Lilly F Ramirez-Boyd, MD

I have been going to Dr. Boyd for a few years now. I have had a few difficult issues come up and she always made me feel at ease no matter the procedure. She is always very thorough. She and her staff make me feel like they truly care. Yes her office is busy, and she does have a lot of patiences. Yes I have had to wait on her, sometimes a while or come back later that day. Thankfully my schedule is flexible but that’s an OBGYN office (from my experience) I wish I could continue seeing Dr Boyd forever but unfortunately I have moved too far from her office.
She’s a great doctor!

If you are looking for someone who truly cares and gives you quality care… this is your doctor. Yes… I always have to wait… but if you know that when its your turn you are going to receive the kind of care that is SO hard to find in this industry, then it’s worth the wait. When I had to be hospitalized and the doctor showed up, it felt like one of my family members was visiting me and taking the very best care!

The first time I went to this doctor I called about 5 minutes before I left the house (8:20 for a 9:00 appointment) to ensure my appointment was that day because I never got a confirmation call. When they answered they said she had an emergency and my appointment was pushed back to 1. Understandable, but they didn’t call me? I would have driven there and had to drive back.
I arrive at 1 and wait in the waiting room until 3 when they take me back. Still wait another 30 minutes to be seen. When I’m seen she is helpful and kind. I didn’t feel too rushed but after such a long waiting period I was kind of flustered and forgot some of my questions, which obviously I should have written down.
I made another appointment yesterday for 11. Show up on time. At 11:30 I ask if they have an estimate for how long it’ll be. I ask the same at 12:00 and 12:30. When I asked the staff what was up they said «you’ve been here before right?» And I said «yes» and they said «so you know she runs slow.» What the heck?! This is standard?!
After waiting an hour and a half, I hadn’t even been taken back to a patient room (where I would’ve waited more) so I left. I figured if this is standard waiting, I’m finding a new doctor anyways so why wait anymore. The whole thing just felt disrespectful.

***If you want to feel like your doctor cares… then pick another OB/​GYN.
1. Very direct and forward. (Hey! I can deal with that!)
2. Insisted I try a different form of birth control than the one I originally went in for. (Alright, I can give it a try there is always my first birth control option)
3. Didn’t give me enough samples before my next appointment… Would not have been a big deal, except for the fact that it is incredibly hard to get in touch with someone in the office and when I did she said the prescription would be sent to my pharmacy but it will take a day…
4. I gave 3 days to get the prescription in to my pharmacy, mean while I am now no longer on this cycle that I started. Which I didn’t even want to deal with in the first place.
5. Called the office again after CVS never received an order… and what do I get??? A voicemail box. Really?
So… you insisted on me going with a different BC that requires me to contact you for refills… probably because your drug rep has some big incentives for you, and then you don’t even follow through with providing me with the continued prescription? What a waste of three months… Next time I will not let my OB talk me in to anything that requires relying on them to be professional and keep an office open during normal business hours to answer my calls and send in prescriptions… Nothing is worse than a doctor who can not take care of their patients… Maybe if I was a pregnant patient it would have been different but after this even if I do conceive LRB will not be in my contacts list.
If you want to feel like your doctor cares… then pick another OB/​GYN.

Dr. Ramirez-​Boyd cares for her patients. She is very thorough. Each time I saw her, she did a complete chech up. With my medical problems most doctors would rush me in and out.
Not Dr. Ramirez-​Boyd. She makes sure to have her staff call to check up on me a day or so later. I appreciate that she takes complete care of me. And I know I’m not the only one.
If you have her as a docter, you won’t regret it.

Doing the «Doctor» thing… I saw this doctor and was very happy with the visit. She was running late coming from surgery but I didn’t have to wait too long. Having medical background, I understand their schedule. The staff was very nice, doctor Lilly was patient and spent time talking and asking pertinent questions. I will go back in a few for follow up and will finish my rating. If all goes well, she should get a 5 Star rating. It’s all about providing good quality customer service… yes?

I have been a patient of Dr Boyd’s for over 5 years. She is patient, kind and knowledgeable. I noticed some of the other reviews say she only likes pregnant patients. This is not true!!! I have never been pregnant. Nor, plan to be. She has always given me the time I needed to discuss any issue and I have never felt rushed. The reviews about the wait are true, but she is worth it. I completely trust her and recommend her to all of my friends. I just bring my ipad to entertain me while I wait. Lol! She did my surgery in 2010 and she was great!!!

