them for many years, I could not find one in the entire state that met my criteria! My search had me talking to dealers and private sellers in UT, OH, IL, NM, AZ, CA, and NE, but none made me feel as comfortable as Thomas P. did at Reynolds Subaru. On
, they had posted what I wanted: a low-​mileage 07 Forester XT Limited with a manual transmission.
Reynolds’ price was listed below Blue Book value. Naturally, I wondered if something was wrong, especially since the car came with an extra set of premium race wheels and snow tires. For several weeks in October 2011, Thomas patiently and courteously answered all of my exhaustive questions and allayed my fears through phone and e-​mail conversations. He sent me the mechanic’s inspection report, extra photos, and had me speak to John and Billy for more reassurance. Towards the end of the month, I finally agreed to purchase the car.
Thomas, Billy, and Lynn all worked with me and my local banker to arrange for payment, potential delivery (which I decided to decline), and pickup in November. I am usually a very logical and practical person, and I take my time making big decisions. So even after signing all the papers, the realization that I had just bought a car SIGHT UNSEEN was still crazy and unfathomable to me!
Reynolds’ driver Keith picked me up and drove me to Orange after I landed in Dulles. I met everyone I had dealt with on the phone, and they were all just as polite and excited as I had imagined them to be. Billy showed me all the features on the car, and after some final paperwork, I was on my way.
The FXT made it the 1700mi back to CO without any trouble, and since then (7 months and 10,000mi later), it has been great. My local dealer inspected it and said everything looked good. I then took the car to my own mechanic who performed their «pre-​purchase» inspection, and their words were, «You got a really nice car there.» The Blizzaks worked great in the snow, and the extreme performance sport tires that came with the car have done fine on some 4WD roads (though we nearly got stuck in a stream crossing due to slippery rocks).
Minor complaints: I was not told that the car had no set of spare keys until I arrived, so that was an unexpected expense I later paid for back home. Billy had also told me on the phone that I could pay Keith the driver via credit card, but when I showed up, I was directed to the ATM across the alley for cash only.
Anyway, I waited to post this review because I wanted to drive the FXT around for awhile and to be certain of this: Reynolds is a dealership that anyone, no matter where you’re from, can trust. So if you’re far away but find the car of your dreams at Reynolds of Orange, they will work hard to make to make you happy!

This place has an outstanding selection of new and used subaru cars. Since its been around for 30+ years, it’s a huge piece of the community and they are a very family oriented business. Make sure to touch base with John, he’s great with product knowledge and makes a great deal.
Lynn is also a rose and will work wonders with getting you set up with a great monthly payment.
Friendly folks that are fair — I’ll definitely go back for service.