H&R Block

reasons why i would not return:
1) let me start by saying that this h&r block location smelled terrible. upon walking into the office i was hit with a urine stench that filled the place. the front doors were swung wide open, not sure if they’re trying to conserve energy or just being cheap, i don’t think the air was even on.
2) i arrived promptly at 1:30 pm for my appointment and the process did not start until 1:45 pm. way to waste 15 minutes of my time.
3) no apologies were given from the accountant when i was finally seen at 1:45 pm.
and the worse of all? the same night my taxes were filed i received a call saying that my forms were missing signatures (which was h&r block’s fault) and requested that i make a trip back to the office so i can sign my documents since they can’t file my taxes without my signatures. and everything got worse…
1) the receptionist was put on the spot to handle calling me and telling me they had made a mistake. she offered a $ 20 coupon for next tax return. i’m sorry? what? no, don’t even count on me being back next year. i then requested to speak to the manager since this is causing me A LOT OF TROUBLE to have to return to the office.
2) the manager called me back and said she needed to speak with the district manager to see if there is a way to compensate me greater for the inconvenience caused. um hello? time? gas? that’s all money i’m wasting on YOUR behalf and mistake. the manager doesn’t have authority to make decisions to compensate $ 50? i’m sorry, you charge over $ 250 on any given tax return and you’re concerned over $ 50?! unheard of.
3) i returned the following day. no apologies were given from the accountant. i wanted to speak to the manager and she was on the phone for god knows how long.
4) she finally gave me a call back and said they were able to process $ 25 refund to THIS year’s tax filing (WHICH I STILL HAVE NOT RECEIVED).
overall, shitty experience, and yeah, i won’t be back. i also won’t be recommending anyone coming here for all i know. and don’t worry, this review is definitely going on Unilocal as well :)

Other companies give you a bonus for using them but after doing my taxes with H&r block for 3 years, they would not give me any kind of loyalty discount! Tax preparing specialists also not knowledgeable! I do not feel I got every penny I deserve!

This will be my 3^rd year coming to this location to see Judy. She is always extremely helpful when i arrive with my overflowing envelope of receipts from the previous year. She’s super sweet, patient, and quick! You can even drop off your taxes and have them done for you while you’re at work, school, etc. Thank you, Judy! You’re the best.

We bring Caroline a big stack of numbers, and she takes care of everything. And that’s really saying something considering that my husband runs an at-​home business and doesn’t really do any bookkeeping. He hands her paypal reports, credit card statements, etc., and I hand her my W-​2s, and she calls us back in a day or two to have us come back in and sign everything. We’ve been going to her for 3 or 4 years now and will continue to do so! She’s awesome.

I have been going to this branch for 3 years now and had found Ila mehta. She is a very friendly person and very warm hearted. I could tell a lot of her clients were always very warm and friendly with her even though you’d think these people only see her once or maybe twice a year. She really looks out for you and tries to give you the best of her knowledge and experience.
Overall I am very pleased with my experience and will continue to do business with her year after year.

I can’t blame the dismal tax return I received this year on H&R block. Our tax rep did an excellent job of explaining why my return was so dismal and of offering suggestions on how to either get more money back the next year or at least prevent having to pay. If I’m still in this area next year, I will definitely be back to this location.