Today I had my appointment, well, I made my appointment two months ahead. I made sure that my insurance information was send ahead of time, I was pre approved by the office, they called me and told me so all is OK. I came in and filed my information and waited for 80 minutes, finally they said that my information is all wrong adn I am not active on my card,. I called my insurance and my insurance agent. They confirmed that I am an active subscriber. So, the manager of the office told me that they have other customers and my app time has expired. I have to reschedule, I told them that these are absurd lies and and I will never go to that office ever again. THere were 7 other customers sat and they have waited over 2 and ½ hours and they all came earlier to make sure. PLEASE DO NOT SUPPORT these lying doctors. WHAT IS GOING ON WITH AMERICA?

I made an appointment at which time I was told they only accept cash or check (that’s wierd) and to be there 15 minutes prior for new patient paperwork (that’s not wierd). I got there at for an 8:15 appt. I waited until 9:00 AND read the Unilocal reviews and exactly true. She was late for her patients. Way not cool.. At 9:00 I asked the receptionist if the doctor was there and she said no but the doctor texted and the was in on her way. What??? Huh??? And there were two patients to be seen ahead of me. I asked for my paperwork and said to the receptionist this isn’t a place for me. See-​ya!!!

I saw Dr. Ramirez-​Boyd for the 3^rd (and final) time today. Actually, I didn’t see her today, because I walked out after waiting for 2 hours to see her. At my first visit, I waited more than an hour and then was rushed through my appointment because she had to go deliver a baby. Okay, that happens in an OB/​GYN office, and I didn’t fault her for that.
At my 2^nd visit, the nurse took me back to the exam room and told me to get undressed and wait for the doctor. I waited, and waited, and waited. After an hour of sitting on the table (during which time I tried calling the front desk 3 times, only to get the answering service recording), the nurse finally came back In and told me the doctor had been called back to the OR for an emergency, but she would be back in a few minutes, if I wanted to wait. No apology for the wait. I get emergencies, but it’s very rude to make someone wait half naked on an exam table for an hour, with no communication whatsoever. I wrote a letter to Dr. Boyd after that visit, and got no response.
Today, I came back and was left sitting in the waiting room for 90 minutes before making it back to the exam room, where I waited another 15 – 20 minutes before giving up and walking out. It is inexcusable for a doctor to treat patients like this. I will never go back. Neither the doctor nor her staff seems to have any regard for the patients. The woman I sat next to in the waiting room had the same appointment time that I did, so she is clearly double (or triple) booking her appointments.

I have never had to wait so long, repeatedly, for the doc to show up. Wait time is routinely over an hour. and most of the time her office staff doesn’t even know where she is!
She is also extremely conservative. She is obviously a big fan of bed rest, medical leaves, lots of monitoring and testing, and I am not even a high risk pregnancy patient!

Be prepared to wait one or two hours AFTER your scheduled appointment time to see the doctor.
Be prepared to have to make 2 or more appointments to get your initial concern taken care of. Between those appointments, be prepared to get one or more vaginal ultrasounds.
The office will not order an IUD for you, rather they will ask you to pay out of pocket for the device yourself. They did not make this clear to me until I had 3 office visits and 2 ultrasounds done.
The doctor and her staff are polite people but that’s the only nice thing I can think of to say.

I saw OB Lilly Ramirez yesterday for my 1^st Prenatal appointment with Lilly and she was better than I anticipated. She took the time to answer all of my questions and she made my husband and I feel very comfortable with her. We can’t wait to have our 1^st baby with her! I highly recommend her to anyone in need of an OB.
*The waiting time was normal for OB visit (about 1 hour).
*The front desk was very friendly and helpful.
*Parking was $ 3.00 for over 2 hours.

No bedside manner, touching me where she pleases without first telling me with her cold hands. I went in for an IUD removal, which she was able to see right off the bat. She refers me to get an ultrasound to see if my anatomy was normal, which I respect. So she doesn’t remove my IUD right then and there. Mind you, my husband and I have been waiting anxiously to have it removed. I had to wait an entire month to go back and see her again, which frankly I think she did that, to BANK ON a second visit through my insurance, because she could of done it the first time around. (As she is removing it she says, «I haven’t removed many, but I don’t think I’ve ever broken one.». .. HUH?! I didn’t even know that was possible! Gee thanks for the «heads up». I was so glad to be out of that office and that same day began looking for a different OBGYN.
Two months later I get a $ 227.xx bill for the ultrasound she wanted me to get. It would of been awesome if she told me, «By the way you will be receiving a bill for this ultrasound that you DIDN’T EVEN ASK FOR.» I would of told her, that is not even why I’m here for lady.
I called her office knowing that nothing would of been resolved since the ultrasound was done. My sole intention was to tell her she could of gave me an option. I asked for her directly, Gloria intercepts the call and I tell her «I know „dr boyd“ is not gonna pay my bill, I just want to tell her, she could of told me I might receive a bill.» Gloria, tells me it’s my responsibility to know whether it was covered by my insurance, WTH! Okay yes, I know that much. If Boyd would of spent longer than 10 mins on the initial visit and «had time» for questions, I wouldn’t be in this situation. Since she «does this for everyone as a baseline,» I thought she knew something about it being covered, sine she referred me so casually, no explanation.
Bottom line, I regret making my decision based on her «affiliation», St Joseph. I will do a lot more research next time. In the meantime, I will have to come up with $ 227.xx. Thanks Lillian! =P

