Friendly Tree

We have used Friendly Tree for the last few years and have never been anything other than fully satisfied. John is a true expert and consummate professional. In our experience he arrives when he says he will and is incredibly impressive in terms of his knowledge and expertise. The workers have been friendly and professional and the quality of the work has always been stellar. We couldn’t be more pleased and would highly recommend.

Omg! I should of read this before I hired this company to trim my tree. Not surprising it only has one star. Long story short: had a 8:00 am appt, the workers didn’t show up until 3:00! Not even the courtesy of a phone call. Then after speaking to john that day he played dumb and tried blaming the secretary then his brother and then finally us for the «miscommunication «while on the invoice clearly written in bold black marker it stated 1^st Sat am. Don’t use this company find someone else

They responded very quickly and came to do an estimate. John is very knowledgeable and, well… friendly! The work was done the following week. We had four trees taken down including, sadly, our 147 year-​old oak. The crew was courteous and efficient.

Contacted these guys for some advice. Prompt response, they really are friendly, good advice. I’d recommend them to anyone.

Horrible!
I needed some branches trimmed in my backyard. I called and spoke with John, who insisted that because of the busy season, I would need to cut my tree sooner. I expressed that I would not have money until later that week, in which he offered to collect money at the end of the week. It sounded too good to be true, but I agreed anyway. It was a phone agreement.
The day they cut the tree, the workers requested money. I called John many times on his cell phone, which I couldn’t get a hold of him. I asked the workers to call him, which they told me he was in class. I gave the workers a check, but told them about the issue. I then got a hold of John via email later that dat, which at that point he apologized for the miscommunication, and agreed he would hold the check until the agreed date. He wrote this in the email. The next day my bank account showed they deposited the check. Because of the large amount, it put my account in over draft funds. I called, emailed, and sent letters to Tony Lang, the company owner, with copies of all email exchanges and expressing my concern. Nothing was done and nobody contacted me. I still have all documents copied and saved in email.
As a company that prides themselves on family operated and family values, they took advantage of my family.