Quest Diagnostics

Came down from my dr to just get blood work they said it would be 40minutes and it’s been 2.5 hours the staff is rude and very un organized don’t come here go make an appointment or go to another facility worst medical service I have ever experienced

Very apprehensive coming into quest and biased because they are one of the competitors to where I work. Although the front desk personnel wasn’t the most polite, the wait for my appointment wasn’t bad. The technician that drew the blood from my son couldn’t find the vain and poke him TWICE. however, it was a fast and he has very helpful. As long as my son is ok, I don’t mind coming back.

A was a little apprehensive coming into this Quest location because of reviews, however I was pleasantly surprised. Most of the staff was friendly and professional. Service was fast, and my phlebotomist Sabrina did a great job !

Made an online appointment. It’s been an hour later and I’m still sitting here. Best part of it all is seeing people who arrived after me being seen first. Awesome!

Where are the front desk employees? My appointment was 15 mins ago. And still I am sitting here.

Loved the Physical Therapist at this location. Really nice and caring!
Minus stars for the front:
Make sure to call your insurance company and ask about the exact payments you have to make for Physical Therapy. At the front they told us that there was no co-​pay. We asked twice to make sure. Doesn’t that indicate that the patient is inquiring about any out of pockets? Well there was no co-​pay BUT there was a co-​insurance and the total added up!!!
When I called the hospital in shock they were kind of rude. They told me it was the patients responsibility to check with the insurance. True! But it would have been nice if they had mentioned that at the beginning… But you can’t fight a hospital bill can you …
FYI. In our case there was no co-​pay and no co-​insurance if you go to a Physical Therapist that is not located inside the hospital. We choose Cory and Buehler and loved the experience!

Everything is fast. The person that drew my blood 4 times bc of the glucose tolerance test was quite good. He was quick and efficient. You check in hand over paperwork and wait to be called. I was impressed by their efficiency.

Awesome place. Totally helped me out on time despite a wait!

Made an appointment. This place is a zoo! But needs apt

Crazy! I made my appointment over 2 weeks ago for a Saturday at 8:30 in the morning. I arrived on time, even early. Its been 30 minutes and still nothing! The front office was packed (standing room only). The gentleman taking info was sweet but other than that it felt like a pack of sardines getting ready to be packed into a can of sardines. Savanna who drew my blood was awesome.
Total time 1 hour

Went there today. First of all really hard to find building and it’s stupid that they have two in the same property in separate buildings. I made an appointment for 1015 and got to the wrong building on accident. I got to that building on time. So I try to rush to the other building.. there is no building #1010 outside the front building so I had to go to go to building 1020 and ask where building 1010 was located. They let me know. Ok. I walk in ready to sign in on the appt sheet and the front desk lady says, nope you have to sign in on the walk in sheet, and I asked her why? I was in the wrong building and it was really hard to find this building. She’s like well your late and that’s not my problem and she shrugged her shoulders. Really? …Really? Such bad service. What is the point in making appointments when they can’t honor them, especially when I wasn’t late by choice but how the building is not numbered. This place sucks. If you have to come to a quest diagnostics and make an appointment don’t be late, try not to get lost, and don’t get stuck in traffic and be white. Cuz you know all that can be prevented. And there is racial profiling. This Asian lady came in 5 min late for her appointment and made her sign in at the walk in– a white woman came in 5 min late and she kept her appointment.. smh and they say racisim is dead?
Advise for quest– put your damn number visibly outside the building or make signs on where to go with your name on it and fire those receptionists. Everyone should be equal. Sad that customer service is dying

Some other reviewers have noted what I learned today:
–Rude front desk service (Yvette needs serious coaching… or another job)
–Don’t you dare be late. Other Quest locations have worked to fit me in if I get caught in traffic or something comes up. This place treated me like an animal for being late. I didn’t get a blood draw bc I would have to wait TWO hours!
–Hard to find location