I called the office today to pay for the Dr. just referring me to get an ultrasound and no follow up. So I was connected to the billing department and asked to pay with my credit card. The lady told me that they only accept payment through the mail, checks. Before I asked her a question she hung up on me.
Why do I need to pay for a nurse to call another Dr. Office to see me when there was no follow up from the Dr. After I was so desperate to talk to her and she never called.

My co-​worker is struggling with this office to get her records so she can go somewhere else. They are holding her records hostage so she can’t see another doc but they won’t see her either. She’s 6 months pregnant and needs follow up. I guess screwing with patients is more important than making sure the patient and baby have basic medical care. A lawsuit waiting to happen due to neglect. Shame on this office!

Dr Boyd is awesome! I’m a new patient and was able to get an appointment within 24 hours. Quick appointments are important especially when dealing with ob and gynecology. Unlike what most said about extended wait times I didn’t have this issue. She was very polite, had a smile on her face and overall a very personable doctor. She was soo knowledgable. She brought up things that I didn’t even ask about which made me relieved that she was knowledgable about a variety of issues. I’m impressed and will continue to go to Dr. Boyd for my yearly women’s exam.

Since my last appointment I have found a much better OB, however, the billing from her office has become an absolute nightmare.
First, I received a bill in May for my first appointment in March. Despite the fact that my insurance has no copays for prenatal care, they were trying to charge me for the copay. When I called the billing office, I was treated very rudely and told that I did have a copay and brushed off when I said I had just called the insurance earlier that morning to verify. When I told the woman that there was no need to be rude, she lost any cordiality. I ended up having to have the insurance company call her and was assured it was taken care of.
Two weeks later I received a bill for the exact same thing. After again calling the billing office, I was ridiculed for not writing down the name of the first woman I dealt with at the insurance, who had spoken to her. This got to the point where the woman wouldn’t listen to me, and I ended up hanging up on her. Not my finest moment, but I was more than a little ticked at this point. I ended up having the insurance call again and they verified with her (had to verify 5 times to be sure she got it) that I was not liable for the charge.
A month after that, I receive another bill, this time for records «I requested.» I did not request these records – my new OB did, and when I found out I would be charged, I said I would pick them up in person because I wanted a receipt and I wanted those records in my hands. Instead, they went ahead and faxed them to my new OB. Though the record charge is listed as 6/​1, the statement wasn’t dated until ⁷⁄₃ and I didn’t receive it until 7/​25, when it informed me my payment was 30 days overdue. In addition, since they went directly from doctor to doctor, it’s not my responsibility to pay for those records (which my new OB was appalled at). When I called the insurance, I was informed that the lady in the billing department of the doctor’s office didn’t want to speak with me either, so now I know how I will be treated if I call back. In addition, the dating and billing is a little suspect; despite the fact that my new OB received the records, they waited almost a month before charging me, and only did so after finding out that I wasn’t liable for the copayment. Shady, to say the least. I have now lodged an official grievance with the insurance company regarding her billing and am in the process of filing an official complaint with the health care company regarding her treatment of me. No one, pregnant or not, should be treated this way.

