Michaels

Michaels is filled with great crafty items and lots of fun décor! If I’m going to make something and think of items I might need I right away think of Michaels! Definitely one of my favorite sections is the scrapbooking! They have so many options to make your book extra special and cool.
This location is pretty big and organized but lacks customer service. There aren’t employees asking if you need help with anything and on multiple occasions when I’ve asked for help the associate seems bothered and is unfriendly.
A bonus with Michael’s is you can usually find coupons online or get some thru email or mail. They have 40% off one item or 20% off the sale which are both really good. Recently the cashier let me combine both so make sure to ask!

Wow the staff were exceptionally helpful & the store was sufficiently stocked with EVERYTHING I needed & then some! It is the most excellently managed Michael’s I’ve shopped at!

I recently had to purchase a number of things from Michaels in Orange. I must say, I was disappointed on a number of counts. The customer service there is virtually non-​existent. Everything looked messy and picked over. I find myself wishing there were another large craft store to really compete with Michaels, as the look of their store and attitude of the employees make it seem they really don’t care. I think THEY think they have the market cornered. Maybe they do, but I sure hope that will change. Their complacency makes me more likely to go online to purchase the kind of items they sell. Aah well… another one bites the dust!

I got the most awesome service from this super helpful and friendly woman employee. She went above and beyond and guided me on ways to save more with micheals coupons. I would love to write about her at the survey but I can’t remember her name!

Unilocal challenge 2015 ³¹³⁄₃₆₅
Oh Michaels smells so fine, you blow my mind, oh Michaels.
The minute you walk in your nose is greeted by the scent of holiday spice. It is also no secret what holiday it is, since they go all out.
Plenty of art supplies, paint brushes, paints, molding tools, canvas, writing tools, ect. Hubsters is a artist and the 50% off coupon saves him a load of cash. It is not the best place for supplies but with the coupon it is.
My teacher discount saves me on classroom materials. Lots of seasonal collage materials, stickers, crafty parent pleasing gifts, ect.
Loads of baking pans, cake decorating stuff, candies for melting and molding. With classes to teach you how to do it.
Plenty of coupons from the Sunday paper, Michaels app, or use a teachers discount. Out of all the craft stores this one is my fave.
788

I like Michael’s however this location has some pretty rude people. The employee who rang me up was super cold and unresponsive. Literally no answer to questions I had about discounts on stuff I was buying.
Go for the products, not the costumer service.

I had 2 things framed and the art work has slide down, ok things happen but I am taking 1 back for the 3 time, the other for a second time.
I will try another Michael’s maybe they can fix the issue.

I am BEYOND blown away how rudely I was treated when trying to return items at this location. I was unfortunate enough to be helped by Debbie. I had receipts for my return but had removed the stickers that were on the back of the items. (I still had the stickers present upon my return though). Debbie asked, «Why did you remove the stickers before seeing if you liked the item?» My reply, «I did like the item. However, when I arranged them on my island in the kitchen, they were much larger than I thought and took up too much room.» Debbie sighed and shook her head as she was processing the return.
The look on my face said it all. Worst customer service I have ever received and the worst part is her name badge showed her title as manager! Are you kidding me? Whoever promoted her should really reconsider. She practically threw my receipts on the counter when she was done and forced herself to say «have a good day.» I did everything to bite my tongue and just walk out since there were other customers in line. However, I am so surprised by the lack of professionalism she displayed that I felt the absolute urge to post this review.
It’s easier to return a $ 400 item from Nordstrom than it was to return 3 wooden pumpkins that totaled less than $ 21. Even with the receipt and darn stickers present.

Okay, so there’s never anyone to help you, but they’re always crazy stocked with supplies, and even when the line for checkout goes to the back of the store — they move through it speedily.
Tonight I walked away with a cart 4x the amount of what I thought I was going to spend because I kept running into Halloween crafts with displays of everything you needed to buy to make them — I think I need a parent with me when I shop here! :p
I take 2 stars away because there’s a Michaels in Monrovia near my boyfriend where there’s employees for days — so I know Michaels has the capability of hiring more people.
Get more people and less crafts, Michaels! Until then, keep taking my money… :)

This Michael’s is in a little older part of town, but still the same old Michael’s I know and love! This is the one I visit the most often. They always have what I need in stock, are always helpful, I’ve never had a problem!

Debbie is AMAZING and I adore her. She always does my framing and it’s always beautiful! She gives me great direction on which mattes to use and which frames to choose from. My frames are always ready within the two weeks they quote and I am always beyond satisfied.
Thanks Debbie!