HORRIBLE service!
Front desk is the worse I’ve encountered. The ladies treated everyone who came in specially those who speak little to no English horribly worse than animals. I was appalled! I felt as I was in a free clinic however looked like most of us, maybe all had PAYING insurance.
I personally give it one star because they took me in without an appointment. When I checked it both ladies told me to take a seat and wait… hmmm NO! I had several orders and wanted to make sure I was in the correct location especially since one didn’t seem applicable to their location. One of the ladies noticed I was nice but persistent and brushing me off wouldn’t work. Indeed she looked into it, freaked out and asked me what I had because what my Dr. ordered was crazy! At this point I freaked out as well… She said my Dr. was crazy and needed to retire! Who says that aloud in the medical field to someone’s patient?! Anyhow I was nervous but managed to calm down a bit.
I continued to wait and observe their lack of professionalism and tactfulness. They complained amongst themselves about breaks and their coworkers — no they didn’t need a microphone I sat in one corner of the room and heard everything nice and LOUD.
An hour later — less than my estimated wait time which I was grateful for I was called in. Thank God the man who drew my blood was polite, professional and answered my questions regarding my «crazy» order. He said it was normal to request for everything especially since I was new to this Dr. and it’s best to make sure everything is good anyway. Another STAR for him!
To say the least I’ll be taking my business elsewhere.

I came here to get tests done since I switched doctors. I used to get blood drawn at my old doctor’s office which was super convenient. I showed up to Quest Diagnostics on a Saturday morning at 10:00 a.m. — super inconvenient. Word to the wise, make an appointment. I waited about an hour which wasn’t too bad considering how crowded the space was. The staff is very efficient and the space feels very clean. There is ample waiting space.
The procedure was painless — well, as painless as drawing blood and leaving a urine sample can be. The person drawing my blood could have had a more pleasant bedside manner but the whole process took less than 10 minutes so at least that was a relief.
I got a call from my doctor a few days later stating that the urine sample was defective due to lab error. And he forgot to add a test to the original order so I have to go back. I know better now so I will make an appointment with Quest, but I am annoyed about the urine sample so maybe I’ll go to another location.

There’s many Quest locations within walking distance from CHOC/​St. Josephs. This is one of the locations located across the street from CHOC, inside the CENTER FOR CANCER PREVENTION & TREATMENT, literally at the onramp for the 22 freeway westbound.
The reason I chose this location is they had a 7:30 am appointment. I needed to do lab work that required fasting, and they were close to my work.
Like all the other CHOC medical centers, you park at a structure (take your ticket for validation). The validation here, unfortuantely, only knocks off $ 1, unlike the other pavilions which validates free parking for at least 1 hour to 90 minutes.
Upon walking into the lobby, turn right at the Information Kiosk, walk down to the Pharmacy, and turn right. There should be a big green sign pointing right to ‘QUEST’. The check in window is to the right, as well as the validation machine.
The staff is professional, but not the most cheerful. Perhaps its because it was only 7:30 am, and the coffee hasn’t kicked in? I agree with other Unilocalers that their bedside manners could be a little friendlier, but, they do their job and what more can you ask for?
I arrived at 7:45 (late because couldn’t find the place!) and at 8:05 a phlebotomist took me to station 2. He had me look over my paperwork, no smile, no joking… all business. I told him I was deathly afraid of needles, and he nodded. He looked at both arms, and decided my right was better to draw blood, asked me to look away, and within seconds I was done! He did a great job!
While walking back to my car, there’s a sign that says pay before leaving. The parking (even with validation) was $ 4. Geez. literally next door its free with validation. Oh well, the benefit of coming here is they had a 7:30 am appointment, and for other Unilocalers, they’re opened on weekends. I guess you pay for convenience, right?
4 stars for a painless procedure, but minus 1 star for the difficulty to find this place, and for the non free parking.

This Quest Diagnostics location is near the CHOC and St. Joseph hospitals on the first floor of a modern medical office building. It is one of a few that are opened on Saturdays. Knowing that this place will be very crowded I booked an online appointment rather than just walking in. Glad I did as there was an hour and half wait for people that didn’t have an appointment and this was around 8am on a Saturday. So with the appointment it made my blood testing quick and easy. Also the parking structure next door has free parking on the weekends and is much less crowded than the weekdays so it was very easy to get a parking space.

First time I was here the lady at the front desk was extremely rude and told me that they could not do the test I needed to have done after 9am even though they let me make an appointment for 10am. She offered no help after telling me that so I had to figure out another day to get my test.
I made by best attempt to avoid coming back to this lab but I needed to have a 2 hour test done and did not want to take time off from work so only Saturdays would work. I considered going to the Newport Beach location but reviews for that place were horrible and I would be driving an additional 15 miles. I gave this place a second chance and luckily they had different people at the front desk this time. During this visit everyone was helpful and considerate. They moved the appointments and walk-​ins through the place very quickly. This place gets packed on Saturdays and there’s a long line before they even open their doors at 7am! The staff manages to be efficient to get everyone seen in a decent amount of time.