I’ve had a lot of ob/gyn’s in a short time span because my insurance plan keeps changing (three times in three years), so I think I have a lot of experience to be able to comment on this fairly.
Reviews of Dr. Boyd on medical review sites graded her favorably – exceptionally even. So without hesitation, I booked with her and was happy to find I could get in within 2 weeks for an annual exam. Well the pleasant surprise ended there.
A week before my appointment, I checked Unilocal to see if Dr. Boyd would be on here. Whaddaya know?! They review doctors on here too? Awesome!
There were 6 reviews and 3 were bad. The writers seemed respectful but straightforward. I was worried, but with my appointment looming I decided to give her the benefit of the doubt.
Let me tell you, I’ll never doubt the Unilocalers again.
Full disclosure: I arrived 4 minutes late to my 10:30 appointment (missed the parking structure). But I filled out the new-​patient paperwork and by 10:45 I was ready and waiting. It wasn’t until about 11:20ish that they called me in, took me to one room, took my bp, weight, etc. and began asking me about my patient history (which I had already answered on the new patient forms, mind you). When we were done, the nurse told me to return to the waiting room because the exam rooms were full. I obliged.
Finally at around 11:45 they called me in for an exam room, gave me my gown and told me to do my thing. 20 mins pass by and after I finished reading every single informational poster on the wall, I realized the time. At the ½ hour mark I chanced getting caught bare assed and jumped off the table to quickly grab my phone and a magazine. By now it was 12:15. What the heck?! Read the issue of Star front to back; still no doctor. I poked my head out of the door but saw no one. Finally by about 12:30, completely fed up I started putting my pants on so I could walk out and grab someone when finally the doctor came in apologizing. She glanced down at my pants and paused. I told her I was headed out to find someone thinking they had forgotten about me – it had been almost an hour sitting in there half naked and waiting! She apologized, and I’m nice, so I didn’t lay into her. We finished my exam in under 7 minutes. Boy, you’d think she’d take some time to get to know her new patient, ask me a few questions and make up for the near 3-​hour delay from my original appointment time.
She was actually nice and ultimately I felt like I got what I came in for – a new prescription for birth control. But I am definitely never coming back here again. Not worth it for me. I want a doctor that respects my time as much as I respect hers and has some courtesy knowing her patients are sitting naked in a cold stark room for an hour waiting for some attention.
I’ve been to shabby clinics and hoity-​toity women’s’ centers and this by far is the longest I’ve ever had to wait paired with my most brief time spent with the doctor. Thankfully my work was understanding as to why I didn’t get back to the office until almost 2pm, but I’m not as forgiving.

*sigh* I really don’t like writing negative reviews; I don’t get off on being mean and generally I’m a nice person to deal with. However, I’d have to say that my experience was truly memorable to say the least…
I’ve read glowing reviews about this doctor on the web. Most of the people who write nice reviews on this doctor were expecting/​pregnant. I was not pregnant when I saw this doctor, nor do I ever plan on having children. It’s a personal decision that I’ve known for a very long time (since I was 12, to put it bluntly). I have nothing against children, nor do I have anything against people who want children. I am just not maternally-​inclined. Over the years I’ve had to defend my beliefs to other people, but for the most part, many of my friends/​family members have come to terms with my feelings while some just have a little inkling of hope that I’ll change my mind eventually (yeah, right).
Anyway, back to the doctor. I was a first-​time patient; I had to use this doctor because I have horrid insurance. Before, I was seeing a different gynecologist who never made me wait 2 hours just to get a room. That’s right. I waited TWO FREAKING HOURS until a nurse took me in. I only speak with the doctor for about 10 minutes; I really only *need* to speak with her for 10 minutes. Why did I have to wait for so long? I don’t know if it’s because I was a new patient or because the staff is heavily disorganized (and I mean HEAVILY DISORGANIZED), but after reading a previous Unilocaler’s response of how she got seen asap when she was PREGNANT, I’m suspecting there is obviously some type of priority being played around there. The waiting room does get crowded, and I get no reception for my cell phone in there. Ugh. Through a stroke of luck I managed to text a colleague telling her that I would not be able to make it to a mandatory meeting that day. All with one teeny bar of reception!
Now this is where my little spiel about being childfree comes into play. I believe the thing that really bothered me about this doctor was her view about pregnancy and motherhood. Apparently my ability to conceive (NOT my fertility, unfortunately, mind you) is permanently affected, which is why I saw this doctor in the first place. I told her that it was somewhat of a relief since I never wanted to have kids. She actually told me that I was too young and that I could change my mind. She also tried to instill some «hope» that it was possible for me to have a baby in the future if I really wanted to. Okay, seriously?! Like I said, I get flack all the time for my decision to not have kids; the last thing I need is for the freaking doctor to tell me that what I believe in is wrong. Even my last gynecologist was more understanding and encouraging about my childfree lifestyle than she was!
For the record, I *do* understand why she has those views on motherhood and birthing, but will not mention for I risk sounding politically incorrect. Hint: I was raised in the same faith as she (presumably) practices. Had I known this beforehand, I would’ve been more proactive in forcing my UC Irvine doctor into choosing a different physician for me.
Other negatives: VERY difficult to speak with someone over the phone (the operators are ALWAYS busy)…you are either put on hold for a long time or you get voicemail… if you are lucky you can leave a voicemail but most of the time the voicemail inbox’s full. And get this: I actually left a voicemail one time and didn’t get a callback! Overcrowded. Make sure you validate your parking because unless you are pregnant, you are gonna have to wait a long time!
Positives: Minus the views on children in the future, she’s nice and easy to speak with (when you get a hold of her). And, to her credit, when you do get to speak with her, she encourages you to ask questions. Knowledgeable.
FYI, my friend who has also seen her has not had the best experience, either. She was also not pregnant.
Needless to say, I moved and I don’t have to see this doctor again. And I see a doctor who is willing to look into sterilization treatments for me, so yay to that.