Without a doubt the worst employees. Absolutely zero customer service, almost zero job knowledge and bad attitudes. Extremely disappointed in the lack of service I saw here today. No one asked if I needed help finding anything, and when I asked an employee passing by, she said «if they haven’t moved them, they’re somewhere over there» and pointed in another direction as she keep walking by me. I never found the product I was asking about. Then, after roaming the store and gathering a few small items I needed I proceeded to checkout where I waited in line, with a group of 5 other people waiting (one one was quite verbal with her opinion on the lack of service), while NO ONE manned the registers! Finally one girl, who never said a word during checkout, scanned my items and handed me my receipt. Not one word spoken. I won’t be coming back here. I’d rather drive an extra fee miles and pay a few extra dollars and shop elsewhere.

Guess how much Michaels is selling foam Tri-​fold display board? $ 16 !!! It’s foam… it was stacked with the cardboard trifold displays, which cost about $ 5. There wasn’t any price sticker on these black trifold foamboard so I thought it probably about the same price. NOT !!!

I love the Michaels chain of stores. However, this store is poorly staffed and poorly managed. I didn’t have the nerve to tell my seven year old we couldn’t get the scrapbook supplies we needed to finish grandma’s present today, so we spent about 35 minutes waiting in line to make our purchase. Only one cashier was available in the front while 3 other employees roamed the store discussing their weekend plans. I won’t come back to this location again. Several individuals became upset and the cashier explained «it’s a seniority thing– they won’t help customers in the front». One staff member just stood there and watched– seeming confused when I asked why one of the other four registers could not be opened. How disappointing.

This Michaels is pretty average. They have all the crafty items you need, just not that much customer service. This is the closest arts and crafts store near my house besides the Joann’s down the street.
I’ve always loved coming here because the prices are usually semi reasonable and they have a good selection of paper and add on crafts to make my homemade cards I do for special occasions. What I don’t like is every time I’ve been here and I see a confused customer, there are never employees around. If so, they just walk past everyone when it is clearly obvious a customer needs help.
This place deserves three stars for usually having everything you need in stock and having great crafts and decorations for every holiday. This place would be bumped up at least a star over even two if the worked on their customer service skills a little more. I understand that this place is packed with those decorative scrapbook mom’s or kids in need for supplies for a school project but instead of two people doing their job, all employees should work together to make both theirs and the customers experience easier.

This review is for the custom framing dept.
I brought in a few pieces to be framed and was assisted by Carlos a specialist in framing. He was very helpful and rushed my order for same day pickup.
The only negative was when I got home found out one of my frames not the custom one was damaged and to to return it!

Do not go here! Long story short I asked the manger where the knitting needles were. She took me to the crochet hooks and have me one? I said «I know in not a great knitter BUT I do you this is a crochet hook (also written on label)» she actually told me I was wrong and that it works for knitting! Ugh
DON’T GO TO THIS LOCATION! Trust me!

I’m here I feel like almost everyday. (I’ve already been here twice today) They pretty much have everything I want. Except for water slide decals and or just plain decal paper. I could use it. I have to go searching at other places now. Bummer.
It’s very close to my home. I could probably walk here in 10min… but crossing the freeway exits scare me. So I drive.
So yeah, I dig it here. In the words of the Beastie Boys «She’s Crafty!» That’s me!

This is a relatively small Michaels with little selection of items compare to other michaels. And the setup of the space just feel sad and run down with the slightly yellow dim light. And a lot of things are out of reach. It is quite difficult to look for things and I think they are under staff. It took me awhile to look for one and I end up going up to the register to ask for where things are.
I would go to other locations if it wasn’t just happen to see it on my way before going up the 55 fwy

First, Michael’s is a store that you would never find me in. Alas, a promise is a promise. I had promised the little one some new beads and elastic string to make bracelets and necklaces for her little friend.
The store was cluttered. I suppose a larger space might help that. It reminded me of the Pic N Save (aka Big Lots) on Tustin with heavier prices.
The store is dated and the bathrooms were old and kind of grossed me out. My daughter said it smelled terrible. They keep them locked but they opened them for us right away. There is some gang writing carved into the toilet seat which, again, grosses me out. I also wonder what kind of freak finds a need to grab a dirty old toilet seat and put his own craft marks in it.
Staff was friendly.
They have a cupcake class here for little kids!
Anyways, selection was OK but pricey. I thought the kids items were extremely dated. I bought string and letter beads, Honestly, Toys R Us has way better craft sets for little girls at about half the cost.
Just a dad’s opinion for little girl items at this store.