Just Tires

They used to be better. Now, I don’t trust them. They seem to want to sell you services you don’t ask for. If you call them on this behavior, they get defensive and say things like we’re corporate. We don’t stoop to those levels.

Lousy. Stay Away.
Just moved to the are, looking for a new mechanic. Came here for a quote on tires and an oil change. Eric, the MANAGER was very rude with me. Remarkably so. He was curt, short, and temperamental. I felt very unwelcome, as though by patronizing this establishment was in some way an inconvenience for him.
Trying to ignore it, I asked of there was an outsitting area where I could wait. Without looking up from his computer I got a very abrupt «No.». Unfettered, I asked if I could please take one of the chairs inside to the patio so I could sit in the sunshine while I waited (more than anything I just wasn’t comfortable being around him). «Fine» was the cold, one-​word reply.
I’m a lady and was dressed in heels and a skirt, ready for work. Could I move the chair across the huge lobby, use my heel to wedge the door open while trying to finagle the chair outside? Sure. But Eric could and should have provided enough customer service to hold the door for me at the very least, or heaven forbid move the chair.
This was not a busy morning. There was one other customer «bothering» Eric, a gentleman. As I sat outside and did my crossword in the sun and away from Eric’s uncomfortable glare, the other patron came out and said «Man that guy’s a jerk!» referring to the way Eric had treated him as well. So, 100% of the customers that came to this shop that early morning were offended by how Eric had treated them. Yet somehow he’s MANAGER. Manager. As in, the boss, the standard set for the store, the one the others answer to.
Poor employees. I will certainly never put myself through that again, it’s such a shame someone has to actually work for this guy.

On ⁰³⁄₂₅ I bought 4 new tires. I was skeptical on buying the tires in the first place because they were «discontinued» however, I was assured by the representative that if the tires went flat or were damaged they would be replaced. I verbally confirmed that the tires were under warranty before I left. On ⁰⁴⁄₁₀ (16 days later) I noticed that the left rear tire was flat. I took the tire back to the shop where the same representative was behind the counter. After having the tire assessed he told me that i would have to buy a new tire due to «side wall damage» after assuring me upon purchase that it was covered under warranty. I asked about the warranty that it was supposed to be covered under (on my invoice it says «balance-​auto-​lifetime w/​flat repair»), to which he replied that the tire wasn’t covered with the roadside warranty. The manger was present during the conversation between me and the representative and didn’t bother look into the dispute.

All I wanted was a quick oil change…
…so after checking reviews I called Just Tires in Orange. Wilson said if I made an appointment he could handle the oil change when I came in so I booked 6:00pm.
I showed up at 5:55pm, filled out the paperwork and took a seat. 25 minutes later I decided to check to see how close they were to finishing so I went to the service desk. I waited a minute but no one came to help. The manager saw me from the parking lot and gave me a nod. Still no one came to help. 5 minutes later the manager showed up and said he would check on my vehicle. He came back and said it would be another 15 – 20 minutes! When I objected that a simple oil change shouldn’t take that long he said, «There were other vehicles ahead of yours.» I replied that I had a 6:00pm appointment and if he’s going to take appointments then he needs to honor them — not put walk-​ins ahead of those previously scheduled. He gave me a blank stare and said he would see what he could do. And that was the last I saw of him.
Another five minutes later Wilson returned and said all they had to do was check the alignment and they would be done. The alignment?! All I wanted was an oil change! So I told him to stop doing anything not related to an oil change and get me out of there. It took another 10 minutes but I finally got keys in hand. It was a 55-​minute ordeal that Valvoline or Jiffy Lube could have handled in 15 minutes. Just plain incompetence! And not even an apology! I will never return or recommend this store and its messed up customer service.
Just Tires should stick to… well, just tires!

I had a nail stuck in my car and the guys at the front desk were nice and took it out for free. I get my tire rotation and alignment from this location often, always courteous and welcoming staff.

The guys here are really cool and prices are low but the last couple times I’ve come in I’ve had to wait 2 – 3 hours for and oil change.

Had a great experience here. Superb customer service. I was helped by Tone Creel who was very professional and friendly. Thanks Again!

Made an appt… the assessment took forever even tho I had an appt but once I let them know I was in a hurry they rushed to get my car taken care of. The service person was straight up and gave me options. I didn’t feel like I was getting taken advantage of like most car places do. They walk you out to your car and show you what’s wrong so you can see with your own eyes. Good service, just don’t plan on it going very quickly. Lobby is a little dirty as well. Spider webs on «display tires» and chairs. You can tell they never move anything to clean, roof tiles missing. Bring a book or something to do while you wait.

These guys are shady, just get a feeling they are trying to get over on me. I went there I have always got a nail in the tire fixed for free… this time they called me and told me all the tires were out of balance. I just had them looked at a week prior at the dealer and no problem, but I hesistantly told them to fix it. When I got there I told him I had a 25 dollar coupon and the guy told me to take the nail out is 25 dollars? I complained he gave me 10 dollars off, but this is not the first time they had done this to me or relatives we moved on. I don’t like the service there.

Free means free! Had a flat on my jeep and they fixed it for nothing. I went there fully expecting to pay and at checkout the manager pointed to a banner that says «free flat fix». Nice and quick as well.