Small lab. It’s very clean in the waiting room. I guess the only thing I wanted to point out is the lady in the front desk. She is the only one who looks miserable. The first time my fiancé and I walked in was for a urine test and I guess we missed the technician by 15 minutes and all she said was «come back Monday» and then walked away. We thought maybe she was having a bad day so we thought nothing of it. Monday comes and this same lady didn’t really make eye contact, told us to Sign-​In. Unfortunately, we had to come back the next day to re-​do the test.
So fast forward to today, there were two other ladies in the waiting room. Another lady from the front desk attended to them it seemed as there was a problem with their papers from another doctor’s office. Long story short, the lady who was waiting in the room approached the receptionist who always seems miserable, and asked her a few questions. It felt almost awkward in the room because the receptionist kept giving her one word answers. So finally the lady who’d been waiting for a long time decided to act on it and asked for the fax machine number and tbe lab number and her doctor’s number and made the call herself. By the time we were leaving the room, more people were coming in and the receptionist didn’t seem to happy about it.
I know this isn’t «retail» or anything of that sort, BUT you encounter people every single day. That’s part of your job. Smile at the patients or soon-​to-​be-​employees. Instead of making them feel like they are giving you too much of a hassle when they come in.

Really sucky customer service and I have no faith in them! I had made an appointment for 9:15 in the AM and ended up 20 minutes late because I couldn’t find the place. There is another quest lab two blocks away and I went there instead only to find out they weren’t open on saturdays. So I race back to my car in the parking structure, look up the second closest location and scrambled to find the right place. Another parking garage and a long walk later, I walk in, I go to the front desk to check in. She asks me if I have an appointment and I explain that I did, but am 20 min late because I got lost. I signed in and had a seat. I’m not good for blood draws, I tend to pass out, so my Dr prescribed something for me to take to keep me from doing so. I take the medicine 30 to 60 minutes before my blood draw and it keeps me calm enough not to faint. So as much as I didn’t mind sitting in the hot, cramped waiting area (think DMV with more sick people) I was worried that the medicine was loosing its effect while I sat. But I waited and from where I sat I got to listen to the front desk lady chew out a nurse in the back. An arguement between the two of them insued, at the front desk! Very unprofessional. Lots of mid-​aged frumpy women not working! The phone was ringing and nobody answered it, and this one guy who was waiting approached the front desk and commented how he’d waited hours and was wondering how much longer. The lady looks at his form and then flipantly remarks that his specific test can only be done on a weekday! He’d been there hours and thats how he gets talked to. The lady never said «sorry» or offered to make him an appointment or anything! The guy was pissed and rightly so! So he leaves and I’m thinking I can’t handle this. This place is run so poorly! Then some heavy accented lady calls for «Milly» and two people go to the front desk. One of them, «Milly» gets told to get out her insurance card and sign something in a less than kind manner, the other lady, whose name is «Lilly» thought she heard her name, so the rude front desk lady looks at her and says they will help later. Again no appology for the confusion, just «go sit down». That’s it, I can’t handle the poor service and unprofessionalism of this place. I am, on a good day bad with blood draws, and this place had lost all my faith in them just in how their lobby was being run. I got up, told the lady I ws leaving and she said, «ok, but we will be helping you soon» When I asked when that would be, another person at the front said, «maybe another hour». My meds would have worn off by then, and what I don’t understand is if I was on time how could that have helped at all seeing that they were running hours behind scheldule. I will find another place to get my pre-​surgery blood tests. Never again!

Three things
1. Make an appointment or your wait may be 3 hours or more
2. if you have made an appointment dont rely on them to remember that you checked in I was nice and waited patiently only to find that 45 minutes later they had forgotten about me
3. Once I finally made it in, the lady who drew my blood seems to have done a good job because my arm doesn’t look like an arm of in IV drug user! Bonus! she did however try to cover up for the lame desk people by saying i never checked in… how did you get my insurance card then??? ugh
In their defense it was a saturday and they were slammed maybe next time i will go on a week day :)