PCW Computer

When my my trusty laptop wouldn’t even power on, I was desperately afraid that the operating system was corrupted and that I would never see my data again. I was fortunate that the technician on duty that afternoon at PCW in Orange (Santos) is an extremely knowledgeable expert, who worked quickly to diagnose and repair the problem (a failed motherboard). This is the third time I have brought a computer to PCW in Orange for a repair over the last few years and each time they have been great. I’m so glad we have them in CT! My friend bemoans the fact that there are none in Illinois where he lives.
Mary S.

Our hard drive crashed. Brought it to PCW. They did a great job of retrieving data. The new hard drive was reasonably priced. The whole thing was done in 24 hours. Santos, the gentleman who took care of things was very courteous. Because I am semi-​handicapped he took special care to immediately get me a chair when I entered and cheerfully carried the unit out to my car when done. Kudos.

Clumsy might as well be my middle name. Had to fix the front screen on my iPhone 5c twice, and twice they did it right and did it in about an hour. This last time, the whole screen stopped responding and I had my doubts. Just got it back and it looks and works great.
They were perfectly nice throughout my transaction. I see some complaints about customer service, and I will admit, I didn’t get the warm fuzzies by the staff– but I really didn’t need it either. They were courteous, polite and didn’t overcharge. I’m easy to please.
The store itself looks like what I imagine Dr. Frankenstein’s laboratory would look like if he were a computer geek– a jumbled assortment of computers and computer parts scattered across tables, desks and counter tops. Again, I’m not going to this place for the ambiance, so I didn’t mind the clutter.
They aren’t selling too much brand new merchandise from what I can tell. A few Otterboxes that don’t fit my phone, and some random keyboards, etc. so if you are looking for a new mouse or phone case, I’d recommend Best Buy. But if you break something, skip the Geek Squad and head on over to PCW.

I’ve been going here for years.
I’m a systems builder (custom built computers) for my own business and buy a lot of computer parts, accessories.
Over the years they’ve been very competitive with on-​line pricing.
So I have the convenience of in-​stock/​no-​shipping/​no wait.
Because I spend quite a lot every year they work with me on pricing and are very fair.
Jenny is very good, I usually ask for her. Nice person.
But all the people there are friendly and knowledgeable.

Extremely disappointed. I understand businesses need to make money, but unfairly charging an arm and a leg is not right.
My suggestion is to find a cheaper more honest place.

About a year ago I brought my home computer into PCW for repair. I was told it would take about a week before they looked at it and they would call me with a diagnosis. about 2 weeks went by with no call so I called them. I spoke to a young man who had absolutely no customer service skills. After placing me on hold for 15 minutes he explained that «someone» should have called me to tell me that my computer was in not repairable. He said several chips were burned out. He also said a lot of work was attempted on the machine (without my consent mind you) and that I would have to pay 180 dollars. I was livid! I went down to the store and spoke to the «manager» who was also rude and insensitive. He told me if. I didn’t pay the bill they would keep my computer. I paid the bill but later issued a complaint to my credit card company who investigated and canceled the charge. A friend looked at my computer and found a very simple fix and no chips were burned out. I will never go to pcw again!

I called PCW because of a clicking external hard drive. I knew it was kind of a death sentence for the thing, but I had hope it could be something simple like the enclosure. The man on the phone was extremely helpful and said that there wasn’t much hope for it, but they could try swapping enclosures to see if it could be saved. I drove down immediately.
When I entered the building, someone helped me right away. From the sound of his voice, it wasn’t the same person I spoke it on the phone. I told him I was on the phone with someone here a little while ago about a clicking hard drive. He replied «If it’s clicking, there’s nothing I can do. It’s dead.» He didn’t even pick it up. I was kind of irked that he didn’t even test it before giving me a diagnosis.
I asked if he could check if it was the enclosure. Only then did he pick it up and try to mount the drive on their computer. After about 5 minutes he came over and confirmed it was the enclosure.
It was a $ 40 for the diag/​labor and $ 25 for the part. I was told it would be out 5 days. A bit long, but I was in no rush as long as the thing worked after that time.
I left the building around noon. That same day, at around 5PM, I got a call saying it was ready! Four and a half days ahead of the quoted time? Pretty awesome.
The device works perfectly, with speedy turnaround time. My only issue was the tech at the beginning of my face-​to-​face with them.
Overall happy with the experience.

Very fast service, went in for virus removal & replace burner, in @ 10am out by 7pm, friendly staff

Very satisfied with the work performed on my laptop. Ready when promised and reasonable prices.

Since my initial review, they moved their location. Apparently, they suffered some brain damage in the process.
My dad brought his computer in there to get it fixed, and not only did they lie to him about what was wrong, they didn’t fix the problem. When my dad caught them in the middle of their dishonesty, they were silent, and didn’t know how to respond.
Since I didn’t experience this for myself, I’m not gonna drop them more than 2 stars from my initial review, but I am much less enthusiastic about recommending them to anyone now.
If you have a problem with your computer that you need fixed, call We Care Computers.

I always thought it was funny this was across from CompUSA. now that chain is gone, and Circuit City is on its way out. Soon there wont be any big-​box stores that slightly cater to people who want to build their own sysems — lucky for hacky nerds places like PCW are still around. If you know exactly what you want, or have an idea what you are looking for PCW is a good place to check before you wait for the weekend «computer show» to come to town. I wish there was a MicroCenter closer than Cambridge, but PCW fills a void in a pinch.

Forget about Nerds to Go… Forget about Geek Squad… If your computer is broken or getting eaten alive by a Trojan. run to PCW. These guys rock!
Service is prompt and courteous. Prices are very reasonable I’ve taken a laptop to them in the past and walked out of there completely assured!
Awesome work!