This is one of those experiences where you come away saying I didn’t know people were still thoughtful like that these days. The team at Just Tires in Orange, CA IS WORLD CLASS. I drove in at about five minutes to closing with a slow leak in my drivers side rear tire which if not fixed would have stranded me at home the next day unable to drive to work plus the hassle of getting my by then flat tire to the shop for repair. The Team gladly took me in, stayed an hour after closing to fix my tire, and put me safely back on the road all for, get this, no charge! Never a frown on any of them nothing but thoughtfulness and concern. I will alway come back here for my future tire needs. Thanks Just Tires!!!

I came here on a Wednesday at 4:20pm and there were 2 people ahead of me in line and 2 families sitting in the waiting area. There was only one person behind the counter and he took his sweet time helping those who were waiting. I’m all about giving each customer their due attention but damn. As we stood in line I heard no «I’ll be right with you» or «thank you for your patience», you know, common statements to ease the building irritability in the customer. As I’m waiting I see the two signs: «tires in 80 minutes» and «tires in 120 minutes» and am confused. Which is it? Anyway, I get to the counter, ask for two front tires and he tells me they should be done in an hour and twenty minutes. My car sat there a good hour and a half then it was moved to the work area. There goes that 80 min guarantee. Smh.
When 6:15pm hit, I walked up to the counter frustrated and waited another 5 min for the same guy to come to the counter. I inquired about my vehicle and he went to the back to check. When he returns he says «It’s ready but you need a wheel alignment, did you want to take care of that today?» He couldn’t have been serious! «No. I’m ready to go.» I told him and left at 6:30pm. It was an irritating experience. They need to take those signs down and not give a time because both are inaccurate. I’ve been in and out of tire shops in 30 minutes in the past so it was annoying.

Did some overtime today and when Im finally heading out and get in the car my dash tells me one of my tires is low. get out to check and find a nail. I see who’s opens at this time (7pmish) and see just tires is. I enter and the guy at the counter seems nice enough but busy doing a credit app. With one hour to closing you think he might have asked what I needed help with to see if there was enough time and than help the people before me as I Wait. nope. finally go to the counter Ask to have the tire checked and he says Sorry were all booked. after my 15mins of waiting for him. thanks for acknowledging me for 2 seconds having me Wait and THAN telling me that Im S.O.L.

I have had good and bad experiences here depending on the person at the counter. We have three cars that have been here for oil changes n tires over the last 5 years. They are competitive, will meet or come close to Costco price. We always have a coupon for the oil change. Hey can’t beat the $ 19.99 for our Corolla n Honda. It gets pricy for the synthetic oil $ 64.00 for the Truck… Overall they are informative as I ask a lot of questions n they at times run thin on patience, we all have those days.

Came here on a Saturday afternoon, after stopping at 6 other tire stores, wasted 2 hours. I had a big screw sticking out of my front tire, most of the stores said they couldn’t fix it, they said if they tried and it didn’t work, I would have to buy a new tire, and that would cost around $ 95 to $ 105, they also said the tread was worn down a little bit. I said no way I will take my vehicle somewhere else, so here I roll up to JUST TIRES, I go up to the front counter and talked with this young gentleman, I explained to him about the tire, we went outside to take a look at it, he looked at me and said give me about an hour, he said he had a few cars ahead of me. An hour later my tire was fixed, and it only cost me $ 18, compared to the $ 95 to $ 105 they wanted to charge me for a new tire, by the way the young man that helped me, his name was (Josh) he was a very helpful, friendly person. I told him when I need new tires I know where I’m coming.

What can I say, I came here for a tire change and must say what a great spot this is. I had a donut on my car and asked if they could put my regular wheel on. The manager was friendly and quite helpful. He asked one of the guys to change the tire real quick. Took all of 5 minutes. Fast friendly service, what more can you ask for!

I had a flat and I was out of town. They fixed it, it was a very fair price and no hassle, up sell or issues. I was in and out. That is rare at any auto place. Thank You!

I went here last week because I had a coupon for an oil change for $ 17.95. It came out to about $ 21 with the «oil disposal fee» + tax, so still pretty cheap. (The coupons are on the back of the receipts at Stater Bros on E. Collins by the way).
In addition to an inexpensive oil change — apparently my air filter wasn’t the right size, they told me that whoever had put it in last used the wrong size. Well, at first when they mentioned it, I thought they were pulling the old Jiffy Lube scheme, where they bust out an air filter, sometimes one that’s not even yours and tell you everything that’s wrong with it and try and sell you a new one for $ 60+ — But that’s not what happened at all!!! They ended up changing it for free and not charging me for it, and even went to the trouble to get one that fit (I drive an older car) from a shop down the street.
So not only did i get a cheap oil change, they helped me with another issue free of charge!

Walked in on a week day morning to uncover a problem on my girlfriend’s car and received the best service.
William was very patient with me, helped me to clarify what the problem was, brought me the mechanic and made sure everything got taken care of.
After that, Humberto took the car and did a full inspection for FREE! They wanted to make sure I could get back on the road as soon as possible and be safely prepared for whatever might come next.
Great service, great treatment. Definitely would come and have been back for the last 15 years.

I’m updating my review after visiting the Just Tires shop for a second time. The manager went out of his way to personally call me and make it right – in regards to my first experience at the store. He was sincere and apologized about my having to wait so long and offered me a partial refund which was nice of him. It’s nice to see that they value my loyalty and value me as a customer.