Bath & Body Works

Hi! I’m Joan and I’m a B&BW-oholic.
I buy ridiculous amounts of lotion and other assorted wares from Bath & Body Works. I tell myself (and others) that I’ll give them away (which is partially true). All in all, I give away about 10% of the lotion I buy.
Citrus scented, cupcake-​flavored, cool breeze through the trees. Chocolate covered, cherry-​infused, secret wonderland of mine. Rain-​kissed, dew-​dropped ripples in the ocean. You had me when I walked through the door. Signature, True Blue Spa, Anti-​Bacterial, you name it, I’ve got it.
Lotions aren’t my only problem. Room spray — check. Loofah — check. Callus remover — check. Tiny purse holders for my anti-​bacterial gels. Yes, please.
Do I need a bag? What kind of question is that? Better bring out that large shopping bag — I’m gonna need it. Don’t forget to put my coupon in the bag — I’ll be back next week.
Whhhhhhhy! Why did you do away with Sugar Plum Spice, perhaps the most perfect scented lotion ever created!
Are you questioning the 4-​star rating? The regular staff is great. However, the seasonal staff can be irritatingly «helpful.» No, I don’t need your help finding something. I’m buying it all. Anymore questions? You’d best get out my way so I can get my lotion on.

Went in tonight not thinking of buying anything just looking ~ but we meant the most beautiful young lady so helpful and friendly amazing at up selling Justine she was amazing ~ would love a young lady like that on my team ~ great employee — beautiful young lady ~

I love this bath & body works. Everyone is super friendly and helpful. And it smells like straight up heaven in there.

This place always smells so good walking by!
Bath & Body Works is my go to gift spot when I don’t know what to get someone. By someone I mean a woman, what girl doesn’t love yummy scented bath products?
They are a bit pricey, but usually have good deals where you can stock up, especially around the holidays. My fav items are the lil hand sanitizers, lil hand lotions (both good for my purse), candles & their hand soaps that look great in my kitchen.
They have the best scents too, with warm vanilla sugar, vanilla noel (holiday special), coconut lime & country apple being some of my favorites.

Today my boyfriend and I went in to this B&BW for the first time as we were dining in the plaza and decided to go in and sniff the men’s fragrances and as soon as we walked in we were approached by Andy! She was attentive from the start, and immediately began showing us all the men’s scents and informed us about their buy 3 get 3 free promotion. She checked in with us and helped me select a wonderful smelling lotion as well! I have never been more comfortable while shopping at any B&BW, or been provided with such excellent service! Seriously she knew what scent I would love from just describing what notes I loved smelling. She recommended «Mad About You» and she nailed it, I am mad about her wonderful hospitality! Thank you Andy!!! Oh, and there was an associate Justine who was also very pleasant! Great staff!

The workers are very helpful in finding the scent you want. They have many choices and a sink with sample soaps!

All I have to say is THANK YOU MARINA!
Inside this very sad mall there is this happy little Bath and Body Works. I feel like it is very rare to have an employee that goes so above and beyond. She searched all the boxes to find something for me. When she couldn’t find it she apologized and took my name and number in case it comes in.

Not only does bath and body works deserve five stars for their products but they have wonderful customer service. I’ve been to several locations & never thought of posting a review until yesterday. My experience at the Orange Mall location with Justine was wonderful! I already knew what I was going in for but thanks to the help of Justine, found a new fragrance to love! My room and I smell great :)

First let me say, I love love love B&BW!!!
I visited the Orange Mall location a few days ago and was extremely impressed by the level of service that I received by both the store manager, Mariana, and her associate Justine. Never have I walked into a store with such a welcoming and warm environment. Immediately upon entering this location, I was greeted by Justine. She was so full of life and showed how much she really knew about all of the products that were sold. She knew the highlights of each product and her excitement about the varying scents was magnetic. She genuinely loves the products in the store and is very kind and upbeat in dealing with customers. The next person in which I encountered was the manager, I believe her name was Mariana. What a doll! She was a perfect example of what great customer service is! She really knows how to make you feel welcome! She has a way of relating with the customers that makes them feel like more than just a customer. I found Mariana to be a very engaging individual and it seems that she is equally liked among her employees. It is kindness like that that will make me come back to this store again, and again, and again.

BBW has been obsession from an early age ever since their cucumber melon lotion came out back in the 90s and all the girls just couldn’t get enough — including me.
Now I just shop here for hand sanitizer and their body sprays. I’m not a big perfume girl but I do like to smell good on a daily basis without something that overpowers me and the next person, and the next so on so forth. You know how it is with perfume. BBW has a great selection of body sprays that don’t break the bank and last longer than most perfumes. They also last longer on your person and I get some great compliments about how good I smell. Win/​win.
This isn’t a flagship store but that’s OK. I don’t shop for anything other than the staples I mentioned. Customer service is friendly and I was in and out in 5 minutes with my body spray.

I am addicted to all B&BW, I’ve been to several locations and overall their customer service is pretty spot on which is good, it means their training their employees the same on how to interact and give excellent customer service! Within 2 seconds we were greeted and informed on the changes in their products and the promotions they had going on.
Everyone was so helpful and kind, they weren’t pushy and trying to upsell us on things we didn’t want to buy. We knew what we came in for and they didn’t try to shove anything in our faces with their featured scents.
I filled out an online survey and I hope it gets passed down to corporate and they get praised for their awesome customer service! ^_^

I came here a couple of weeks ago to find some last minute Christmas presents. Armed with my shopping list and a few great coupons, I found something for everyone on my list and a couple of fun items for myself!
I knew exactly what I wanted: fun seasonal candles and soaps. Vanilla Snowflake, Twisted Peppermint, Vanilla Bean Noël, and and Winter were just a few of the favorite scents. I really liked all of the holiday scents, but I think the Vanilla Snowflake was my favorite!
The store may have been crowded, but I found a friendly sales associate (Monica) to help with those hard to find items. When certain candles weren’t found on the floor, she’d check in the back for those items. She was extremely helpful!
By the end of my visit, I had all the stocking stuffers and soap/​candle sets I needed for family and friends. With great sales and coupons, wonderful customer service, and my favorite seasonal scents, I’ll be coming back to this great Bath & Body Works location soon!

Great place for scents and cents! Affordable and a wide selection of products to choose from. Bonus is the wonderful staff here.

Nice location inthe center of the mall. Thay almost always have a sale going on. The selection of products encludes smelly soaps, cremes, candle, air fresheners and more.