Kevin Piscitelli – State Farm Insurance Agent

I found the service more than competitive and felt the agent (Kevin) was working in my best interest. For such a LARGE company I was happy to find such a personalized environment. HIGHLY RECOMMENDED!

I don’t understand why State Farm changed my agent from the West Haven location to Orange, but my service has declined since.
Our policies are a mess. They haven’t given me the discount they keep saying I’ll get for being 25. They don’t even return phone calls. I was fortunately able to get in touch with Kristin in the office to discuss why my bill went up after 6+ years of it being the same and it ended up being more policy confusion. The conversation got pretty heated when I told her that I didn’t feel comfortable with the advice she had given me.
I’m in customer service as a profession, I know that there are usually faults on both sides of the line, but this office certainly doesn’t car about prompt service or their customers. I don’t understand why calling me back was so difficult. I’ve enjoyed State Farm as a company, but as of today I think I have to consider finding something new.

Kevin was thoughtful and did a great job talking my wife and I through the options for our insurance needs. Unlike many of the other agents we have used in the past, he was able to speak in terms that were understandable and it was clear from the beginning that his goal was to best understand our situation so he could make great recommendations, versus selling us as much insurance as possible.
If you are considering any insurance, you’d be smart to give Kevin a call and at least have a first discussion with him. This was a GREAT experience for us.